Hi,

When creating templates for logging Service Requests via the SD Portal, I want to associate certain templates with certain support teams. Currently, when requests are logged, they are unassigned and sit in 'limbo' because none of the support teams can see them.

I'm also unsure how to set the following:

• Priority
• Due by date
• Group
• Distinguish between incident and service request

I've highlighted with red circles the areas to which I am referring. Any guidance with this would be greatly appreciated.