monitoring Progress OpenEdge db
Hi, I would like to ask if it is possible to monitor Progress OpenEdge db, or if it would be possible to get me to set the right through the functions of the monitor. It is a view as possible runtime parameter to. Thanks Jan Horáček
Docker Monitor of 1 of the node does not show data
Hi all, A Docker Monitor (1 out of 3) nodes does not show data, both other do. They are all similar and for sure using the same Docker API version. It shows configuration data so it must be connecting and communicating. CONFIGURATION DETAILS Name Value Docker ID 2I22:OPG6:HMFV:NFRS:5CA3:4PYT:FLRB:ZETO:TDIS:VTM5:MKTF:OZK7 Name compaas103.foo.com Docker Version 1.10.3 API Version 1.22 Kernel Version 3.10.0-514.2.2.el7.x86_64 Operating System CentOS Linux 7 (Core) Build Time 2016-12-15T17:24:43.077679421+00:00
Report blocking accounts
How to know the reason why an account it's blocked. Does admanager have a log to see the reasons for the block?
Last Login Report
Currently I have a scheduled report that shows me inactive users that have not logged in for the last 4 days. I have added some filters to remove some service accounts etc. It all works great. The issue I'm running into is that the report takes into account weekends and holidays. Is there any way to filter the report to give me users that are over the limit excluding weekends at the very least? Is there a different report that would work better for this? I have an excel sheet I can drop the info
Backup and Restore Steps AD Manager Plus
Hi, Please someone share the simple PGSQL Backup and Restore steps for AD Manager Plus. Thanks, Ramesh
Allow for the import of .xlsx files in addition to .csv
It would be awesome if we could import .xlsx files in addition to .csv files. Because .csv files remove all formatting from the spreadsheets, we currently have our HR staff edit everything on a .xlsx file and then save it .csv because .csv files remove pre-pending 0s, don't allow formulas, etc. It would save us an enormous amount of time and keep us from having to correct files after they are imported as often. Thanks, Daniel L.
Clear All Attachments
Dears , How i can Clear All Attachments Stored on fileAttachments Folder? Thank You
Roaming Profiles
Recently I have received a number of complaints from my end users that when they log in to their computers in the mornings icons that they have deleted off of their desktop have returned. Upon investigating it seems that when the end users are shutting down their computers for the day the roaming profile synchronization process is failing with the following errors: Event 1504: Windows cannot update your roaming profile completely. Check previous events for more details. Event 1530: Windows detected
Close a ticket from the Worklog Screen
Hello there. I am sure that at one time when you were entering a worklog on the ticket you could choose "Save and Close" and it would save the worklog and close the ticket. Currently all I see are Save Save and Add New Cancel Nearly every ticket we close has creating a worklog as the final action on it before closing the ticket. It would be very convenient to be able to close the ticket after adding a worklog. Could this feature be restored / added in a future version? Thank you. Jason Hunter
upgrade 9.2.38 - form to SMS the technican
SD-65188:Validation issue in the 'To address' field, if the SMS gateway is configured under Request details --> SMS the Technician. Dear Team, The above fix only partially improved the functionality. Majority of us, especially operating at a global scale, is storing phone numbers in AD in such formatting +country_code phone_number. Can you please apply additional formatting on To: field which will remove blank spaces and "+" sign? Otherwise, our people needs to remove spaces and plus sign manually...it
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
IT assets report based on Group
Hallo! I need a report that list all the IT assets that have been statically allocated to Groups. is there anyone that can help me? I wish to have Asset name, ip address, model, OS, service tag, site, location, user, Group grouped by Group Thanks Luciano
Duplicate Report Entries
Good morning. I have a report that is showing duplicate log entries. The source file only has it once, but the report has it twice. Please advise.
Opmanager database question
Hello, I used V11 of OpManager and used SQL for the database. I installed V12 and its created a new database in postgres...is there a way I can point V12 to the V11 database to use it? please help...thanks in advance
Remote Control via Agent - Is it possible to view the users 2 screens instead of 1 ?????
Hi, We use the default remote control Agent which works very well except it doesn't provide us with the option to view another screen if the client uses 2 screens. I thought this was corrected in the latest patch however we still have the same issue. Are we able to do anything about this please? Thanks, J.
Ignore MS-Server Event-Messages in EventLog Rules
Hello everyone, I've got a problem with a EventLog Rule (Version 11.6) Actually, I have created a custom event log rule for a special event message from a SharePoint server. This message is not important for us, so we do not want to send it by e-mail. My IT colleague still gets the E-Mail Messages with exactly that Event-Message, wich I configured as "Ignore the Event". With other devices I have no problems so far. Any ideas? Thank you in advance. Regards, Erik
Threshold Value issue on opmanager in version 12200
We have added our windows device on Op Manager for monitoring in that we have set threshold value 90% to send alarm and re-alarm value as 85%. But after saving threshold value its getting disappear or unable to save.We are currently upgrade our version from 9 to 12.
Linux Virtual Servers KVM/qemu
Hello Everyone, I am new to the community I am mostly a Linux Guy, There for I use Linux Virtualiztion with KVM and qemu/libvirtd, can I monitor my 3 KVM Virtual Servers with OpManager? Thanks,
Page dont load fully
My browser chrome Uninstall and install again but other computer It Is True Deleted All Cookie
Localisation
Is it possible for some people in our company to view a localized version (Swedish) of ServiceDesk plus while others use the English version?
Requester creating new incident results in two identical incidents
I recently noticed intermittently when a requester creates an incident we will see a duplicate incident with a unique Request ID. For now we close the duplicate but we do not know what conditions are creating these duplicates. See attached image showing the same date/time stamp and history information and unique request ID numbers.
