Integration with Barcode scanner?
Love your product....it has all the features we were looking for. One question, though, is there any way we can get a barcode scanner to work with it for inventory purposes?
SDP and MySQL server
Would there be a problem in running SDP on a server already running MySQL. As I understand it, SDP is based on a MySQL server backend. Would installing SDP on such a server disrupt the service of the original MySQL server?
Access Reports
How to access reports component without giving administrator provileges to technician ?
attaching file to solution
is there anyway to attach a file to a solution. i need to attach an image file for requesters to download and print in order to program bar code scanners. I saw an option to attach a file when making a request, but was not able to when adding a new solution or even publishing that request as a solution. Thank you
Not loading
Hello I have installed the Service Desk Plus this week, selecting the 30 day trial. However we have been having problems with the stability of the product, where the service keeps shutting down. Now it is not loading up at all. The specs required are all ok except the memory which is just over 256. But no other applications are running. Not sure if the latest service packs need to be installed as i cannot check which build we have as it is not loading! Any Help much appreciated. Thank You
DHCP and Inventory
How can i maintain the inventory in the DHCP environment. I want to implement service desk in this scenario. Please help me to go ahead. I am not able to forsee what issues will develop once the ip is changed of a previously scanned machine.
Service desk didn't work Thai character
Hello, I interating s/w service desk plus. After testing we found "When we need to input the request in Thai character on screen are correct after we click 'Save' . It can not read Thai character. Please help to confirm solution Cherd.
install on a Sun Cobalt Raq 550
Do you have a way to install on a Sun Cobalt Raq550? Leec
service desk password
SO, I did it. Ive lost my service desk password. is there any way to set it back to default? admin/admin or a way to change it with out knowing the current one? ~Iris Admin team
Licensing Question
We are currently evaluating Service Desk Plus, and would like to understand the licensing better. We have 2 technicians within our company, but use outside consultants to help us with special projects. We want to be able to assign and track tasks that the outside consultants are working on, but they would not need access to the system. The evaluation version says it is limited to 2 technicians, but the sample data has many listed. Is the two technician limit a concurrent user limit? In the production
Possible making Requesters invisible for eachother?
Hi hello out there, Question, is it possible somehow, to make the list of requesters invisible for eachother? I don't want a requester to see any other requesters names. Can this be done, or is this possible? Best regards, and thanks in forward, Renecs
Just 495 Dollar a year for two technicians????
Hello, i was trying to buy your software but i got a little confused so i need little more support....it is only 495 Dollar for 2 technician fee a year with all updates??? The Asset Management and the helpdesk??? No client limit???? Any adware??? :-)))) Does Servicedesk and Patchquest can work on the same computer??? Yours Oliver
Backing Up ServiceDesk Plus
Hi, As I understand it, the DB engine behind ServiceDesk Plus is MySQL. Work are the recommended backup processes for this system - are there open file file-locking issues if backup software or explorer were to copy the servicedesk directory to a backup NAS or Tape. From the recovery side of things, is the database easy to restore in the event of disaster, and can the database be transfered to another server? ServiceDesk could potentially become my most important application behind accounting and
"Anonymous" knowledgebase access
Is there a way of getting "anonymous" knowledgebase access - i.e. without loging in to the system. I'd like to put a link in a web page.
Updates...what are the prices!
Hello, me again...i still have questions. The next major Update will be in third quarter this year....if I would buy today(in reference to my other question the inventory will not work until next version cause i use a non english windows version), do i have to buy the update and what price will you expect i have to pay for it. Do you have that kind of mainetance and what are the prices? Thx Oliver
Feature Request- Filter and Search requests by category
I now have OpManager opening tickets to their correct corresponding categories in ServiceDesk Plus, however I don't have an option to filter the requests by category in the request view. Each individual department of Technicians really only wants to see the category that applies to them. So in the drop down filter field if it could have the categories as an option. Also in the Search field if you could search by category. This should be a fairly easy addition as all the db info should already be
Category field width
I have decided to use subcategories in the Category field in the form or Network - Internet - Slow, however the field width is not wide enough - 1. can the width be increased 2. Is it possible to have pop menus instead? See attached screenshot
Searching for a requester - crashing!
When creating a new request, we are trying to add a requester from the Requester List by searching for them and hitting the Go button. When we find the person we require, we click the little circle (radio button) to add the user but in Firefox we just get a blank window. Worse, in Internet Explorer, we get: A runtime error has occurred. Do you wish to debug? Line 41 Error: Expected Identifier Hope this can be fixed soon.
Browsing Vendors?
Is there a way to browse through your vendor contacts in ServiceDesk Pro? We would like to consolidate our vendor information into ServiceDesk Pro since it is already there for asset tracking, however I can't seem to find an easy way to browse through the vendors in order to look at their details (at least for a nonadmin user).
Knowledge Base
Is it possible in the knowledge base to attach files in the contents, we already have a set number of procedures for our bespoke software in word format, and they contain formatting and screenshots, that do not transfer when pasted. This would be very helpful for us. We are currently testing the Helpdesk functionality and we are quite happy with a lot of the functions of Servicedesk and we are giving it serious consideration.
