How to turn off Product Update Notification
We have recently updated our Service Desk and now have an icon with "System Updates Available" and a Red badge indicating one update is available. However when clicking on it, we get a pop-up saying to check internet connectivity. By default we block internet access to services, but is there an easy way to just disable or hide this feature?
Purchase Order Default Value s - Edits
Can the default fields associated to a Purchase Request be edited? I'd like to remove some of the, "Default" values from the "Purchase Request" form, because they don't fit our internal strategy for Procurement & Purchasing.
Purchase/Contract Management - Cost Center
Can a ServiceDesk "Technician" also be an "Owner" for a "Cost Center" ? Currently receiving an error when adding a cost center, message says that it's unable to find the user.
Old Backup Files
Is it OK to delete old backup files? Specifically files from the ServiceDesk\backup folder? Eric
Requesters with duplicated mailaddress
Hi We have several requester with duplicated mailaddress. One of the mailaddress is from AD synk, the other is from incoming mail before we started AD synk. The problem is when requesters send a mail now the request is connected to the wrong SDP user. What is the priority here? Is it the latest created user that is used? Has this been changed in SPD sometime? It would be great if SDP had a migrate tool for this, Like "Migrate users A anv B and make user B primary"
Unable to add new technicians - Technician is now showing on the ADD Technician list
Hi there! I´m having a issue about adding more technicians to the AD Delegation at ADManager Plus. The user is on the active directory and I can see it on the search results, but when I try to search for it on the Select Technician screen it´s not showing. This issue is happening with more than one user. Some are showing and some are not. Could anyone help me? Thanks, Valdecir License type: Professional - Registered Version Licensed to: Multiplus SA Product name: ZOHO Corp ManageEngine ADManager
Custom Reply Template
Hi, Can the custom reply template cover Resource Info data too ? We can configure a custom reply to include fields but just need to know if it can include the Resource Info ... $RES_3301_QUS_3001 Any advice ? Regards A
Domain Scan not discovering some machines?
Hello, So i have been trying to figure out this issue i'm having with ManageEngine in where i cannot see about 20 machines in my environment. They are live and active because i use another scanner and it picks them up no problem. I tried doing network scan, thinking that maybe my domain scan is just messed up but that is not the case. When i do a Network scan i get 0 feedback and says all 255 machines are unresponsive, which once again is false considering i use Alienvault which works perfectly fine
Post Deployment To Run .exe
I am trying to install a program via desktop central and I would like to execute the installed software post deployment. I have tried doing this several ways and I am unable to get it to work via desktop central. I was however able to open a command prompt and run the executable with the following command "C:\Program Files\Cirrato Technologies\Cirrato Client\CirratoClient.exe" . Below is the argument I am using. what am I doing wrong?
O365 Manager Plus 4014 - Adds two new reports and improves user experience.
Hello All, We are happy to announce the release of the latest build, O365 Manager Plus - 4014. This build comes with two new reports, an important issue fix and an enhancement to improve user experience. Features: 2 new reports on Exchange Online for easy mailbox license management Licensed Mailboxes - Shows mailboxes that have been assigned Exchange Online license. Unlicensed Mailboxes - Shows mailboxes that haven't been assigned Exchange Online license. Enhancement: The need for generating each
Not able to login to Desktop Central
Dear ALL, We are unable to login to Desktop Central Server today. No changes were done in the environment. Any of you facing similar issue? We have noticed Desktop Central is not so stable. There is a ticket opened with support. But they are extremely slow in responding and taking ownership of the issue and calls are not attended most of the time.
Remote control via Remote Assistance
Good afternoon! I am trying to set up remote control to an asset via Remote Assistance. The logic is that you need to run the application as administrator, for this I write in the command line: cmd / C start RunAs / user: domain \ user / savecred "msra.exe / offerRA $ DEVICENAME" However, quotation marks ( ") is not transferred to the command line in CMD transmitted.: cmd / C start RunAs / user: domain \ user / savecred msra.exe / offerRA $ DEVICENAME What is causing the problem, as additional parameters
Is there a method to make an attachment required before submitting a request?
