Dueling Help Desk Auto Reply
We
Disabled new request creation through email 2 weeks ago and updated the system with our auto response. Today we got a phone call from another agencies help desk because ManageEngine was bombarding their desk with a new ticket every second.
Come to find out they send an auto response to each new ticket saying it was received which was not associated to a ticket in our help desk so manage engine fired off another email saying they need to log into our help desk to create a ticket.
How can we overcome this without allowing their help desk to create a new ticket via email?
Topic Participants
Anonymous 61
Andrew Nelson
Demetrius
Vignesh Ravindranath