Business Rule on field change
Hi I have SCP 8.0.0 Build Number 8012 and would like to know if it is possible to create a Business rule or any other method to notify the contact if a field has been changed from blank to a value. This must only occur once and not every time the request is updated. This value is updated via E-Mail commands. Thanks in advance Graeme
Auto send email Reminder for open tickets to end users.
Hi Support, We are trying to figure out how to auto send a reminder to the end users regarding when a ticket is opened and they have not replied to our resolution or answer within x amount of days. We don't want to close the ticket at this point but preferably be able to send the end user an email to remind them that their ticket is still open and we are awaiting some feedback, is this possible? I have seen the business rules on auto closing a ticket after x amount of days, this is good but the maximum
Urgent - Issues with changing sender name
Hi Below is a screen shot of my issue As you can see the senders name is showing Application Heldpesk Instead of Application HelpDesk Which tab do I go into to change these details?
Backup and Restore Steps Exchange Reporter Plus
Hi, Please someone share the simple PGSQL Backup and Restore steps for Exchange Reporter Plus. Thanks, Ramesh
Approval states traductions
Hello. I can't traduce the approval states to spanish language. I have looked for it in "Traductions", but not appear (not in Spanish nor in English). Well, there are some of this words, but noone of them changes the traduction in requests or in the reports. After do the traduction I have restarted the server. Pending Approval Approved Denied To Be Sent
Mail settings
How do I link my helpdesk email settings to ManageEngine ServiceDesk Plus so that email is logged on to ManageEngine ServiceDesk Plus automatically.
Timestamp in History
Hi all When we look in the history of a request we see that there are some strange timestamps presents. I don't know if this is intended, a setting or a bug? Greetings Jimmy
Get a configuration Backup
Hello, I configured the SNMPv3 to all my cisco switches, and after I added them to Opmanager. I found I can;t get the backup configuration for any other them ? Can you please send me Step-by-Step of How could I config NCM using SNMPv3 to get the backup config Thanks,
opmanager not polling url monitor
Hello, I have a issue in my url monitor is not polling. Recently, I dont have alerts when I down my services (urls), before I have alert for this events In the monithos show that the last pool was: Next Poll at 13 Jan 2017 05:50:40 AM CST Match Content Last Polled at 13 Jan 2017 05:46:41 AM CST Last Alarm I do this test, I have down the service and I check the monitor url and all look ok, so I click for update the status and the status has changed to down and the alert send to the mail only
Implement project clone
Hi, we perform the monthly update of our internal systems and understand that they should be treated as a project, in service desk plus we have the option of creating a task model, but it would be of great use if we could clone the entire projects and edit only what is needed. Att, Fernando Basanella
what are SQL features need to install with SDP
what are SQL features need to install with SDP? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
"sysUpTime" trap showing up as Critical alarm
Hi, my Cisco switches are sending out these "sysUpTime" traps, and OpManager is not only showing them as alarms, it's showing them as critical. Why are these showing up as alarms? And how do I stop them? sysUpTime.0: 82 days, 18 hours, 55 minutes, 56 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10023: 10023 , ifDescr.10023: FastEthernet0/23 , ifType.10023: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10023: down , .1.3.6.1.4.1.9.1.564 WPW-Switch2 Cisco IOS Software, C3560 Software (C3560-IPSERVICES-M),
Unable to scan workstations using agent anymore
Hi I can no longer scan any Windows 8.1 machines using the agent. I can still scan Windows 10 (with agent) and servers (without agent) The server log file reports Problem while analysing exception caused during workstation scan.|org.xml.sax.SAXParseException; Premature end of file. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) I have tried updating ManageEngine Service Desk and
what does Annual Maintenance and Support means
is there any online/offline document that gives you detailed entitlement/SLA of what the $30 per technician AMS is for? I was only given this via email but i need a more detailed version if there is one - Unlimited E-Mail Support all round the year on a 24x5 basis - Telephone support for critical issues. Can be initiated by customer through a Email request or by a call to Australia Toll Free: 1-800-631-268 - Free availability of minor product updates and patches
Migrate data from Sysaid (Linux)
Good morning, I've searched through the forums and found one topic relating to my question. Unfortunately there wasn't a lot of information. So, is there a document / manual / instructions to assist with exporting as much as possible from our Linux Sysaid system into a Linux SDP ? Thanks in advance N
problema con escaneo de snmp en service desk
Utilizo service disk y quiero escánear mis equipos desde el modulo de inventario pero a algunos si los descubre y algunos otros no en estos me dice que no puede conectarse al agente snmp, todas las recomendaciones que mencionan están cumplidas como, de hecho están en un mismo segmento de red por lo que no puede ser una restricción, también son las mismas marcas por lo que no puede ser configuración, aparte de que con otro producto si funcionan todos, Pueden ayudarme
Integrate With AD Manage Engine for Automatic Account Creation
Hi all, I know currently with AD Manage Engine with automation can set Manage Engine to monitor a folder for a CSV file, and create a new account based upon that CSV file. Is it possible to have Service Desk export certain data from a ticket, store it in a .CSV file in a location where manage engine can monitor, and then automatically generate an AD account based upon that. Ideally, the workflow would work as follows: 1. New Hire Ticket comes in. 2. Ticket is approved by appropriate technician /
error using to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time",
Hi, I'm creating a custom report using Query Editor, when I run to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time", I have 2hour difference from result executing via PostgreSQL management. Any Tips?
Would Like a report that would Pull users by AD Attributes
Main attribute that I would like to use to generate a report is the department attribute. I currently pull reports based off OU, but with employees spread through multiple domains, and we have generic OU's for all our different branches of outside sales grouped into 1 OU. It has gotten to the point where the department and cost centers change faster than the IT Department can keep up. If I can created a auto generating report to list everyone in a Department in AD once a quarter for a review to satisfy
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