Sofftware deployment
Hi guyz, i wanted to ask some help on the software deployment,am new with the software deployment part. Your help will be highly appreciated Thank you! Brian B.
Restore database and migration
Hello there, We are currently using desktop central version 10.0.5 and would like to update it to version 10.0.52. We can not update as we have already forwarded. To solve this problem, we installed the 10.0.52 version of desktop central on another server. In the old version we got the backup of the database and tried to restore it on the new server. And the program version problem warned you that we can not perform your transaction. What we want to ask, 1 - How can we restore the old data to the
Newsletter de Enero
Arrancamos el año con el Newsletter de Enero! Descarga de forma gratuita nuestro e-Book para aprender a administrar y asegurar los dispositivos móviles de tu compañía. Conoce todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Deployment de aplicacion SAP- Desde DC
Debemos crear un pack de instalacion silenciosa, mediante la herramienta "NwSapSetupAdmin" esta la podemos encontrar dentro del DVD de SAP o en el instalador completo. En DC debemos crear el paquete, nos vamos a la parte de Software Deployment-Package-Add Package Colocamos el nombre del paquete. Seleccionamos la opción MSIEXEC/EXE/ISS/Command. Tipo de licencia. Seleccionamos la opción HTTP Path (URL) En la parte de Instalación debemos escribir el argumento, esta parte es importante
Explore the new version of EventLog Analyzer!
Hello Folks, EventLog Analyzer is all set to widen its out-of-the-box support capability to include more network devices into its radar. As a start, the latest version of the solution, EventLog Analyzer 11.4 now supports SonicWall firewall device and provides exclusive security and auditing reports for the same. The latest version of the solution also comes with - Out-of-the-box support to RFC 5424 log formats for Unix and Linux machines - Enhanced performance of Syslog data processing
Send notifications when request level is changed
Is it possible to send notifications to a technician (or a number of technicians) when the request level on a request is changed? A use case for this would be: We have a team of network engineers; Some engineers are more experienced and focus on the more complex requests, e.g. level 2 and above; While the junior engineers triage and attempt to resolve requests in the first instance; The group is notified when tickets are assigned to their group; When the junior engineers are unable to resolve the
ADSelfService Plus build 5324 released
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5324. This build features support for Cisco AnyConnect VPN client for cached credentials update and a major bug fix. Enhancements: Cisco AnyConnect VPN client is now supported for updating cached credentials. 64-bit version of VPN clients are now supported for cached credentials update. The photo attribute can now be set as ‘Read Only’ in self-update layout. Issue fixed: Vulnerability issue in self-password reset
API for Problems
Hi, We use the APIs for Requests, Incidents, Changes and Asset CIs, but the one missing one that we really require is the one for Problems. I noticed a statement on your documentation site that implementing this feature is in the roadmap. Would you be able to tell me when this is expected to go live, please? Regards, Prashanth
API for Reports
Hi, Is there a plan to allow API calls to the Reports module? Regards, Prashanth
How to View User Map
Hi everbody, We are using home folder and i am config user account home folder \\files\folder\username in active directory user and computers, How can i view this map folder using in SDP Thanks
How to change Operation Hour more flexible?
Our Organization need Operation Hours follow: From Monday to Friday, Start Time: 8:00 to End Time 17:00 Saturday: Start Time 8:00 to End Time: 12:00 Sunday: Off. How can I change? Thank vutico@gmail.com
Improper categorizing of scanned assets
When performing a SNMP scan of the assets located within our network, SDP pulls the correct information of the devices but places the assets in the wrong CI Type categories. For example, a Dell Force10 S55 switch is listed as a router under the CI Type. There doesn't seem to be a way to change this anywhere under Asset Manager. Any ideas?
redirect all http to https
how to i go about doing this? i cant figure out where to do this.
