'Search Requests' should ideally search thru all scenarios, not the tab it's on at the time
Just checking, since 8014 release, when searching for a ticket via the 'Search Requests' box it will only search thru the tab its is open in, for example if set on "Open & On Hold" it'll only search within there, not thru all the types of results i.e. Completed Requests, On Hold etc. etc. I'm sure it did this before........or am I wrong.....? As I said, just checking.... Regardless, it should ideally search thru all scenarios (in my opinion..) Cheers! Craig
Ability to view Advanced Analytics Dashboard under SD Plus Dashboard screen
The SD Plus Dashboard interface is poor and doesn't give much information. Advanced Analytics Dashboard is a lot more modern, easier to look at and understand. It would be great if an option was available to see Analytics Plus Dashboard under SD Plus dashboard screen
Can't export certain (any?) search results to PDF
I have an odd/new issue since moving to 10.0.28 (first noticed in this version). If I simply go in to Inventory for example, then click Hardware, I can hit the export button, choose PDF, then a save-as window appears as expected. However, if I search for something such as the prefix all of our computers start with, DC returns the results, but the export > PDF button no longer works. Has anyone experienced this? I cannot use the in-browser print as it doesn't format properly, and most of the
2 PO issues
Search function in Purchase Order is not working I have used the browser find to highlight PO. Google chrome margin resizing of a purchase order not as flexible, it forces a two page print and there is only a need for one page can we have these order's resized to fit on one a4 by default. It works OK in Mozilla.
Migrating Conversation from old helpdesk Tool to New Helpdesk Tool
Hi i am trying to migrate Requests from Service Desk Plus MSP to Service Desk Plus all the requests had imported. New filed created and Names Old request ID do we have any option available to import Conversations and attachments. Thanks Anoop PS Mob - 9995822232
Availability Statistics
Would you like to know how to import the availability report of a certain device to PDF? In the current version this option is not appearing. As you can see in the image below does not appear the option to import, version 11.6 was possible.
Modify Single Group update bug ??
Cant find recently created groups in the modify single Group list. when i do a "Search AD objects" in the upper right corner then de groups are listed. even tried the refresh option in the header this not resolves the missing items. Update domain details is also not the solution. what can be wrong ?? how to reset the list ?? or force a update ??
Analytics Training Class
I was wondering if there was a training class on using the Analytic's software? Something to help better understand where the information is being pulled from and how to best manipulate the data displayed. Any information would be greatly appreciated. Colby
Script Master - 8: How to automatically assign users to different roles in a change request.
Change managers often decide who plays different roles in implementing the change effectively in an IT infrastructure. For a frequently carried out change request, the team involved may be the same. This can be based on the services affected or the change type. As a result, the change manager has to repeatedly assign the same set of technicians for a frequently occurring RFC. This Script Master post will help you do away with repetitive technician assignments and automate the process of adding users
Missing reports
Hi i have been creating a lot of reports and a number of them have gone missing. Also one had been changed to something totally different Only myself has been creating reports Thanks
Require a Technician before request resolution / closure
Is there a setting available to enforce a technician to be assigned before marking a request as resolved or closed? We often have requests get marked as resolved or closed without a technician being assigned. This creates numerous problems and requires looking at history to see who marked it as resolved/closed. Thank you, Erick
Hotfix 8015 released
Dear Customers, We have released our hotfix 8015 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8015 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
Password Reset feature not working for domain accounts
I can share and allow local accounts and the password reset feature under the Access Control settings works fine, but when I share a domain account, the password reset feature fails every time.
Migrate all data opmanager v11600 to v12
Hi all, Anyone can help me Migrate all data opmanager v11600 to v12. Thanks
pgsql connection string
What are the connection strings to use pgadmin on the pgsql version of SDP?
ServiceDesk Plus MSP - version 9.2- Build - 9203 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9203 Please refer the Migration path table available here and upgrade to our latest build 9203. What's new in ServiceDesk Plus - MSP 9203 ? Enhancements SDPMSP-2405/6671 : Account name is added in Request list view column chooser. SDPMSP-10234 : Account and Requester REST API enhancements: Ability to Add / Edit / Update an Account using REST API. Ability to Add / Edit / Update Requester using REST API. SDPMSP-10243: SLA breached
Same Origin Method Execution (SOME)
Dear All, Few days back, i used acunetix to perform a scan on password manager pro. There is a High risk issue regarding SOME attack.I would like to know if anybody encountered this. Many thanks.
opmanger 12.2 can't start
please help provide step to solve this problem, thanks 一月 18, 2017 2:54:53 下午 com.adventnet.persistence.ConfigurationParser$1 resolveEntity 資訊: C:\ManageEngine\OpManager\bin\null\conf\customer-config.xml doesnt exists, hence it is skipped ----------------------------------------- Port Availability Module ----------------------------------------- 80 Yes Client 13306 Yes postgres 22 Yes SSHD 69
Canned responses
Hi thanks for moving the canned respons to reply / Forward window. Is it possible to set it up to be able to select if the canned response should add the response in addition to the body of the mail, or replace content as it does now. Regards Paul
Synchronization has failed
We keep getting a sync error (shown below) on our Analytics Plus. We have looked in the logs in the directory that it says but there is nothing in them. Please help.
Making support groups inactive
HI, Have you finally solved the request to make support groups inactive, or delete/merge existing supporting groups? It has been a feature requested by many. Regards,
Schedule a reboot of the Desktop Central Server
Hello, i need the schedule a reboot of our Desktop Desktop central Server (which is also our Service-Desk server). It's a 2012R2 server and i think i'm going to simply make a restart.bat with the command 'shutdown -r -f -t 000'... But,before intitiating the reboot of the windows, i know that the Desktop-Central Server must be properly shutdown to avoid any Database corruption. I see some bat script in the bin directory of Desktop Central like: 'stopDesktopCentral.bat' or 'stopDB.bat' or 'shutdown.bat'.
