Critical Alerts for Router/ISP Down or Unreachable
I'm looking for the best way to configure monitoring alerts ONLY for when the router/switch/ISP/Power is down/unreachable. I'm in the process of setting up thresholds, templates, and alerts but had to disable temporarily as were getting many email alerts. Ill eventually re-enable alerts for CPU, Mem, buffer, tempatyre, packet loss etc.... We have over 30+ branch offices and our primary way we would like to monitor is by getting a CRITICAL ALERT/email notification if the router uplink is unreachable.
Changes to the Requests Grid - Why?
I just updated our version of the application to 8014 and I am shocked at a few changes that were made to the requests grid. I was a few versions behind, so maybe these changes didn't happen with the latest update, but why were these changes made? 1. The go to request by ID was removed: Why was this removed? This was a very useful feature when looking up a ticket, especially when a user calls up on the phone referencing a specific ticket number. We could easily pop the ticket number in
prohibit applictaions
hello I am new in desktop central manage engine. I need to prohibit some applications that not applicable in my company, what should I do?? I go application control>block executable but it is just reporting and I can not configure it such as add new applications or delete applications or etc. my central engine is 10 version. would u please help me? do u have any document about the configuration?
Database Patch Management
Hi all, i would like to know if it possible to populate a database repository, doing a manual download of the patches I need away from the platform. The reason why it's about a particular customer who has an extremely slow data connection, I have to filter and lock automatic updates because there is no sufficient bandwith for the whole lan network. At my office I tried to download all the patches I needed, depending on kb code showed as "to be downloaded" and put into the repository path to the customer's.
Text Field Validation script
Hello, I have a use case where the customer needs to provide the MAC address of their device. I would like to be able to stop form submission if the user does not submit their MAC address according to the following format: xx-xx-xx-xx-xx-xx Is there any way to achieve this?
Help with query
Can someone please help convert this query from Firebird to Postgres? I have a Cisco 3750G switch-stack which is not showing all ports in SPM, and this query fixed it (prior to migrating to Postgres). update "SPMInputConfig" set "SNMP_SCAN_TYPE"=3 where SWITCHNAME='s-agd-n200j-1'
Creating requests with requester details using REST API (json).
I'm struggling to pass requester details like contact number and email. The API accepts the parameters (no errors) but they do not get associated with the requester record... data={ "operation": { "details": { "account": "Sample Account", "description": "Description of the request.", "requesteremail": "customer@email.com", "requester": "Joe Customer", "site": "Sample Site", "title": "Title of the request."
Prohibited Software still showing in inventory. HELP
Hello. There is a piece of prohibited software that is still showing on two different machines. This software is the "Ask Toolbar Updater". I have removed all files and registry keys that I can find but Manage Engine is still finding it somewhere. Is there anyway that I can see where Manage Engine is picking it up at? Thank you!
E-mail Command: Date/Time field
Good day Can you please give the date/time format when using the e-mail command. I’m want to auto fill the field Created Date and a custom field UDF_DATE1, which is a Date/Timefield configured in the Additional Fields section. Thank you for the feedback. Greetings Jimmy
Sorry an error has occurred - Custom Report (CMDB)
If we run a customer report against CMDB module, it runs fine. However, if we filter by Desktop or Laptop, we get the large warning triangle and "Sorry an error has occurred" message. If I try and edit the report, I get the following errors in a pop up window: java.lang.NumberFormatException: For input string: "null" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Long.parseLong(Long.java:441) at java.lang.Long.(Long.java:702) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.editReport(ReportRequestHandler.java:334)
SD+ migration
I want to migrate my servicedesk to a new server From: ServerA Windows server 2008 32 To: ServerB Windows 2012 R2 64 I have upgraded SD+ on ServerA with the latest SD+ versions and installed the latest version of SD+ on the ServerB both running 9.3 Build 9300 What process do I need to follow to migrate the SD+ from ServerA to ServerB. It is running the database on an external SQL database. The ServerA is running a 32 bit version of SD+ but the new ServerB needs to run on the 64bit version Is there
LogJam, RC4 and Forward Secrecy
When I run a security test on my ADSelfService Plus website using https://www.ssllabs.com/ssltest, I get the following errors: This server supports insecure Diffie-Hellman (DH) key exchange parameters (Logjam). Grade set to F. This server uses RC4 with modern protocols. Grade capped to C. The server does not support Forward Secrecy with the reference browsers. I can always correct these if I'm running IIS or Apache. However, I can't find the SSL configuration pages anywhere in the ManageEngine install
Q about upgrade from 9.2.0 to 10.0.30?
