Automatically Read SMS Code - Android
Hi I've updated the Android App to version 1.1.9 to allow the SMS verification code to be automatically read by the ADSelfService Plus App. However the code still needs to be entered manually or pasted into the app to work. Is this not working as it should? Thanks
ADManager Session Timeout
Hello, Is there any way to increase the time for a session to log a technician out in ADManager? It seems like it is doing it more frequently after we upgraded to 6.5.4. We would like to increase it to 10-15 minutes. Environment: Server 2012 R2, ADManager 6.5.4 Thanks, Cyrus
Cannot hide Organization Chart and Employee Search
Produkt Version 5.3 Build no: 5323 Admin -> Customize -> Logon Settings -> General -> "Customize User Logon Page" I want to hide Organization Chart and Employee Search because this should not be available Prior to a Login.. When I click "hide" I get the notification that I should go to "Configuration tag --> Employee Search" which is not present when I search for it. Can someone help me?
User Account Disable/Delete Automation
Hello, I'm looking to set up some automation around how our service desk is disabling, and subsequently deleting Active directory accounts. I have the disable/delete policies setup in terms of what I want to happen for both. I'm now looking at the options under the deprovisioning automation that is built in. My question is, when our service desk gets a termination report from HR and then disables the account through AD Manager, how do I configure the automation policy such that it will follow the
ADSSP on non-member server
Can ADSSP be installed on a non-domain member server as long as the appropriate firewall ports are open from that server to the domain controllers?
Ports to allow GINA/Mac installation through a firewall
Hello, I recently setup ADSS+ on a workgroup server in our DMZ, and closed all but the necessary ports between it and our DCs. Before we locked it down, it was closed to the Internet and wide open inside, including the user VLANs. Since the lockdown to be only accessible to/from the DCs, I am not able to push the GINA/Mac installation to the user VLANs. What port(s) do I need to open between the ADSS+ server and the user VLANs to allow this (and the updates) to run? I suspect 445 TCP/UDP, but
Site page responses
Good morning. We are running ADDS build 5322 (this has been seen in previous builds as well). Two issues, really: 1. When a registered user logs into the site, the status just keeps spinning. If you hit F5 after about 10 seconds, the page will refresh and present the user with their "My Info" page (address, phone, etc.). So the site is taking the credential, but not posting back the page which should be coming up. This occurs both internally and externally, both using the same proxy for access.
Exchange 2010/2013/2016 shared mailbox Feature Request
Hi there, we are adding alot of shared mailboxes and there are 2 things, which I would like to set in AD Manager Plus while creating shared mailboxes: 1. Set the mailbox settings so that sent items will also appear in the shared mailbox Sent Items folder (this need to be set, when the shared mailbox is set for automapping) This is an example of a powershell script, which will set this configuration for Exchange 2013/2016: Set-Mailbox "shared mailbox" -MessageCopyForSentAsEnabled $true -MessageCopyForSendOnBehalfEnabled
ADSelfService with Load Balancer and https
We are trying to setup ADSelfService on AWS. ADSelfService installed on EC2 instance and we put AWS ELB (Classic) in front of the instance. This ELB is only used to serve https from user to adss. However on login page we get problem where captcha image url is using http instead of https so browser does not load this image and give warning of mixed content. Are there any settings that we have to do for this kind of setup so all URL from ADSelfService is https? Thank you in advance.
Two-Factor Authentication for Unlock Process?
Hi everyone, Is it possible to force two-factor authentication for the unlock process? We definitely need this feature, but I can only find two-factor authentication for the enrollment process.
Employee Search Issue
Hi, I'm having employee search issue on my ADSelfService Plus deployment. Currently when I tried to do a search, the result is not displayed on the screen. The search results show that there is 3 records found but the records is not displayed.
Error when sending replys
The below message just started coming up this morning when trying to reply to tickets. I checked the email account and everything seems fine, I re-entered my password and get the success message, nothing over the weekend has changed. I am using Office 365 and it's been working like a champ till now. Anyone have an idea why all of a sudden without warning it would stop working?
