When someone e-mails the Helpdesk it creates the ticket but the e-mail it comes from is a distribution group.

When we go to respond to the ticket it will have the user in which the original e-mail was created in the To field but in the CC field it has the distribution group in which we don't want to respond to everyone.

Is there a way to remove the information in the CC field so we don't have to remove it manually every time?

Thank You!

William