HelpDesk Incoming mail
Hi,
I had a case yesterday, I have configured my Incoming mail to create automatically a new request. I received a bad email request and it created a loop from the unknown user to the helpdesk user, it was looping in creating a new request Id for the unkown email, and the unknown was replying back with an NDR.
Is there any fix or workaround on this?
Thanks
I had a case yesterday, I have configured my Incoming mail to create automatically a new request. I received a bad email request and it created a loop from the unknown user to the helpdesk user, it was looping in creating a new request Id for the unkown email, and the unknown was replying back with an NDR.
Is there any fix or workaround on this?
Thanks
Topic Participants
kkevin
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