Converting timestamps in report to list requests due tomorrow
Hi! I'm trying to get a report of requests due tomorrow. I want to edit my existing due today report, pull the query and change the time filtering from (longtodate(wo.DUEBYTIME) <= 1486*********) to >TODAY+1day and < TODAY+2days (aka tomorrow). This would be a great report to send to the teams and dueby today is handled by the incident manager. Spent quite some time but can't get the dates to work, I don't want to edit the report each day and change the 13digit timestamp myself. Any ideas? :) Regards,
On demand reporting
Hello All, Does anyone know if there is a way to setup on demand reporting for the customer dissatisfaction report within Service Desk Plus? My director would like to receive a report everytime a customer completes a survey and is dissatisfied with the level of service they received. Any help would be greatly appreciated. Colby
Extremely slow GUI in NetFlow manager 12.2.00
Hello, The GUI in NetFlow Manager 12.2.00 is extremely slow compare to older versions (10.2.5). It takes at least 15s to show the data for an interface. VM: Linux: Linux version 3.10.0-514.6.1.el7.x86_64 (builder@kbuilder.dev.cento Release : 3.10.0-514.6.1.el7.x86_64 Version : #1 SMP Wed Jan 18 13:06:36 UTC 2017 cpuinfo: GenuineIntel Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz cpuinfo: Hz=2397.267 bogomips=4794.44
Convert Request Template to Request Template
I assume this has been asked for before but I wanted to ensure its on the roadmap. We need the ability to convert a request template into a different request template. We currently have the ability to flip incicent templates, convert an incident into a service request, and I believe the functionality to go from request to incident is imminent according to the road map. The final scenario is to convert between request types Often our customers choose the wrong template--when this happens the wrong
Capture Filter in Syslog Viewer syntax
Hello, Build 11.4 / 11040. On the top right I have the Syslog Viewer which Shows me live logs. There I can use the Capture Filter field to filter for a Device IP Address. Is there a way to filter for more than just one address? I tried with , and ; and | but everytime I receive "Enter valid IP address". I also cannot find a documentation for this. Any help would be appreciated!
Requester to duplicate request
A Technician can go to - Actions - Duplicate Request to duplicate a request. How can a requester duplicate a request?
Unable to install updates.
I keep getting the following error when trying to update. ("The file may be corrupted or check for the available disk space.") I do run the updatemanager as Administrator. I am struggling to get support to remedy this issue.(See attachment.)
Where can i find APP-Plug-ins Tab in OPManager v12
Dears After i install app plug-ins where can i find the app dashboard ? is there any tab like v11 ? Thanks
OPManager and GMSA
GMSA is a service account which initially has a blank password but as you use it for a account it gets a complex password from Key Distribution Service (KDS) and keeps on renewing it momentarily which makes it highly secure. Lot of application like task scheduler or Opmanager do not allow to enter blank password to start with. To counter this for task scheduler we use Powershell like below :- To use the PowerShell, you need to define an Action (what), a Trigger(when) and a Principal(under which identity):
ManageEngine Opmanager Service account user requirement
We were told that ManageEngine Op manager service account needs Domain Admin or Local Admin wrights, this is a problem as we don't wish to grant Domain Admin wrights. Any workaround for that, or any other group like "Server Operators" membership can work. Also would like to know if Opmanager supports GMSA or MSA. Please email zabbyzoheb@gmail.com Thanks, Zoheb
How to monitor Fortigate VPN Tunnels with OPManager
I would like to know if it's posible to monitor a Fortigate 300C VPN bandwidth, users's number connected to the VPN and another information. Thanks!
PMPRO Migration
Hi, We have a setup of 2 PMPRO servers running on Windows server 2003 with current PMPRO version as 8400.We are planning to migrate the PMPRO server to Windows 2012 setup .Is it possible to restore the backup taken from the PMPRO server running on windows 2003 Server? Is there any binding of the PMPRO application with the Server hostname or IP address which could cuase restore to not work if it is possible since the new servers will have new hostname and IP addresses
Update Manager
I have been unable to install updates for a few weeks. The update manager when launched, will stop the service, but I do not get the usual java app up that allows me to select the update patch and install. Is this an issue with a java update or is there a corruption somewhere?
