Clarification of some dubts about Serdesk Plus
I'm an IT consultant & I take care of several separate networks for different clients, and basically functioning as an out-sourced IT dept.
Would I be able to use this product to manage support requests for all of my clients simultaneously. So, I would like you to clarify some dubsta about implementation and configuration based on my procedures.
1.- Are the user definable fields I can assign to each ticket for billable hours, hourly rates, rate levels, etc.? I'd need to be able to adapt the system to track charges for the work I perform.
2.- Are the user definable fields to the request like radio button, as specific duties. Depending of the Product selected for the request, I would like to have a list of duties performed I select with a check mark. Ex. Installed OS, Virus Remove, Applications Installed.
In case this is a cuztomization how much this is going to cost?
3.- Can look for the Requests by an ID. Like tikect number?
4.- How are the Contract related with requests?
5.- Can I customized the Resquest Print out to form. Ex. I would like it to have Logo company, Company Address, Customer Details and Policies. In case this is a cuztomization how much this is going to cost?
6.- Becase we work with mutiples companies and those companies have user, I would like to track Company Activity and also I should be able to see the report of the company clasify by user or computer. In this case, each company has a contract with different rates. How I can manage this thru Contract, Requester and Worksatation?
7.- If I buy the lincense for 5 Technicias for $995.0 Should I pay that amount every year?
I have to present a report and make a decission of what software purchase by the end of the week.
So, I am Looking forward to hearing from you asap.
Would I be able to use this product to manage support requests for all of my clients simultaneously. So, I would like you to clarify some dubsta about implementation and configuration based on my procedures.
1.- Are the user definable fields I can assign to each ticket for billable hours, hourly rates, rate levels, etc.? I'd need to be able to adapt the system to track charges for the work I perform.
2.- Are the user definable fields to the request like radio button, as specific duties. Depending of the Product selected for the request, I would like to have a list of duties performed I select with a check mark. Ex. Installed OS, Virus Remove, Applications Installed.
In case this is a cuztomization how much this is going to cost?
3.- Can look for the Requests by an ID. Like tikect number?
4.- How are the Contract related with requests?
5.- Can I customized the Resquest Print out to form. Ex. I would like it to have Logo company, Company Address, Customer Details and Policies. In case this is a cuztomization how much this is going to cost?
6.- Becase we work with mutiples companies and those companies have user, I would like to track Company Activity and also I should be able to see the report of the company clasify by user or computer. In this case, each company has a contract with different rates. How I can manage this thru Contract, Requester and Worksatation?
7.- If I buy the lincense for 5 Technicias for $995.0 Should I pay that amount every year?
I have to present a report and make a decission of what software purchase by the end of the week.
So, I am Looking forward to hearing from you asap.
