Hi guys,
I ran into the following issue:
When changing the request template of an existing default request to one of our custom templates, I receive the following error:
"FAILURE: Exception occured while performing the operation."
When searching through the log I can see the following issue:
[13:06:11:798]|[01-30-2017]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[70]|: update of workorder 39903failed. Exception while updating Workorder. Unknown column GUDF_CHAR9 in the table WorkOrder_Fields|
[13:06:11:798]|[01-30-2017]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[70]|: FAILURE :Exception occurred while performing the operation.|
I've checked the database and see that there is no such column in the WorkOrder_Fields table.
Any idea why I'm getting this error and how I can resolve it?
Thanks!