How can I disable file attachments?

Message	Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com
Error Message	java.io.FileNotFoundException: /etc/ManageEngine/ServiceDesk9103/ServiceDesk/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/Request/Feb2016/495/Norton Internet Security Ata��are ��tears��1.txt (No such file or directory) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2179) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2175) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:617) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:111) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:97) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
Trouble shooting tips	Please contact your DBA to update the following sql query update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule') This sql query will stop your backup scheduling