Thank you advent net
Hi all, can i just say thank you to advent net for making such a excellent piece of software. Its taken me 3 - 4 months to find a helpdesk piece of software which has everything we have needed. I am currently trialling the piece of software and very impressed. We are planning on purchasing it once we have integrated all our assets from our old database system and see how we do with the system for a week or 2. The help desk software will become very helpful in this school enviroment where there are
ALL REQUESTS GET ASSIGNED TO ONE TECHNICIAN
I have just upgraded from version 4.0 to 4.1 successfully. I just went to update some requests where I put a tick in a couple of request and clicked on the assign to technician. After the screen refreshed it had changed not only the the requests that I selected but ALL the requests to be owned by me and sent me 200 emails as a reminder. Any Idea's Andrew Loughnan :?
email setup
How do i setup the email option
Non English Version(Cant get the Inventory of Computers)
Hello, i have a problems to find any computer in the Network. I found in the Forum that there is an issue running a non english version......did u fix that problem cause i dont have an english version, just a german one.
Column sorting & little bug
Hi there, A new little suggestion again: It would be nice if it was possible to sort columns when items are list-viewed. For example: I would like to sort on OS when viewing all workstations (Inventory) by clicking on the title of the column "OS". The same thing would be nice when viewing for example all closed requests, and I want to sort on date. And here's a little bug: (Using WinXP SP1, Firefox 1.04, SDP 4103) When assigning a new workstation to an user, directly after the new workstation is
Resetting ID Count on Requests
Hey All, Just wanted to find a way to reset the requests/job ids back to 0 so when we go live with the software we don't start with a weird number - or alternatively how can we start the IDs at a predefined number eg 10001 - so can be used as a usable case number with our documentation. Cheers Damon Campbell New Zealand
Job Scheduling
Hi, I was wondering if in future releases there may be a Job Scheduling function that can be used to give a requestor and eta. of when the job will be done or so as a job can be arranged to be done at a certain date and time that suits the requestor and technician Cheers Nigel Ferguson From New Zealand
Corrupt database?
First of all, my compliments for this great product. I'm currently using the free version of SDP, but when I get some extra manpower I am convinced it will be no problem at all to get approval for buying the professional version. SDP seems to suit all my needs perfectly. But now to the problem; My installation of servicedesk plus 4.0 suddenly fails to start. The logs mention something wrong in the database. MySQL is functioning though. MySQLadmin reports no major errors. When I replace the 'mysql'
SDP SP4 Release Announcement
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 4 of SDP. It is available for download at: http://manageengine.adventnet.com/products/service-desk/service-packs.html This Service Pack can be applied only over the build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please ensure you have shut down the server before application of the Service Pack /
how to modify the content of the login details email?
email sent to new user which contain default wording , is there a way to change that.?tx.
Searching via service tag
HI all, Would it be possiable to search the service tag which is with workstation. Because we asset tag each of our machines i like to have a search where i do not have to do two searches to find a machine. Because we have so many machines its hard to know what the pc name is for most of them. Thanks, Ross
html or metatags for formated solutions?
Is it possible to put in an html formated table into a ServiceDesk solution? If this is not possible I would like to request this as a feature for future development. I have several tables that need to be availible in my knowledge base and pasting the html into the solution doesn't have near the desired results :) Thanks.
SMS Message Customization
I know there is a way to customize the overdue request SMS notification message, but what I need is to customize the SMS sent to technician when a ticket is created. This by default sends out way too much text when what I really need is just the description of the ticket. Is there a way to customize the ticket creation notification SMS message?
Future Releases
When are you releasing the future upgrades of ServiceDesk Plus And what will they include?
alternative platform
Can ServiceDesk be installed on a Xserver running OS X? Leec
event id 100 - SD stops working
I get an error in the windows event log stating the following: There may be a configuration problem: please check the logs. not sure where to begin diagnosing why this keeps happening...
update patch on Linux issue
When I try to load the updatemanager it cannot load the x11 screen handler, do you have any idea what this could be? Lee
Report Types
Hi, Two reports that I will need to have in place before I can make a purchase decision are: * Number of Contacts per Call, this is defined as the number of times a support person was contacted by a user to fix a specific problem. In other words, if a ticket is created and the user contacts the support person more than once we are able to count each instance. * Duration of Ticket. The actual time it took to move the ticket from open to close. If you have these reports available, or if you have a
Inventory Win9x issues
Please can anyone help me with the "Inventory Scanning" of win 98 machine??? 1)I have installed WMI from microsoft.com. 2)I have installed DCom from microsoft.com. 3)In registry "local machine\software\microsoft\ole\" i have enabled remote access of Dcom. Still Win98 machines in my network cannot be scanned(I have tried on 3 win98 systems). I can however scan Winxp and win2000 machines. Its working perfectly fine on these operating systems
[Performance] What hardware do we need?
Hello, First of all, I want to let you know that AdventNet ServiceDesk Plus (Free) is one of the best solutions I've ever seen for anyone who wants to organize his IT knowledge and make customers smile by helping them fast and efficient! I have a few questions about the performance: I'm running ServiceDesk Plus on a very simple Compaq server system (PII 300MHz, 256mb RAM) in a small local network (100mbit). It didn't take long to decide to upgrade te RAM, because the application eated all my swap
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