How to retrieve Support Rep Information
Hi, I have list of RequestID's and I would like to get Support Rep information related to those RequestID's. I am unable to run a report for multiple RequestID's. Please help Thank you Kumaraswamy
How do i get meaning full reports out of Netflow what is Unknown_App
How do i get meaning full reports out of Netflow what is Unknown_App how to cofugure reports
Software Deployment
Hi, What tool do you recommend on creating a software package for Windows?
Ability to add notes in multiple jobs at once
Would be great to have the ability to add notes in multiple jobs at once
How do I delete App Catalog from my iPhone?
A few days ago an App Catalog icon appeared on my phone. I don't recall ever installing App Catalog. I have checked through my list of apps on iTunes but it is not listed. I can't delete the app. I am not part of an enterprise network - I am an individual. At first, the app just showed a white page with a 404, but now it finally loaded to say something about manageengine. So I Googled and found this site. Please explain how to remove it and also how it might have ended up on my phone. Thanks
Customizing Desktop Central MSP login page?
Is it possible to customize the login page? Currently it looks horrible with all the announcements etc.We would like to apply our corporate theme to login page.
Change notifications
Is there anyway to limit the number of notifications sent. Example John X is a Team Leader, