Language on Change Planning Tab
I noticed on the planning tab that when you link tickets to it they all display as incidents when requests are equally initiators of the change management process I think the term incidents here misleads technicians to only link incidents thinking that's all that should be associated to a change; when in fact the linkage should be for any incident or request. I suggest altering that language of incicent to something like "Incident / Requests" or using splitting it into three categories: Problem Incident
Missing translation: webclient
Today I installed the patch 12.2 going from build 1200 (ManageEngine_OpManager_12_0_SP-2_0_0.ppm). Upon restart of Opmanager I get "Missing translation: webclient" spread throughout the different pages. On the top of the main dashboard screen I have for example "Missing translation: webclient.probe.successfully.installed!" Because these are kind of too intrusive on the screen, it has made Opmanager unusable My install: OS Name & Version Linux, 4.1.12-61.1.25.el7uek.x86_64 OpManager version 12200
ServiceDesk Plus 9239 Released
Dear Users, SDP 9239 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9239: SD-63443 : Buffer overflow error in agent while taking remote control. SD-63657 : More than one viewer opens up while taking remote control in IE. SD-65040 : "Certificate has been revoked" error is displayed while taking remote control. SD-63262 : Microsoft Windows Unquoted Service Path Enumeration error in agent . Please
No devices discover when doing Layer-2 Discovery
Hello, I have problem when doing Layer-2 Discovery with following output 'Device mapping does not exist for this map' I saw there are several post talking about this but seems no one reply. Is it a unsolved bug or something I missing? Thanks for your advise.
Copying/Viewsing password very slow
After the upgrade of our application to the latest version 8.6.3, copying/viewing passwords on Password Manager Pro is very slow (15-20 seconds delay) Has anyone encountered this issue? We have logged a ticket already but i just wanted to check if other users have encountered the same issue. While checking the config, i noticed some info about the JVM. Is there a way to increase the allocated memory to JVM? IF so how? Thank you JVM Memory Information Total Memory :557 MB Free Memory :161 MB Used
SAML Authentication with Citrix Netscaler IdP
I was able to configure SAML authentication using Citrix Netscaler (ver 11.0) IdP. I have 2 current issues identified so far...the first is that I cannot logout of PMP (any time I click the logout button I am signed back in). I configured the logout URL in the SAML config, but it appears to be ignored (if I put that URL into another tab in my browser it does sign me out of the Netscaler AAA server correctly). I've tried to come up with another "trigger" for logout, but there does not appear to
High Availability (with PostgreSQL database)
The documentation is not really clear to me, how does the HA actually work? Primary is read and write but is the HA server also supposed to be able to read and write? I thought the HA server was read only? So I was able to enter a resource into the HA server so obviously its not read only. Is the HA server supposed to sync back to the Primary? If so, when? Because I haven't seen the resource sync back to the primary. Anyone know?
Password Manager Pro eventually crashes and won't restart
I'm evaluating Password Manager Pro for our company, and the service runs fine for a couple weeks, but then the service doesn't stay started. This happened during out last evaluation as well and were unable to finish testing. Any suggestions? Thanks.
OS Migration (Windows to Linux)
I'm wondering if OS migration is possible for Password Manager Pro. We are currently running on Windows Server 2012 and I would like to move to a Linux server. Is this possible?
Queries
Hi Support, please provide answer for below points whether we can achieve this or not : · (Actual) Number of hours utilized (spent) by technician for each ticket. · Number of utilized and unutilized hours of the technician. · SLA violation report with time spent till the first response from technician · SLA violation report with time spent till the resolution since the available report is showing only elapsed time. Best Regards, Hani M. Nasif Systems Engineer Mobile
Call web URL on action
Hello, everybody! I would like to get data out of Service Desk and execute some POST requests to a public URL. Is this possible without implementing the XML and Java classes? What I am looking for is an option to automatically execute the HTTP request when some actions are being performed. If this is not possible, where can I find an end-to-end example using Powershell? Thanks, Radu
Reports for Desktop Central
Can Analytics create reports for Desktop Central data?
Sync Archived Tickets
Hi When a request in Manage Engine has been closed, we archive it after 3 months. I am trying to sync data into Analytics, does anyone know if the archived ticket data is sync'd or does the analytics exclude this? I want to look at all the data for 2016 but the incoming tickets are only showing October onwards. i have set the sync from January 2016. Many thanks Scott
Technician Report | Including Last Logged In
Hey All, I am looking to run a MSSQL Query that will allow me to see if a technician has ever logged into the system and when that may have been. The following information would be great! Technician Login Name Email Address Last Login Time I ran across the following, and I think this works, but I wanted to toss this out to the community for confirmation on this being the best way to get the information I am looking for. https://forums.manageengine.com/topic/technician-report-21-11-2016 Thanks guys!