Approval Option while creation of request by end user
Dear Support Team, Thanks a lot for previous support. Actually my manager is now looking something like If end user opening the request could it possible that user can have a approval tab or option on screen so that ticket directly goes to approval not to technician or admin? Once the request approved only than it goes to technician. As currently after the ticket is created sent for approval option is available to technician/Admin. I hope i am able to describe the issue. Looking forward to hear from
Add Job Title to Requesters Details in a Request Ticket
hello, Do you have the ability to add Job Title to the Requester Details fields?
jssecacerts for Exchange and other ME Products
We currently have a jssecacerts setup for Exchange for mail fetching and responses. We are also trying to integrate ADManager, and the steps to add that certificate are the same as the Exchange setup it seems. Will this interfere with the Exchange configuration that is currently configured in anyway if we proceed with these steps to generate a certificate for ADManager/SDP Integration? Download the .zip file from the link given below and extract it to "ManageEngine\ServiceDesk": For Linux: https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1af3b3o2010mg10kbj961mdt18sq1/lincertgeneration.zip
User/Technician record - bulk updates
Hi Is there anyway to do a bulk update of technician records via CSV import?
Deleting Requests
I'm about done configuring and testing ServiceDesk Plus. Now before I go live I want to clear the test tickets out and reset so the production incidents will begin at 1. I can delete the tickets, but the ticket number remains where left off. How do I reset the counter to 1?
Product selection error (Purchase)
We are experiencing an issue when selecting items from the Purchase dropdown menu. It's happening on both our TEST (v9235) and PROD (v9217) instances with two separate databases. When a new PO is created and the vendor and product type are selected, the user is unable to select/view items from the product list. Two different scenarios occur: - the Product list will not be filtered by Product Type and the user is able to view all items from the vendor. This is not ideal since some vendors have hundreds
File Intergirty Monitoring is not getting reported
Hi, In the server audit I am trying to get the output for File Modified or File Deleted whereas I am not getting the proper report even though I enabled the settings as per the below links, https://www.manageengine.com/products/active-directory-audit/help/getting-started/sacls-to-audit-fim.html https://www.manageengine.com/products/active-directory-audit/help/getting-started/configuring-fim-audit-policy.html https://www.manageengine.com/products/active-directory-audit/help/getting-started/file-integrity-monitoring.html
Pastel modern theme welcome but needs more contrast
Pastel modern theme welcome but needs more contrast The colors are very washed out and it's not as easy to navigate as the previous version. It needs richer colors and more contrast for the container lines and graph bars could be bigger.
Flash updates
Flash 24.0.0.194 was released on 1/10/2017 but a significant portion of my systems are still on the 186 release. Desktop Central is not showing any missing patches for Flash Player. I'm assuming the systems that are on 194 were self-patched by the Adobe updater process. Does Desktop Central no longer provide automatic patching for Flash player?
Desktop Central supports new Mozilla Firefox patch
Hello everyone, Firefox has released a fix for 0 day vulnerability which allowed attackers to execute code on Windows workstations. We are happy to announce that we support the released patch! Our customers can deploy the patch immediately to the systems using Mozilla Firefox and stay secure from this vulnerability. Stay Secure! Happy patching. Regards, Jangveer Singh Desktop and Mobile Device Management Solutions Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590
Eventlog does not collect windows event on some machine
Hi, just started to try out eventlog analyzer. added 4 windows machines. 2 out of 2 success to fetch all the logs while another 2 does not push anything. i did install agent on top of one of the failure machine to see whether it can solve the issue but it does not work too. please advise the necessary to troubleshoot this issue. regards
Unable to Delete Attachments
Hello Friends! Okay, so I'm in the process of deleting file attachments that have been sent from users and I've noticed that I can delete everything except those attachments that end with .doc. Is this intended behavior or is it possibly a permissions issue? Let me know what you think might be happening! Thank you, Ryan
Mcafee agent silent swithes
Hi guyz, Can someone help me with getting the silent switches of Mcafee agent 5.0.4.283 Thank you
Set same SLA on Service Requests and Incidents
