Consider "Acknowledge requester by e-mail" as First Response
Hi,
I'm running version 9.2 (build 9228) and have enabled the option "Acknowledge requester by e-mail when a new request is received"
This sends out an email to the user which indicates the ticket has been created. Is it possible to set the sent time of this "Acknowledge requester by e-mail when a new request is created"-message as the time for "Responded date" in the ticket?
Many thanks
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