We have several requester with duplicated mailaddress.

One of the mailaddress is from AD synk, the other is from incoming mail before we started AD synk.

The problem is when requesters send a mail now the request is connected to the wrong SDP user.

What is the priority here? Is it the latest created user that is used?

Has this been changed in SPD sometime?

It would be great if SDP had a migrate tool for this, Like "Migrate users A anv B and make user B primary"