Shutdown COM Component on Web-site failure in Application Manager
I have a web-site that I monitor with Application Manager. The web-site periodically has a COM component that hangs causing the web-site to not respond. While I triage the issue, I would like the health alert for the web-site to be able to shutdown the com component on the windows server that is hosting the site. I can't find a way to remotely shutdown the com component. I have a script to do it, but I can't seem to find a way to have the health alert run the remote script?
Attachment Rule
Hi, Is there any script or rule that can be applied that prevents a request being raised that does not contain an attachment ? We have some ITSR's that we have but quite a few require a template to be attached and it would be good if we could prevent these being raised unless they actually attach something. Any ideas ? A
Hyper-V Orphaned VM's after Dynamic Optimisation
Good afternoon I have successfully discovered our 4 node cluster and all VM's attached to these however i have come across an issue where the VM's will become orphaned if they move Host. We use Dynamic Optimization and the VM's will automatically move Hosts if the current host becomes overloaded. I am unable to find a way to manually or automatically update the hosts/VM's to show the new host, instead they become orphaned. I found a post stating that you had a patch for version 11200 but
Query report summary Type - Resolved Time
How come Resolved Time doesn't show up in Summary Type? Actually, my goal is to find out the average resolved time (time elapsed from open status to RESOLVED). can anyone help? thanks
How to use probes
I've created a probe for my corporate network and it says it's running. I've added domain and network info as well. However I can't seem to scan any assets. Do I need to install an agent on a client computer? When I look at scan status I see failed but I can't find any additional information to tell me why it's failing. I need more detailed help in understanding how probes and scanning my network work. Thanks'
RSA Integration on Windoes Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
Report File (.XLS) Corrupted
Hi, Why i cannot open report .xls file after i download it, and it said "excel found unreadable content....". Before it was okay. I attach the report file. Thank you.
Exchange Reporter Plus Service Pack 7.3 Released
Hello Everybody, We are glad to announce the release of Service pack with the much awaited features and enhancements. Find the new features and enhancements below. New Features: Folder Permissions: This is a new report under the “Custom Reports” category that shows the access rights on mail folders such as calendar, inbox, sent items, etc. for each mailbox. Inactive Mailboxes (by last received mail): Mailbox account status reports provide the details of inactive mailboxes and sorts them based on
SDP MSP - Problem to export reports to XLS
Hi, We have a problem to export reports to Excel. Always that I need to export a report that time range is more than four or more months, the reports was created with differents values. For example, I generated a report that time range is 01/01/2016 to 21/12/2016, and result is "2305" requests: When I'll export to XLS, this values appars wrong: As you can see, results are different to the same reports. I attached the support file and three example reports to analise results: File Download Link
Email Notification does not contain SQL Instance
When I get an email notification for a SQL Alarm it does not tell which SQL instance. I have one server that has four instances and the alarms are set differently on each instance.
Engineer queue bar for daliy incident number
i need assistance bar for number of ticket assign for engineer per day work as counter to distribute the ticket fairly
Script Master - 1: ServiceDesk Plus & Slack integration.
Hey Guys, Who would say a NO for a script that makes your IT job easy and fast? Thats why, we are launching "ServiceDesk Plus Script Master", a weekly activity that envelopes a use case gathered from some of you, the script to achieve that requirement and its execution steps along with the video. Don't forget to visit PitStop every wednesday for the Script Master's post and make your IT life a bliss. Today, let's see how to integrate Slack with ServiceDesk Plus. For the uninitiated, Slack is a cloud-based
Fail to delete default widgets is "Enterprise Dashboard" in OPM12
We fail to delete the widgets in "Enterprise Dashboard" in OPM12, and also delete the custom dashboard.
Custom Trigger not working consistently
I have a custom trigger for performing some automation around high priority tickets. The rule always triggers when a the ticket is created; but only sometimes triggers sometimes when the ticket is edited and set to resolve. Is there any explanation for this behavior? The rule is set to trigger on Create and Edit status "is" "Open", "Acknolwedged" , "Resolved"
CC Field when Replying to Request
Good Afternoon! When someone e-mails the Helpdesk it creates the ticket but the e-mail it comes from is a distribution group. When we go to respond to the ticket it will have the user in which the original e-mail was created in the To field but in the CC field it has the distribution group in which we don't want to respond to everyone. Is there a way to remove the information in the CC field so we don't have to remove it manually every time? Thank You! William
Disable Solution proposal for technicians?
We upgraded to SD Plus build 9241. All technicians now see the Solution proposal tab when they try to fill in resolution text as first tab. Is there a way to change this behavior and either disable showing the solution tab or keeping the Resolution tab opened as first ? Regards, Jan
Build within report
I have a requirement to export a csv report with the following fields Computer Name Service Tag IP Address Operating System Service Pack Build Last Boot Time Last Scan Time Shipping Date Warranty Expiry Date Agent Version Last Successful Scan Within reports I have the option to select all but Build. I know this is recorded as within Inventory I have dc.common.BUILD_NO but it's not an option within custom reports. any ideas. Also is it possible to add to this report 'Agent Status'? Stephen Fowles
Sites and Departments
I don't fully understand the relationship between sites and departments. When I add an asset I can either a department or a site but not both. Can I add a department to a site or a site to a department?
support group problem
hi i have a problem, admin>support group there is no groups for example "Kakheti" but it is show in request , please see pictures, best regards, nodar vardiashvili
administrative user actions
I can't export administrative user actions to excel but I can export other reports, what should I do?
