Sonic Wall Logs Reporting
Sonic Wall Logs is integrated with manage engine properly but no feature of reporting is enable. please guide us on this. Regards, Abdul Basit
Script Master - 10: How to integrate ServiceDesk Plus with HipChat.
Hello users, Here I come with another interesting script that helps you integrate ServiceDesk Plus with HipChat. Before I go into the details, allow me to give you a quick introduction about HipChat. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen shares. HipChat also includes cloud-based file storing, video calling capability, message-history searching and inline-image viewing. Integrating HipChat with ServiceDesk Plus enables
HyperLink to Custom View
Is it possible to generate a hyperlink to a custom view of requests? For example, if I create a custom view for Open requests where the department is "xyz" the URL still shows ......\WOListView.do . I want to get a URL that will take me directly to that view regardless of what view I had previously selected. The purpose of this is so that we can add that link to a document management system we use to manage other documentation for that department and we want to be able to link directly from that
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
Consider "Acknowledge requester by e-mail" as First Response
Hi, I'm running version 9.2 (build 9228) and have enabled the option "Acknowledge requester by e-mail when a new request is received" This sends out an email to the user which indicates the ticket has been created. Is it possible to set the sent time of this "Acknowledge requester by e-mail when a new request is created"-message as the time for "Responded date" in the ticket? Many thanks
Service request Resolution tab shows a blank screen
I have two service requests that users reported being unable to close. When I took a closer look, I found portions of the details sections on the request tab missing and the resolution tab was completely blank. We are running Version 9.2 Build 9230 Regards Dave
Help with Change Field and Form Rules
Hi, I would like to set up a custom script to disallow technicians to select the same person as Change Owner and Change Manager. I have tried using 'On Field Change' option so I have applied a script to remove Change Manager which equals to Change Owner and vice versa however I need a smarter solution because the script won't re-add users back to the list if someone choose a different user from the drop-down menu. Regards Mario
Help with the dashboard
I feel like I may be going crazy and I'm hoping someone can assist me :D I need to change the reports that are presented on the dashboard. I am currently using the free version of the tool with 5 technicians From what I understand to make changes to the dashboard, you must go into one of the reports on the dashboard and there should be a button which allows you to add or remove it from the dash, I don't see this no matter what permissions I give my technicians.... any ideas?
Service Catalog - Service Requests
Hi, We log IT Service Requests in the Service Catalog, and noticed there are two categories - IT Service Category and Business Service Category. Stupid question, but what is the difference ? A
How to automatically close Solved tickets
Hi, is there a way, or will it be asap, to automatically close, after some days, tickets which are in "Solved" status? Now we close them manually, which is annoying and time-wasting. We are on ver. 9.2 Build 9232 Thanks ale
How to get All Request(Ticket) based on LastModifiedDate Time filter via REST API?
Hi All, I would like to get all Requests by passing LastModifiedDate as filter to REST API. Is it REST API available for that service? Thank you in advance. Regards, Govind.
GEO - Tracking MDM
Hello, I need assitance regarding profile aplied GPS: Always ON This settings is not functioning. Every time we aplied this profile to a device, we disable permanently geo tracking on the device, and we need to wipe the device to activate it again. Please, we need assitance. Thanks
Auto filling forms - SharePoint or any other suggested solution
Hello, I would like to have two things that can be done by SharePoint integration or any other solution: 1- Asset receiving form that can be filled automatically with the assigned assets to the user to be signed by him 2- PC checklist with auto filling asset details of the user to be done by the technician Kindly let me know the possibility of doing this either with Sharepoint or any other way.
EventlogAnalyzer startup
Hi, I am new to manageengine eventlog analyzer. Today I downloaded the free ManageEngine_EventLogAnalyzer_64bit.bin. I install it successfully. However when I start the service it show me 'Problem while Starting Server'. ----------- My setup ---------------------- Oracle VM VirtualBox OS = RHEL 6.4 (64 bit) minimal RAM = 6GB CPU =2 linux iptables off selinux off ------------tried running ------------------- #sh configureAsService.sh -q The EventLog Analyzer Service is not installed. # sh run.sh JAVA_HOME
Alert Profile - report
Hi, When there is no data, the report specifies "No data available to generate the report...: Is it possible to disable the email report when no data is available Thank You Bonga
SupportCenter Service
Good Day, Does anyone else have issues with ME becoming unresponsive? We have 2 servers that users are not able to assign requests, pickup requests, or change BU's. You can browse through the tabs like home, requests, and contacts. The service shows that it is in a started state but if you bounce the service it will resolve the issue. Any input would be greatly appreciated. Thanks, Shane
Boot Camp Jan '17 - Incident Management
SMTP Log
Hello, I'm having trouble setting up email notifications in version 5. Is there a log file that contains information regarding the communication with the SMTP server I can examine? Regards, Christos
IFIndex to Real Names Cisco ASA
Hi, I would like to the ASA to display the correct name of the interface rather than the ifidex names.ASA version is 9.3 and the OPmanager is version12.
Solutions in SDP
Is there a way on how to make some of my solutions available in public? So that some of our users can see it even if they are not using the portal.
Capture email address in conversation
Hi Is it possible to edit the conversation view to display the From Address of the person as well as their name. And would it be possible to have variables for any CC addressee information included in the ticket to allow these to be added to ticket notifications.