514 port not listening
Hi , I can not see port for 514 with telnet
There are no options for subcategories when adding a new request.
Hello, I am currently evaluating version upgrade from version 7.7 to 7.9 in SupportCenter Plus. So I did the following actions. Use Microsoft Edge or Internet Explorer 11 as a browser. Create a new request. Select a category. Try to select a subcategory. Make sure the subcategory does come out of the list. By the way, if you use Google Chrome or Fire Fox as a browser, you can see that a list of subcategories is displayed. Could you show me the cause and solution of this event? Best Regards,
Time Elapsed Analysis Report
Dear ME Support, It would be really appreciated if you provide me a report? I have attached a spec table for current requirements. Database is PGSQL. Thanks in advance. Best Regards, Levent
Report Usage Error
Hi Does anyone else get this report usage error when trying to run a report? (sorry,unable to execute the report, as a report generation for this login already running) SDP-MSP support has tried a few things goes away and then recreate the issue. Impacts my Account only. which means i'm unable to run reports. V:9202
Availability Report
Hi. Running version 11600 Is it possible to get a availability report graph for the last year or is last month the limit? Regards Torsten
OpManager's values of Additional Fields in Workflow (Windows\Linux scripts)
Hi, How can I use values of Additional Fields in Workflow -> External Actions -> Execute Windows Script (Windows\Linux) Variable like ${CustomField(Switch Port)} didn't work.
Now Available - Version 13.1 of Applications Manager
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.1 and for update here – Service Packs. With this release, we have introduced out-of-the-box support for monitoring performance of Apache ActiveMQ and the virtual machines of Microsoft Azure. Here is a quick look at what has gone into the release: Key highlights of version 13.1: Apache ActiveMQ Monitoring – You can collect ActiveMQ metrics, correlate your queue and broker performance
Service Request Templates
Hi, When creating templates for logging Service Requests via the SD Portal, I want to associate certain templates with certain support teams. Currently, when requests are logged, they are unassigned and sit in 'limbo' because none of the support teams can see them. I'm also unsure how to set the following: Priority Due by date Group Distinguish between incident and service request I've highlighted with red circles the areas to which I am referring. Any guidance with this would be greatly appreciated.
Mail to requester, Sending notification failed
Dear All, We are using servicedeskplus version 7.6.0 build 7600.when we try to reply requester from the manage engine we get the error attached. sending notification failed. What can we do please.
How can I disable file attachments?
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com Error Message java.io.FileNotFoundException: /etc/ManageEngine/ServiceDesk9103/ServiceDesk/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/Request/Feb2016/495/Norton
Unable to migrate to MSSQL
Morning I am trying to migrate our database from Postgres to MSSQL, with limited success. I am following these instructions (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat where, ServiceDesk Plus Home ->
submit for aproval on form submit when a specific field is set
Hi, I want to ask automatic for approval when a specific field is contaning a standard text. I want to do this on the form submit rule by creating a script. How to do this? Is there also a list of available command? Regards, J.R.