Can you restore Application Mananger database to Application Mananger plugin?
I have installed Opmananger and Application manager with the integration connection setup to provide a single pane for viewing all alerts. I am having issues (being dealt with seperately) viewing the devices from the links in ApManager and the requirments have changed with regards monitors. Is it possible to install Application Mananger Plugin an restore the current Application Manager database to it. I would prefer not to have to install the current monitors and setup if I need to move from standalone
Questions on two custom actions
Hello, I'm working on a simple integration between ServiceDesk Plus and another ticketing system, and was curious on the capability to perform the following customized triggers: Auto-case closure if case is created via email or web portal, no triggering criteria (all cases) Customized email notification sending to an external email address, pulling the original ticket details into the email Thanks for the help! Taylor
HTTP to HTTPS redirection not working
Hi all, I have my server running on HTTPS port 443. When I edit the server.xml to enable the 80 to 443 redirection it doe snot work at all and breaks the https access as well. Any ideas? Regards, Tom
Purchase Order Requested By field lost functionality in Version 9
In the purchase order record, the Requested By field no longer supports the relationship to the requester table in version 9. Our technicians simply fill out purchase orders for equipment/services on the behalf of a request from the business. We used this field in the past to document who actually made the request for equipment/services. What other options or work around do you recommend to tie purchase request back to an actual requester? I really do not want to try and use a user defined field(s).
To add script monitoring result to custom dial
Memory utilization in default dial using cli was showing wrong data so i have added script monitoring which is showing correct value but i want to display this on custom dial,what is steps to reflect in custom dial.
How to integrate Firewall Analyzer with OpManager?
Hello, I following the manual https://www.manageengine.com/products/firewall/help/firewall-misc/integrating-with-opmanager.html to integrate Firewall Analyzer with OpManager. After installed Firewall Analyzer at CLI and following the steps under section "Configure Firewall Analyzer Settings" However, I could not find correct location at Step 6. Please check the uploaded screen shot for reference and please guide me how to going on? Thanks!
Powershell script after user creation
I know the subject has been seen before but what I am trying to accomplish I haven't been able to find. So here is what I am trying to do: Have my helpdesk team create a user, once completed I want the following to be completed. I want the $uac populated from admanager and $Identity populated from admanager. Now I have read that $ARG1 can supply the $uac but what do I need to supply for the $Identity..basically automating my o365 mail creation. If you have a better idea please let me know....this
Add Worklog Entry but not be able to edit requests
Is there a way to allow a technician to enter worklog entries into requests but NOT be able to edit requests? The particular user has SDGuest access. I've been playing with the roles to see if I can build a custom one but I can't give the ability to add worklog entries without giving the ability to edit requests. Thanks, Tammy
RMM tool suggestions
Waht RMM tool will workwith this software
Unable to Deploy Image on Lenovo X230 Laptop
Hello Team, We recently upgraded our OSD server in to 5.0.3, 136, But unfortunately we are unable to deploy image on Lenovo X 230 laptop, also some X series laptop. Its just start & failed appeared in deployment task. Kindly suggest to narrow down this issue.
ADManager Plus Webinar : Efficiently create AD users along with Office 365 and Google Apps accounts, Exchange mailbox, and more
Free Webinar: Efficiently create AD users along with Office 365 and Google Apps accounts, Exchange mailbox, and more, in just one action. You no longer have to struggle multiple consoles, tools and PowerShell scripts to provision user accounts in Active Directory, Office 365, Exchange, Google Apps and Skype/Lync 2015. In this webinar, Derek Melber, AD MVP, will demonstrate how you can create users in AD with group membership and all necessary attributes, and also O365/Google Apps accounts and more,
adfs licensing
So how does the new ADFS licensing work? if your using ADFS on a DC its covered under the normal DC license? if your ADFS is on a member server, you need to buy a Member server addon? https://www.manageengine.com/products/active-directory-audit/pricing-details.html#compare?lhs shows ADFS as included in Professional, bit how do you actually configure it when you have no member licenses?
ServiceDesk Backup Fails with "Could not read block...."