Time Spent reports
Apologies if this has been asked before, if it has, hopefully this is a quick answer! I want to be able to produce this type of report. What I would really like is to get a report that shows this along side the SLA name and the Response Time and Resolution Time and to show if the SLA has been broken. Along with this I would like to see if the response due time and is la has been violated within the report, so basically the detail that's being displayed as the yellow coin and the red flag in the interface.
I can not search for solutions well.
Hello, I am currently evaluating version upgrade from version 7.7 to 7.9 in SupportCenter Plus.However, when using SCP's 7.9 solution, it is not possible to search the solution well. We investigated the cause and found that DocumentIndexingTaskSchedule is not working.Even after rebooting, the Next Scheduled Time will be in the past, DocumentIndexingTaskSchedule will not work. Please tell me how to make DocumentIndexingTaskSchedule work as expected. Also, because DocumentIndexingTaskSchedule is now
PMPRO Backup Restoration
Hi, I have a PMPRO setup which is in HA which is running on Windows 2003 .The current version of PMPRO running is 8400 .I know already from the system requirements that we will not be able to upgrade it to the latest version of PMPRO as the latest version supports Windows 2008 and above Will the backup taken on the my current running version of PMPRO i.e. 8400 running on Windows 2003 be restored to the new PMPRO setup with OS as Windows 2012 and the Latest PMPRO installed. Also what final version
My netflow analyzer shows me no data
Hi All, I have installed netflow anylazer on my laptop, and set up the realated configuration on my firewall, a cisco 5512. I set up configuration as the guideline as flow: (config)# flow-export destination inside NetFlow Analyzer server IP address 9996 (config)# flow-export template timeout-rate 1 (config)# flow-export delay flow-create 60 (config)# logging flow-export syslogs disable (config)# access-list netflow-export extended permit ip any any (config)# class-map netflow-export-class (config-cmap)#match access-list
SLA violation in servicedesk plus
Hi All, I have this issue with SLA. One of the requests have been resolved in time but it keeps showing a response status flag of being delayed by 12 days and 22 hours - and growing. (as per picture) I need SDP to recognise that when a request has been resolved in time, the response status is not delayed. Any suggestions? Thanks.
Network Configuration Manager 12.2 service pack released!
We are glad to announce the release of Network Configuration Manager v12.2. It includes a great set of new features and enhancements that might be of interest to you. Major highlights: Export Flow: Exporting flows from your device to Netflow Analyzer or any flow processing tool involves a string of commands and tasks. With Export flow in Network Configuration Manager, perform the same task in 3 simple steps. Configlet Promote: Some configlets are more often used than the others. Keep these
How to registor domain accounts of Active Directory severs
Hello, I have six Active Directory servers (Windows 2012 R2) which are syncronizing windows domain accounts. I wonder how to registor domain accounts which are members of "Administrators" into PMP. When I registor all of six Active Directory severs as "WindowsDomain" and registor "Administrator" into each "WindowsDomain", are the all "Administrator" in each "WindowsDomain" resource syncronized their password if I set up changing password of "Administrator" after check-in ? I think it is not syncronized its
Hung at initializing modules: Manage Engine OP Manager 12
After installing the OP manager, it's hung on the screen where it says initializing modules.It's been 40 minutes now. Local host can't be reached.
Requester's - Service Request Approver
Hi I would like a report that contains all requesters and technicians who have "service request approver" enabled. Running postgres. thanks
Custom SLA Requirements
I am needing to run reports for Device/URL Availability, but I need to be able to do something like M-F 7a-7p & Sat 7a-2p for reporting. I had heard before about using downtime schedules, but I still need to be alerted during the downtime schedule if issues. Any ideas? Custom queries? API? Thank you!
Ipv6 in Netflow v11 ?
Hi, I was wondering on how to define an ipv6 Network inside an IP Group. No matter what i enter the entry keeps disappearing after saving it. Would I enter 64 in the netmask field if using a /64 network ? Do I have to enter the ipv6 adress in brackets ? Thank you
Disable android device screen timeout
I am deploying Samsung tablets for a truck tracking system and I am locking these tablets down and setting them to Kiosk mode. Is there a way to disable the lock screen timeout so the screen stays on all the time? These tablets are permanently mounted and constantly powered by hardwired vehicle power and the screen timeout is becoming an issue for the drivers. There is no need for the screen to timeout in this situation and should be on all the time. Thank you
work order ID to change ID
Is there a way to convert a Workorder ID to a Change ticket while keeping the existing WorkID number?