Hi, i just read about new version desktop central my version 9.2.0 billed 92 but my question can I go directly to last version or not? Thank you
Can I monitor Server Events Errors using OpsManager
Hi All, We would like to Add a monitor for Error Events of Windows Server from Ops Manager, Please Suggest. Thanks
Add process monitor to several servers
Trying to find a way of monitoring a process on several servers - the quick config doesn't include processes. V11 Thanks Andy
Report. Manual change dueby date.
Hi!!! Is it possible to create a report about manually shifted time of resolving of a request? Freelance
Desktop Management Software - Free for 25 Computers
Hi, If you are looking for a complete Desktop Management software, try ManageEngine Desktop Central. With Desktop Central, you can: Automate patch management for Microsoft and 3rd party applications Deploy Software to computers remotely Manage Software Licenses and get usage statistics Prohibit and remove unauthorized software usage Take control of remote computers Manage mobile devices running iOS, Android and Windows and much more. The fully functional Free Edition can manage upto 25 computers
XenApp Monitors No Data
Hi, We have added some XenApp monitors for our Xenapp 6.5 farm, I've checked the credentials and can perform WMI queries against root\citrix but no monitors are being populated in Applications Manager. Am I missing something obvious?
Request for report: Users not in a group
We use groups for Internet access: Blocked, Filtered, Relaxed and Unlimited. I need to be able to report on all users that are in none of these groups. As long as they're in at least one of them, they should not appear in the report. There are many scenarios where this information could be useful: Users not in the "All Users" mail group for example. If you can filter by listing users only in certain OU's rather than only at the domain level, then reporting on sites users not in site-specific mail
License Renewal
Hello, We are using ServiceDesk Plus (free edition) version 9.2 Build 9203 since last year. We would like to continue using the product with same free 100 technician license. Currently, I could see a notification on the top bar stating, license is about in expire in 35 days. While clicking on renew button, it re-directs to Zoho website, where it states my account doesn't have any product, although I have got the license from the same email ID associated with the account. Please let me know how to
DATABASE PROBLEM!
Hello I did a clean install to opmanager and first added vmware and I let it discover its vm-s. It only discovers certain vm-s based on i don't know what and i cant add other vm-s to monitoring that don't have snmp because it requires credentials. So my question is how did vcenter added several vm-s to monitoring and others not(without snmp)? So I got my vcenter monitoring with several vm-s. And it stops at 26 ( i have 40sthing vm-s really). I see that my dashboard ipam, virtualization and server
Licenses expire in X days
Dear all, I'm receiving following message on top of our helpdesk portal: Licenses expire in X days, when I click on button, next to the message - RENEW, I'm receiving following message: You have logged in as mymail@mydomain.com . You are not allowed to access this application. Please click here to login as a different user. Click here to go to your Home Page. When I search in Manageengine portal, its allows me to renew license, but only for up to 5 technicians and last year I issued a license
Monitoring not send or receiving emails exchange
There is a way to monitor email send a receiving status of an exchange server because sometimes we have issues sending and receiving emails but we dont have any alerts from application manager tool.