Password Reset allows users to use previous password
Seeing how Password Reset is an admin function of AD(which requires no knowledge of the users old password), and change password requires the end user to know their password before they can change it, we noticed that users are able to click the "reset password" link on Self Service Plus and simply re-use a previous password. Setting a minimum age in group policy does nothing, as most users are smart enough to just reset it (rather than change it) just before it expires, so its already past the minimum
Change of email address in error messages
Hi How do we modify the email address that is used in the below message box? This is the error that occurs when a user who has been added to our domain but hasn't yet had an account created gets when they attempt to log into SDP On-Demand. The person that this email address refers to has since left the company and we can't see anywhere within SDP that her email address appears.
Connection problem with GINA link
Hello We have moved our ADSelfServices Plus from one server to another server. The Last server has 3 IP addresses and the new URL of the ADSSP console is https://password.mydomain.com (we changed the port from 9251 to the default port 443) So the console works fine, but the GINA link try to connect to http://password.mydomain.com:8888 The DNS record point to one of the 3 IPs and the good one. Everything works fine, only GINA displays an error when trying to connect to http://password.mydomain.com:8888
Sorry,the page you requested was not found. Back | Sign Out
Hi there, I'm testing the ADSSP product published behind a Netscaler Gateway. I've got it configured so that when you login, you're presented with a portal page with several icons that use the Netscaler CVPN option to reverse proxy the session. In doing so, I can open the login page and login. I can interact with the initial tab, but clicking on any other tab results in a page that has the following message on the screen Sorry,the page you requested was not found. Back | Sign Out I'm using Build
ADSelfService_Enroll.hta Assigned to AD Accounts That Had No Login Script.
We recently upgraded to the latest build of AD SelfService Plus (Version 5.3, Build 5324). After upgrading, approximately 24 hours later, any user that was in AD that did not have a login script assigned to their AD account got assigned ADSelfService_Enroll.hta as their login script. Can someone tell me if we did something wrong in the upgrade or why this happened? We recently added "&manualScript=true" to force enrollment. By adding that string to ADSelfService_Enroll.hta could that have made that
Problem with user password resets
I am using a test user that has an expired password, I am attempting to change it, and the old password is correct, and the new password follows all the rules I set, however it continually gives me the "Change Password Failed" notice. See attached.
Report - Time spent on tickets
Hello, I need to generate a report on the amount of time my techs spend on tickets. I have each of them enter the time they spend in the tasks section of each ticket. At the end of the week or month. I need to be able to generate a report that says Tech (A) completed X number of tickets and spent X number of hours on all their tickets(B) completed X number of tickets and spent X number of hours on them and do on. For the life of me I cant figure out how to generate this report.
NetFlow error notification: No interface found.Device Adding Failed
The device has passed the SNMP credentials. The device was also in NetFlow before but was removed. Trying to re-add the device but getting the notification, "No interface found.Device Adding Failed". I only have 2 Netflow interfaces allowed to be monitored. Im not monitoring any at the momenet. So my question is, how do I add and remvoe interfaces to Netflow. Im using OpManager V.12 with Netflow/Flow analysis already added on.
Report to show number of requests per month
Hi is it possible to have a report to show the number of requests / incidents for service desk group for each month thanks Postgres Version : 9.2 Build 923
change the display name
hello the display name are written in my native language .... i want to generate a CSV file and change it manually then return it back ... how to do that? thanks in advance.
Trying to understand how licensing works.
OK, Here's what we currently have. You'll see this info under the "About" option under the Admin /home selection in OPManager. Maximum no of Devices: 200 Total Monitored Devices: 89 Total Monitored Interfaces: 1037 NetFlow: 2 Interfaces NCM: 2 Devices SwitchPortMapper: 50 Ports: IPAddressManager: 50 IPs Issue / Question: When attempting to login into Opmanager, we receive a notification page stating we've went over our interface monitoring count of 50 by X amount (51+) of numbers. The option is to
Setup DesktopCentral Distribution Server without domain admin rights
So we're trialing DesktopCentral, and the product is fantastic until I ran into this issue when trying to setup a remote office distribution point on a candidate machine. I was promptly halted by the install wizard with it stating "it must have domain admin to perform this action." Why? Assume that the account that desktop central is using has local admin on any machine I would be deploying the distribution servers to, and any workstations that would be deployed to. Why does the distribution server
Can I get a merged request through the REST or Servlet API (or other API)?
Hello !!! Currently, I'm getting information about a request by the API RESP operation GET_REQUEST_FIELDS. Everything works fine until I try to get this information about a request that has been merged with other one. For example, initially there are two request. After that, request 2 is merged into de request 1. After that, request 1 is accessible by API RESP operation GET_REQUEST_FIELDS but request 2 doesn't. However, from the ID Request field of the GUI I can get two request. Anyone know how
AD Authentication
Hi! I have installed a blank servicedesk plus and the first thing i did was to import users from AD and activate AD Authentication. However this doesnt seem to work. The system just replies wrong credentials when i try to login with my AD account instead of the local administrator in the system. The only thing i have done is: Import users via Active Directory - Set my user as admin for servicedesk and active AD authentication. Have i missed something to get this to work? Version: 9.2 Build 9241
Free SQL Health Monitor has no SQL Statistics
I installed Free SQL Health Monitor and configured 2 servers. I provided an NT domain ID and password that has SQL user access. SQL Health is able to find the servers and display the WMI data, but it does not display any SQL-specific data (SQL Server Version = Not Available on the Server Details entry, and the SQL Server and Databases entries both say Not Available. The Services entry displays 5 running SQL services. Both servers behave the same. SQL Server version on the remote servers is 2014.
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