Problem - Default values for Category, Level and Priority
I have the default valuesfor category and level set to "choose category", "choose level" and "choose priority" however when the new request page is displayed in the self service portal the default values displayed are set to the first value in the list, not the "choose" option.
If the requester does not choose a value from the list I do not want the request to default to an actual category because it will be assigned to the wrong technician, instead I would rather they be forced to select a value or have it saved as undefined category.
If the requester does not choose a value from the list I do not want the request to default to an actual category because it will be assigned to the wrong technician, instead I would rather they be forced to select a value or have it saved as undefined category.
Topic Participants
ljohnson
SteveBarbour
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