Contract: Maintenance cost
The amount entered in Contracts Maintenance costs is supposed to be monthly cost, annual cost or cost for the period ? Antoine
Incident - Additional Field
How do I get the software to "remember" what was typed into a "Incident - Additional Field"? Single-Line and Multi-line? If I open an incident and start typing in a single-line or multi-line why does it not remember any historic info I have entered?
run the Application
Dear Support, I am having issue while running the Analytics PFA
Contest: Predict what might complicate your IT this year.
New year brings new set of challenges. Take some time to think on what can complicate your IT this 2017, and prepare yourself to combat them. What are the top IT challenges you think can come your way, pick the top five and get a free t-shirt*. Contest open till February 3, 2017. *T-shirts will be given to first 100 registrations.
How to create custom query report from the 16th to the 15th of the month.
I need to create a scheduled report that runs every month on the 16th and must start from the 16th to the 15th of the previous month. My current query is: SELECT wo.WORKORDERID AS "Request ID", wof.UDF_CHAR12 AS "Visitor Name", wof.UDF_CHAR11 AS "ID Number", wof.UDF_CHAR13 AS "Visitor Surname", wof.UDF_CHAR1 AS "From Company", longtodate(wof.UDF_DATE1) AS "Effective From", longtodate(wof.UDF_DATE2) AS "Effective To", std.STATUSNAME AS "Request Status", longtodate(wof.UDF_DATE3) AS "Card Issued Date/Time",
How do I create separate date and time columns in my report?
I need to create separate columns for the date and time of the "Effective From" and "Effective To" fields. Currently they are produced in one column. SELECT wo.WORKORDERID AS "Request ID", wof.UDF_CHAR12 AS "Visitor Name", wof.UDF_CHAR11 AS "ID Number", wof.UDF_CHAR13 AS "Visitor Surname", wof.UDF_CHAR1 AS "From Company", longtodate(wof.UDF_DATE1) AS "Effective From", longtodate(wof.UDF_DATE2) AS "Effective To", std.STATUSNAME AS "Request Status", longtodate(wof.UDF_DATE3) AS "Card Issued Date/Time",
How To add Server In Manage Engine
Hi I am beginner in Manage Engine, I want to know how to add server for monitoring purpose.
Cannot connect to SQL Server from FREE SQL Health Monitor
Hi, I have installed Free SQL Health monitor but I'm not able to connect to any of the servers. I have full access but I'm getting errors within the Health monitor tool while connecting to the sql servers. I tried without instance name and provided machine/server, Database, user id and password but getting error "RPC Server is unavailable". If I try using the IP address then I get access denied. Thanks.
rpc server not available
my pc keeps telling me my rpc server is not available
Error Code: -2147024891
Good day, Need some advise, I tried to add a server but an error code appeared Error Code: -2147024891 Thanks & God Bless, Ryan
Window Health Monitor reporting
The tool seems ok for giving CPU, memory and disk usage. The problem is the reporting, from what I can see it only allow for one machine at a time to give a PDF report. What if we wanted to generate a report for up to 20 servers and or workstations and also automate that? Can any let me know if it can do that? If not is there anything that Manage Engine has to do reporting like that?
Feature Request: Ad-Hoc Merge requesters
SDP Team, We need the ability to merge requesters on the fly without having to build a test environment and bring down the application. I see this feature has been requested several times. I just upgraded to 9.2.9240. Is this available? If not, can we please get this on the road map? Thanks, Adam
Any way to add or script importing a user from the request screen?
Often, we get new users added to the SDP database inbetween scheduled AD imports. Is there a way we can trigger the AD import function to import or re-import a requester from the request screen: 1) It would allow our non-admin SDP techs to perform this function. 2) It would allow us to avoid having to exit the request go into Admin>Requesters>AD Import>Manual Import and running the pull. Thanks, Adam
Incident Form - Accessing the Requester Department field value
From within the Incident Form, is there any way to get access to the Requester's Department field using $CS.getValue("????"). For example, to get the selected "Site" you would use $CS.getValue("SITE"). How do we reference the "Department" field in this way? Many thanks.
Automatically log a request for an expiring contract?
Hi there, We don't currently use the incoming mail fetching option so is there another way that a request could be logged automatically when any contract expiry notification is triggered? Any ideas? Thanks.
Import from Active Directory stopped working
Hey All, We have Import Requesters from Active Directory scheduled for 1 daily. Up until now, it has been working perfectly, however all of the sudden it has stopped working. I have checked all the information, and it is correct. I was also able to perform an "Import Now" and it worked, however that was a week ago, and I just now found out it is not working again. Is there a log where I can see what is happening, or why this isn't working? Any help out there would be great! Thanks! Jeff Day
Approval Workflow Issue or Intended Functionality?
9.2 Build 9238 MSSQL We have a number of templates that have an approval workflow. This morning it was brought to my attention that after a ticket has been approved a technician edited a resource field on that template with some missing information. This edit activity caused the approvals to all be resent. I don't recall seeing this behavior before nor do I see it described in the user/admin guide; however I could see where this could be intended functionality--however if it is I would need to understand
Internal Server Error - Survey Link
HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.regex.Pattern.<init>(Unknown Source)
java.util.regex.Pattern.compile(Unknown Source)
java.util.regex.Pattern.matches(Unknown Source)
java.lang.String.matches(Unknown Source)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:202)
note The full stack trace of the root
Reindex Database
Dears , what reindex Database do ? is this make better performance ? & another question .Archiving the closed Request also Make Better Performance ? Thank You
Service Desk Plus not fetching emails
Hi, I have Service desk Plus MSP ver. 8.2 build 8211 and I was using email fetching features to receive requests by mail to open a request automatically... it was working fine with no issues, but suddenly it stops fetching emails without doing any changes from our side. Can somebody help me to troubleshoot the issue, please? Thanks.
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