Removing an email address from a Support Group's email list
I've removed the address for our main helpdesk email address from a support group's 'Group Email' list, yet when new tickets pulled from email come in, they still have the support group being assigned to them. Is there another spot where this can be set?
The idea is to have all new email tickets to have no group and manually assign them so a helpdesk tech won't be bothered with high level tickets.