Opmanager v12 - Netflow license
Hello, I am just installed a free edition of Opmanger v12 in my company and I am just going to implement in few days, so will need to discuss regarding license part later. For, free edition of Opmanager, it supports upto 2 devices of NETFLOW AND 2 devices for NCM. My question is I am not able to configure netflow analayzer even after installing the APM Plugin. Also the plugin comes with free edition or not. Regards, Sanjay Barmeda
Url monitor abc.xyz is down, Reason : Host Unavailable
Hi all, I have a problem with this URL monitor. My build number is 11600 .Anyone can help me to resolve this issue. Any help would be appricited.
Requester logo replacing our own in our replies
Hi there, We're having issues with SC+ replacing our logo with the requesters logo when we reply to their requests, 5 isolated incidents noticed. Is this a known issue? Regards Rickard
Notifying requesters when a ticket has changed group.
Hi, I have a feeling this may be a configuration issue, but we wanted to send a notification to the requester when the group has changed on a ticket. The scenario is we have 3 groups of desktop, infrastructure and Software support. We would like to notify the requester that it has been moved to a new group to be investigated even if it is not assigned to a technician. I can't see a way of creating a custom notification rule on the configuration wizard. I perhaps wondered if instead of using
Change Request Approval email
Can an email be configured to be sent to the Change Owner (to Approve for Production) once Recommendations have been approved? The status sits at Approval Pending until the CO logs into the system to approve.
Duplicated "Resolved" Ticket are not Being Closed Automatically
Recently we found hundreds of requests that are resolved but not closed automatically. We had set a rule to auto close resolved requests within 10 days. After going through in details, we found that these tickets are copy/duplicated tickets. The copy is done from a resolved requests, and the user/technicians didn't trigger the change of ticket status, therefore the tickets are not triggering the auto close rule. To prevent this from happening again, is there a way where we can disable the "Duplicate
Need to base Field and Form rules on requestor values
Is there any way to trigger Field and Form rules based on requestor field values? Here is my situation: We have a large number of users without a dedicated phone number of their own. I need a way to require a contact number when we put in a request from them. I have created an additional field to store this and added it to every incident and request template. I was hoping to use field and form rules to say: When Requestor's phone number is blank mandate that this field be filled in, but it doesn't
Sample CSV file to import IT Assets
Hello, I am looking for a CSV template so that I can bulk import IT assets . Thanks, Jobin
Can the 'responded' date be changed by inbound email?
We have a small core support team. and an exentended team of other consultants who process specific issues. Most of the extended team only use email to interact with the SupportCenter Plus system, and with the customer. We're wondering if the source email address belongs to someone who is a support Rep in the system . .if that email could trigger an update to the 'responded' date and time stamp. Our SLA's look terrible because the inbound emails don't cause the ticket to be marked as responded
Project and reqeust task auto-scheduling
An auto-schedule feature in ServiceDesk Plus would help with the scheduling of projects, especially in large ones with hundreds of tasks. If a parent project is delayed, the child task and any that are effected by the delay should be re-scheduled automatically. Currently you must schedule each task in a project or request independently, which makes large projects very difficult to manage.
Cisco device can't show OS version
hi Guy, OpManager v12, using SNMP v2c in Cisco, after adding a Cisco switch, then at OpManager v12 Inventory / Cisco device, it can't show OS version like below. And system location and contact person also "Not available". Regards Thanks...KEN
Notification Bell
Good morning, After update server from 9209 to 9223, the notification bell doesn't work. When a technician receive a ticket or when a requester reply to a request, the notification bell Doesn't work. ( if I click on bell inside there are notification, but near the bell there aren't number of notification like before update. I Try to made a new server with only 9223 version, the same issue. I hope it's clear my issue. BR
Google chrome browser
When I launch Service Desk using Google Chrome, I lose a majority of the tabs.
Multiple Issues in software assets
I have been having multiple issues in the software portion of SDP. - cannot delete software - software returns even though there are no installs of it in our organization any longer - cannot delete software suites that are empty I keep getting error messages that state it failed : 1. software licenses received from PO 2. software having licensed installation 3. software is member of suite Anyone had similar issues? any fixes? Thanks!
Incoming Email Handling
Hi all, I am having issues with how SDP handled incoming emails and I can't find anything in the admin settings of where I can change this. All tickets are coming in as Urgent and not a standard SLA of 5 working days etc. Please could someone advise me how and where I can change this please. Many Thank Ali
Custom SLA (or trigger)
Looking for assistance in building out some new rules for tickets created in our environment. Currently we only receive tickets in via email. 1. I was hoping to create a rule or SLA that would generate an alert (email) within 2 hours if the ticket had not been assigned to a technician and a top level category assigned. We currently have subcategories and it seems to me you can't leave that blank if you select a top level category for a new ticket. 2. Once it's categorized create SLA's that generate
Bar Code Scan for Assets
Hi When my colleague purchased Desktop Central last year, he was informed that bar code scanning of assets would be an imminent feature following a patch update. To date, we have not found this to be the case. Can you please advise? See below screenshot for version currently in use. Thanks. P.S. I'm aware that bar code scanning is a feature of ServiceDesk Plus but we are not using or considering implementing this software at present.
PO emails
I'm not receiving a copy of ordered PO's even though I am CC'ing myself. Any ideas?
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