========================================org.postgresql.util.PSQLException: ERROR : could not read block 130 in file "base/16384/35111": read only 0 of 8192 bytes at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryEx ecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutor Impl.java:1835) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.ja va:257) at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Stat
Active Directory Object ACL View
Unclear if this is available in AD Manager or not. I'm wondering if there is a way for AD Manager to list the ACL permission list for an Active Directory object(s)? We're attempting to audit some existing active directory group objects to see what group or user has rights to manage them on our domain. We would find this a helpful addition if its not already available. If it is possible could you help explain how to generate this report.
[Office 365 / Azure] Unable to reset password
Hi, I'm rolling out ADSS+ Pro to my users but have hit a major snag - password resets are not syncing with users O365 accounts consistently. The Reset Password Audit Report does not give too many clues, is there a way to view more information for these failures? My understanding is that AD changes replicated to O365 over ride the Azure password policies, so I'm not sure what the issue is (but it's a show stopper as of now):
Upgrade your JDK version to use Applications Manager 13.1
Hey all, Applications Manager 13.1 is getting ready for a February 2017 release. In this release, we will be introducing monitoring support for Microsoft Azure virtual machines. To make use of the Azure VM monitor, you need to have JDK 1.7 or above in your Applications Manager deployment. If you are using a version of JDK earlier than 1.7, we recommend you to contact our support team at appmanager-support@manageengine.com. We will help you upgrade to JDK 1.7.
Open questions in the user surveys
Is there a way that a number of open questions can be included in your user survey? I know you have the comments text box, but I would really like to include more as per the net promoter score metric We are using ServiceDesk Plus, version 9.2 build 9223
set up netflow analyzer WAN monitor
any one can post a WAN monitor setting guide of netflow analyzer 12
Support Group Report
Hi, Is there anyway to get a query or report that will show ever support group and all the users in that group ? Any help or advice would be appreciated. Regards Andrew
Query Reports in OnDemand Service Desk Plus
I worked on an Enterprise edition that was on premise of Service Desk Plus and had full access to create query reports for specific items like number of closed tickets by technician with these headings: Request ID Priority Created Time DueBy Time Responded Date Resolved Time Request Mode Group FCR And another query report to show number of solutions created the previous month by technician and the headings were: Solutionid Topic Subject Contents Views Created By Created Time Last Modified By Last
Sweet32-birthday-attack-on-64-bit-block-cipher-withdrawal-of-3des-cipher-support
We always try to provide utmost security and privacy to our users and here is one such instance. This is about removing weak and insecure ways to access our platform and strengthening it based on industry standard recommendations from time to time. 3DES, a 64-bit block cipher, is one of the algorithms used for encryption. These block ciphers, with short block size, are vulnerable to a type of cryptographic attack, known as the Birthday Attack. In order to protect our customers from this vulnerability, all
Unable access to SDP by short name sever
I make upgrade from version SDP 9.2.0 to actual 9.2.34 after upgrade I can open my SDP on FDQN addsess http://MYSDserver.DOMAIN.SITE But don't open by short name http://MYSDserver - it's return - error 500 My server and all clients - member domain. Server based by Win2008R2 and MSSQL as DB.
Cisco ASA 8.4(5) NSEL(NetFlow Secure Event Logging) reporting issue
Hi Folks, Cisco has released its new IOS 8.4(5) For Cisco ASA. Upgrading to this IOS will cause NetFlow traffic reporting breakage in ManageEngine NetFlow Analyzer. The reason for the breakage is new fields for traffic monitoring are included in the NetFlow Export(NSEL). Click on given below link to know the advantages of upgrading the IOS on Cisco ASA to 8.4(5): http://blogs.manageengine.com/netflowanalyzer/2012/12/03/cisco-asa-8-45-and-above-netflow-updates/ To fix the reporting issue in ManageEngine
Wrong DNS entry saved in device template.
Hello Team, We updated our OPM in 12200 version, after observing virtual device, we got that some device showing wrong DNS entry in there perspective device template. how to fixed it?
Automatic reply
Can you set up Manage Engine for an auto reply message ?
Account setting
Hi all, need some help or ideas here! Here is my scenario: I have a customer which uses for example two technologes that we support and maintain. Call them TechA and TechB. My idea was to setup mail addresses for each of these two techs separetly but under the same account. For example when mail is sent to techa@test.com request is assigned to SiteTechA with all optons for that site (departments, technicians and so on). But I can fill only one support address on Account page, so I do not know how
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