Application Manager plugin asking to reauthenticate
I've installed a trial version of OpManager v11.5 along with AppManager plugin. the problem is that when I try to browse to OpManager parts related to AppManager plugin, it asks me for username and password. I login with the below credentials: user: admin pass: admin@opm Is there any way to bypass the authentication for this plugin?
php
how to put on monitoring php script
Preventive Maintenance Task Notification
Hi, Is there a way for a technician to receive notification prior from the task on preventive maintenance be created? For example: The preventive maintenance is scheduled on March 1, 2017, I would like our technician to get notified a month or week before the task is created. Many Thanks, Rowell
Duplicate Technician names
Hi There, Do you know how to remove duplicate technicians in the drop-down menu? We seem to have duplicated names of couple of technicians (not all of them). But in Admin tab under Technician there is no duplicates. Could you advise how to remove these entries? Regards Mario
Can I monitor Netapp?
Hello everyone Where I work there is a netapp storage system. I want to know if it is possible to monitor. If you can monitor it, you can tell me how. I would appreciate it if you help me. Thank you
How to change device type for asset?
I don't see any options for this.
Removing an email address from a Support Group's email list
I've removed the address for our main helpdesk email address from a support group's 'Group Email' list, yet when new tickets pulled from email come in, they still have the support group being assigned to them. Is there another spot where this can be set? The idea is to have all new email tickets to have no group and manually assign them so a helpdesk tech won't be bothered with high level tickets.
Show the last run date of reports
I'd like a report that shows all the reports' last run dates, if possible. We're trying to clean up the reports that have been created and we can't tell what is being used and what isn't. Thanks, Tammy SD Plus: 9.2 Build 9241 DB: postgres
RSA Integration on Windows Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
View is now gone.
Good day. One of our employees has recently had an issue with the default view. When they log in, on the dashboard it shows they have tickets open. When they click on the number, it takes them to a pipeline view, but it is empty. Switching between all the views still produces the same results; the columns are there, however, there are no tickets to view. I have gone in a modified their permissions to view all the companies/sites/departments/just their own tickets, but none of them produce any new
Dueling Help Desk Auto Reply
We Disabled new request creation through email 2 weeks ago and updated the system with our auto response. Today we got a phone call from another agencies help desk because ManageEngine was bombarding their desk with a new ticket every second. Come to find out they send an auto response to each new ticket saying it was received which was not associated to a ticket in our help desk so manage engine fired off another email saying they need to log into our help desk to create a ticket. How can we overcome
Grouping workstations
Hi, So i am in the proces of discovering all our systems, i would like to put them in a group like i can in our active directory. Is there any possibility to do this? Thanks in advance!
Staging Server
Hello, I'd like to create a staging instance for changes I'd like to make to our production Service Desk. Am I able to use the same license file for this instance or would I be better of using an evaluation license? Regards, -Jon
How to transfer custom field values when converting an incident to a service request
Hello, We would like to transfer custom field values when converting an incident to a service request. For example the value of WorkOrder_Fields.UDF_CHAR14 should be transferred to ServiceReq_6001.UDF_CHAR7 during conversion. How can this be achieved? Best regards, Demetrius
We need a way to strip non-requests from the email
Folks, I have this problem in that our employees love to include our service desk in a large email chain that becomes a conversation. We've attempted to convince them not to include anyone but the service desk on an email to the service desk, to no avail. In addition, when we get this long chain and people start replying and forwarding, it becomes impossible to manage. I've previously requested more control over the inbound email. We know we can use the spam filter, but we want to alert the users
Rendering Exception error
Hi, I have a new employee template setup in the Request Catalog with several resource boxes and field & form rules. Amongst other requirements, the hiring manager must fill in the full name and start-date of the new employee. To ease the overview for the Servicedesk technicians, I created a field & form rule that disabled the subject, and created a script that automatically updated the subject with the name and start-date of the new employee. If I create the request as a technician it works as intended.
business Rules doesnt send emeils
hi i creat bussines rules, but i dont receive any notification. i write that when the requester is "user 1" change priority as " 1 priority " than i checked email under notifications an then i write my name. see pictures. best regards, thank you.
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