Report to extract all communications on a ticket in date order
Is there any report that would provide all the communications on a ticket including notes and emails in date chronological order ie requester communications and Discussion notes (see attached images for examples of correspondence) Your Version : 9.2 Build 9223
RHEL Installation Question
Hi I am trying to work out what exactly are the linux prerequisites for this. I have downloaded the .bin file and am trying to install without success. it does a preparing java virtual machine and prints about 15 lines of dots .... nothing else. I have installed RHEL 6.8 to a minimal install with hardening as per our standard installation. Questions I have. 1) There is a disk space requirement, yet no where in the installation or pre-requisites does it say where this disc space must be in the file
how to create a form with reminder features for all the loaned IT asset
I need some advise on how to create a form with reminder features for all the loaned IT asset. Thank you. Ethan
Remove domain/workgroup name from workstation name
Hello, We've noticed our offsite workstations, laptops etc., are creating new assets when they are scanned. For example: laptop1.our.domain is added to the system upon scanning when connected to our network laptop1.off.site is added to the system upon scanning when connected to an offsite network laptop1.our.domain and laptop1.off.site are the same asset with two asset profiles This is with the Windows agent, by the way. Is there a way to prevent this from happening? Thank you
Variables add http:// twice to our notification emails
We are experiencing a problem after upgrading to 9201 with our notifications. When the notification is sent it will add an extra http:// to the link and of course take you to a 404 not found. I have looked at several solutions which recommend removing the URL in the link and leaving it as just a variable but this still produces the same issue just with a complete link instead of hyper linked text. Has anyone come across this and know how to possibly fix it? Or is it something where I need support
My Nessus security scans says I need office patches but DC says my PC is up to date
I am doing security scans on my network PC's and servers and they are reporting that patches are not installed however desktop central says my PC is up to date and healthy. On my own PC I am seeing office updates needed in the scan but if I run a standard windows update that also says I am up to date Are there some updates that do not install automatically but are required for security? If so is there any way I can get those using desktop central? Thanks
Odd looking requester in Service Desk
I was scrolling through the Requesters list in Services Desk and came across an odd looking account. Its something that my team wouldn't have created, nor did any of us create it. The account name is cam-n0iorp9, I searched AD to see if it was imported from AD and it wasn't listed there. Is this an account that is generated by Service Desk, if so what is it in regards to?
License Status
Dear I want to know how can I see the license status of Services Deskplus
Change Module
Do you have any plans to allow requesters to submit a new change request.
CI tree
Hi I have a case, My organization has different sites all over Europe, so we would like to manage our asset based on sites. What we have now, when we scan the network, all workstation will be added to Workstation CI. Would it be possible to automatically add the workstation from a certain country in the Workstation child tree? Workstation > Germany England Spain etc.... For example, all German Computers with DE name should be added automatically in Workstation > Germany instead of Workstation
Wont Save any Settings in Admin area
Hi there hope you can help I have managed to get ServiceDesk Plus to load on my windows server and I have logged in and I am trying to go through the settings to set things up and I am trying to setup the email side incoming and outgoing but doesn't matter what I do as soon as I click on Save it just wipes everything I have typed in and leaves it all Blank I even went in to normal settings to change the Currency from USD to GBP and clicked save and then it comes up with this error "sdp.settings.filePathExists.error.msg"
Automation Using A Specific Template
Hi, Is there a way to leverage the business rules in automation to assign a template to a particular request received via a parsed email? IE. User sends a request to our integrated mailbox and with the Subject New User. The business rules can assign this properly, but it will always use the default template when creating the request. I have a specific new user template with dependent tasks that I would prefer the request auto generate with? Is this possible?
How setup authentication user by ADFS?
Product : ManageEngine ServiceDesk Plus 9.2 Build 9231 I'm follow as URL : https://www.manageengine.com/products/service-desk/ad-sso-integration.html and some step unclear. How enable Page Admin->SAML Setting Page on my Server?