Resolution Template with Attachments
Is there a way to have a resolution template contain a list of attachments? I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that
New Hotfix 10.0.45
I got a newsletter stating the newest hotfix is verison 10.0.45. but when i go to download the latest hotfix I only see the download for build 10.0.30. where can I download this hotfix?
Only use TLS 1.2/Cipher Suite Settings
Our Security Team wants TLS 1.0 completely disabled in our environment, but it shows up on scans of Applications Manager. What procedure is recommended for forcing only TLS 1.2 connections with Applications Manager
Free License Technician
Dear All please i want to ask about SDP free edition ... how many Available Technician is it 100 or more ??
API - Criteria based search and View Requestor list (Requestors).
I am trying to pull a list of all tickets created since the last time I polled for tickets through the API. It seems like the only way to filter tickets is by passing a queue and this only allows a static date. Is there a way to be able to search for all tickets created after a passed in timestamp value? Eg all tickets where created datetime > ($VALUE) Is there a way to query for the Requestor List through the API? Thanks, -Dan
Did you know - How to configure your GSM modem?
ADSelfService Plus allows you to send notifications and verification codes via SMS. To send a SMS, you can use any one of the following methods: GSM mode Clickatell (built-in support) Custom SMS gateway Configuring GSM Modem Modem requirements: A slot to insert a GSM sim card. Support for 7bit (GSM default alphabet), 8bit and Unicode (UCS2) encoding. The modem must be connected to the serial communication port. Steps to configure ADSelfService Plus to use your own GSM modem: Login to
[KB] Create your own report
Exhaustive preconfigured reports that can be scheduled and exported, help you to keep track of Office 365 usage in your organization effortlessly. O365 Manager Plus allows you to create your own customized reports, to retrieve only the required data from the trove of information available. To create your own report, follow the below-mentioned steps. Filter the required data O365 Manager Plus allows to you to retrieve only the required data from a particular report using filters. For example,
File changed
Hi, There is feature to alert me anytime a file or application has changed? Warm regards, Ricardo
Bluetooth always on
Hi I'd like to know if there is any possibility to restrict the controls for bluetooth so that it's always on? I've managed to find how you disable BT entirely, but I want to keep it running all the time instead. Regards Daniel
Email convert into tickets in helpdesk
Dear Support, How can be possible if anyone sending email about the issue, then that email divert to Manage Enginee Helpdesk to open as an tickets. As of now your system currently working, we send email and you take into Service desk plus Help center. Please provide the solution how we can make this in our organization. Thank you. Regards, Afzal
OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established.
I have just discovered Opmanager has decided "OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established." last Friday. I have checked and its network remained perfectly fine (Its connected to an internal network on one nic and the internet via another port) and its Event Log shows no issues with network connectivity. How do I control how this is triggered and what device is it monitoring
AD Manager Plus - Office 365 Mailbox and User Deployment Scripts
Hi All, Sadly, ManageEngine still hasn't moved forward on the Office 365 user management and deployment within ADManager Plus. Creating basic ‘cloud’ based users with a mailbox, just about works.But as many enterprise users amongst us we have a more enhanced setup which isn’t supported by the current version of AD Manager Plus. At the moment our setup includes a directory sync solution syncing our on-premise AD towards Azure AD, ADFS for single sign-on and a Hybrid Exchange 2013 Server to administrate
Is it possible to make a call to REST API under acions
Hi, Is it possible to make a call to REST API under actions when any threshold condition meets? e.g. I want to create a ticket in my ticketing tool using REST api call. Thanks,
Docker monitor shows nothing in -DOCKER OVERALL STAT-
Hi All, Title tells it all actually; We added Docker monitors to Kubernetes orchestrated docker machines. Nothing shows in -DOCKER OVERALL STAT- and i am not seeing other data from running containers. See attachment. Name Value Docker ID xxx Name paas-slave-62 Docker Version 1.11.2 API Version 1.23 Kernel Version 3.10.0-327.36.3.el7.x86_64 Operating System CentOS Linux 7 (Core) Build Time 2016-06-01T21:23:11.279703501+00:00 Init Path - Docker Root Dir /var/lib/docker What are we doing wrong? Regards,
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