SLA Escalation - Business Hours
If a SLA is scheduled to only be resolved/responded during business hours it would be great if the Escalations could also be configured to only escalate during business hours also. In our case a manager/technician may get an email about a request that is going to escalate in 3 hours time. The email is received at 5am, yet the technician is not on duty until 8am. It would be better if the email could be sent 3 BUSINESS hours prior to the due time, which would mean that action could be performed
Password Reset Options: Disable Domain Email as the primary reset option
Folks, I just got off the phone with technical support. Here's the issue: 1) A user enrolls in Email verification for password reset. However, they don't get their domain email on their mobile devices. They enter an alternate email (because the domain email is of no use for a password reset). They go to the unlock screen, and the domain email address is the default (and it isn't obvious that there is a drop-down. We need some options here, because this generates as many calls to our service desk
NetFlow Analyzer 12, "No Data"
Downloaded the free version. Getting "No Data". Used Wireshark to confirm that netflow packets are being received on the correct port: 9996. Used SysInternals TCPView to confirm that java.exe is listening on that port. Netflow (version 9) packets are being from a Ubiquiti EdgeRouter X. Is there a next step I can take to debug the problem? Is there, for example, a way to see if the NetFlow data is being accepted by the java code? I've had issues with other Netflow ingestors failing to parse the
200 interfaces issue
Hi everybody, I am trying to clear our monitoring system. When I try to unmanage uneeded interfaces I am getting error: "Please select less than 200 Interfaces". Is it possible to change the limit in the settings/registry or I need to go straigh to the DB? Thank you, Pavel
Updating Assets
I imported assets using a CSV file but never included the vendor for the different assets. How would I go about updating the vendor field for the asset and non-it assets? If I was using SQL server I could do it with a sql script, but not sure how to do it with an xml file. ie: all OptiPlex pc would be vendor Dell, all printers would be HP, etc. thanks
E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
I know this topic has been covered before but I'm at a dead end. New install of ServiceDesk MSP on AWS running on Ubuntu 14.4. I also have an iRedmail server running on AWS for email. I have been unable to add inbound mail using any mail protocols (IMAP, POP, POPS, Etc) using the external IP, AWS hostname, mail hostname, private IP address, etc.. I am able to telnet from within the AWS private network from the servicedesk host to the mail server as well as externally. All ports are open on the
SD & Chrome 56 - Not Secured
Hi ALL! We have SD 9240 and Google Chrome 56 after update chrome to 56 build we have some error - NOT SECURED. We use SSL sert from startsll.com What happened and how i can fix it ?? http://odarchuk.com
FAILURE: Exception occured while performing the operation. --> Changing from template from default to a custom form template
Hi guys, I ran into the following issue: When changing the request template of an existing default request to one of our custom templates, I receive the following error: "FAILURE: Exception occured while performing the operation." When searching through the log I can see the following issue: [13:06:11:798]|[01-30-2017]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[70]|: update of workorder 39903failed. Exception while updating Workorder. Unknown column GUDF_CHAR9 in the table
Separation "Issue catalog" and "Service catalog"
Hello, How I can configure separate buttons (and icons) for "Issue catalog" and "Service catalog" such as on screenshot demo.jpg my customization you can view on screenshot portal.jpg Thanks.
switch between Cluster DataBases
Hi Dears im using cluster database for servicedesk plus version 9.1 on SQL server 2014 when first database fail it has to move on the another database, the second database work correctly but servicedesk plus doesnt detect it. i dont find any place to enter the second address of database. how i can manage my databases for automatic switch?
How do I add a note to a user or asset?
Device owner
I'm trying to set up some devices as a device owner. I can't use AFW as our G Suite account is run by a higher directorate that we have no control over. The devices don't have nfc so thats not an option. I've tried to DPC method with no success. It does not force download the ME MDM app like the guides suggest it should do. The android for work profile appears in the google account settings but is asking for the user to re-login (do not have the password etc). My end goal is to push 6 apps onto multiple
SCCM task sequence install
I am looking at this software to replace our Dell Kace appliance. While I like quite a few of the options a question I have that I cannot seem to find an answer to is can I install the Desktop Central Agent using a SCCM task sequence install? There is an article that describes taking an image of the machine and being able to deploy from there but this does not fit our installs. Another article is installing at startup, but our users do not want longer boot times. I was hoping there is someone
Error mac installation
I try to install the mac agent to Macintosh with S.O "Captain".... but it shows "Error during installation". Please, Where are the logs of installation to see the problem . Thanks in advance.
Adding multiple assets through API request
I am trying to add or update a change request within SDP, but am only able to do 1 asset at a time. Can you please provide assistance with adding multiple assets in a single request? I have tried separating the items with spaces, commas, and semicolons, all with no luck. Parameters are: OPERATION_Name - ADD TECHNICIAN_KEY - 927A67B8-9C7F-4180-B437-067C54B61861 FORMAT - JSON INPUT_DATA - {"operation":{ "details":{ ......"assets":"single asset name used"......}}} - works without issue - INPUT_DATA
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