Monitoring Linux and Red Hat servers using Opmanager MSP
Hi Does anyone out there have experience with monitoring Linux, Fedora, Red Hat or other flavours of Unix servers using Opmanager MSP. Is it just a case of turning on SNMP on the servers if this is an option. As you can see we are Windows server oriented and a customer would like us to monitor their Unix servers Thanks in anticipation of some ideas Jonathan
hiden tab solutions an tried solutions in request
Hi, Is it possible to hide the new tabs (red marked in screenshot) after the build 9235? Reason why is, because the solutions tabs does not give the required solutions. Thanks in advance Mark
Vendor assosiation
I am trying to delete some Vendors that are redundant and am getting "FAILURE :Vendor is being used by a module. Hence cannot delete it". How can I see what's associated with this Vendor so I can change the record(s)?
How to add Servers hosted on AWS...
Hi, How do we add the servers hosted on AWS? Does it have any specific requirement or its the same? Regards, Kumar Pasupuleti
Tickets that have been resolved or closed where there is not technician assigned
I have a report that identifies al tickets that have been resolved or closed where there is not technician assigned Where the Request status is “Closed”,”Completed”,”Resolved” technician is “none” I can see in the Request History that the ticket has been closed Request History Created by System on Jan 2, 2017 01:03 PM Operation : CREATE , Performed by : System Updated by System on Jan 2, 2017 01:36 PM First Response SLA violated Closed by Melanie Stevens on Jan 3, 2017 07:37 AM Operation : CLOSE
Name custom device template
Why I can't change the name of the custom device templates?
Best upgrade path from version 9.0 Build 9035
We are looking to upgrade from version 9.0 Build 9035 to the latest release. What does our upgrade path look like? So far I was able to find this path .. upgrade to 9049, then 9100, then 9121, then 9200, and finally 9240. Do we have to install all the intermediate step, 9049, 9100, 9121, 9200 and finally 9240? Or is there a quicker way to get to the latest (9240)? Thanks, John Ames
SCCM integration for Asset Management
I have found a few old posts in this forum which asked about SCCM integration with SDP for Asset Management (ie using the SCCM agent to gather asset data, rather than deploying the SDP AssetExplorer Agent). The response from Zoho/ManageEngine was that SCCM integration was not yet supported but that it was in the roadmap for future versions. As these posts are over a year old, I was wondering when we can expect this feature to appear. Thanks, Roy
Mail Fetching/ Merging does not work properly in some cases
Hi, we are running 9.2 Build 9235. From time to time we can see that fetching mail and merge it to existing one does not work, although correct key-phrase is available in the subject line. Could you give us some advise on this problem? Kind Regards, Arndt
Add commentary to Zoho Report Dashbord
Hi Team - We now utilize Zoho Reports to provide monthly readouts to our clients. However, what we normally do is generate the reports and then print screen them and place them into a power-point deck and add additional commentary. Is there a way to add commentary (free text) to the Dashboard or an individual graph? This way, we could use the Dashboard to present as its very interactive. We jsut need to be able to add our commentary. Thanks!
Powershell send-mail message adding extra characters to subject line
I am using a very simple script to send an email to Support Center to automate the creation of a request for a report. $MessageContent = " Assign To John Doe Test Test Test " $Subjectline = 'Test Subject ' Send-MailMessage -To "Support Center <support.center@manageengine.com>" ` -From "John Doe <john.doe@email.com>" ` -SmtpServer smtpserver@email.com ` -Subject $Subjectline ` -Body $MessageContent I have specified the $MessageContent to include CR's without using -BodyAsHTML since plain text will
Partial Backup -Exclude Configurations
Hello Team, In my company we've the enviroments PRODUCTION AND TEST, How can I make a backup only users (registered and not regi..) from my PRODUCTION enviroment ? We wanna use this backup for my Test enviroment and we dont want to lose the configurations on test. thanks!
Windows 10 RDP Switch User Error
Good Day, May Inquire the error An authentication error has occured (Code: 0x800706be) using RDP switching user in Windows 10 ADSelfService Plus Client version 4.3 What could be the possible resolution, Kindly Advise. Thank you very much.
Automatically Read SMS Code - Android
Hi I've updated the Android App to version 1.1.9 to allow the SMS verification code to be automatically read by the ADSelfService Plus App. However the code still needs to be entered manually or pasted into the app to work. Is this not working as it should? Thanks
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