Our organization specifies the same SLA for incidents and service requests. I've just realized that ServiceDesk Plus does not enforce this and expects each service to have a different SLA specified in workflow. This does not work in our organization. I have tried using both Business Rules and Field and Form Rules to set the appropriate "Response DueBy" field for each priority but it does not seem to be exposed in either case. I'm hoping that the field just isn't listed in the field list of Field
Analytics on use of the support site
Hello, Is it possible to get any analytics on the use of the support site? For exampple, is it possible to use Google Analytics tracking codes in the site, to monitor the use? Kind regards, Patrick Adriaansen
Dashboard not showing SLA violations
I just noticed that we have 2 tickets in queue that have violated their response time SLA but the SLA widgets on the dashboard do not show any SLA violations. Do these widgets only show Resolution SLA violations? If so this is an EXTREME problem for our organization. Our formal SLA's do not define resolution times, only response times, since some things make take months before they are truly resolved. I have put resolution times into ServiceDesk Plus, but only because the software does not provide
SDP Agent Service Stopped
Hello, We have noticed that a large number of our SDP agents have stopped reporting, after investigating we found that the ManageEngine AssetExplorer Agent service is stopped - Is there any known reason why agents would turn off unprompted? It appears to be effecting more and more workstations/servers as time goes on. Thank you, James
Business View's for URL's
Hi, We have Opmanager 12200 with Application Manager installed. We currently monitoring the availability of lots of URL's for internal services, along with also having individual servers monitored. I.e 1 web application used is on webapp1.domain.internal:8080 but this is a load balanced URL and consists of 3 servers, we also monitor server1.domain.local:8080, server2.domain.local:8080, server3.domain.local:8080 Another web application used is on webapp2.domain.internal:8080 but this is a load balanced
Attach a document to Incident Template
Hi, Is it possible to attach a document to a request template ? Thanks and regards, Gerardo Cortés
ServiceDesk Plus Free Edition... Users that becomes Technicians not working...
Hi.. I install the free edition and import and integrate authentication with AD, so some requester was become Technicians and after that I check that technicians and they are always with the requester interface not as Technician.. Even if I add the technician account to the SDAdmin no effect when the technician login again.. Thanks!
User creation template - wrong SMTP address
Hi I have a User template where the Email are set based on initials@garrets.com When looking af Exchange pane I have a E-mail alias named Initials The user gets created correctly but when I look in Exchange the user are created with another SMTP address: Under Exchange settings E-mail alias in the template I cannot choose anything, so that I get the garrets.com domain instead. As you see SIP address is added correctly. How can I fix this? Thanks Torsten
Popular Solutions
Good day! How can we increase the number of displayed popular solutions on the Selfservice portal home page? Now displays only 5.
Reindex.bat not working in SDP 9.2 build 9234
I am running SDP 9.2 build 9234 with an MSSQL database and whenever I run the c:/manageengine/servicedesk/bin>reindexdata.bat AllModule I loose all search results in SDP. Whenever I search for a term that used to work prior to the reindex no results come up, I have to restore the app sever snapshot for the results to work again. Has anyone else experience this issue?
What's new?
Hey guys, SDPOndemand apparently updated. What's new? Regards, Sven
Navigate search views
It is very hard view the details of the request in a search. When using the search function, its not possible to navigate the incidents. If the details for one of the incidents is opened for review, it is not possible to browse to the following or previous incidents in that search. Exiting the request detail, will return to the Previous view but will loose the search details. We need some functionality to address this.
Generate assets from CI´s
Hi Is it possible to create assets from a CI data base?, I mean there are many CI that are not as assets and I need to use them as assests to declare them in incident tickets.
Improvement for Business views in v12?
So we have found another issue/quirk in Business Views that may need addressing in the next version. In v11600 you could position the label for a device or shortcut in 8 places around the icon Shortcut options and the result Now in v12xxx do don't get that option. and the result This isn't too bad apart from any shortcuts on the bottom the edge of a map as the label can't be seen. But when on a business view any links cross though rendering the label difficult to read as they are all placed
report on everything monitored
my boss asked me for a report from app manager on everything that is monitored . is there a pre defined report that will list everyting? eg database fred linux box 1 disk space, cpu windows box 1 disk space etc etc etc etc
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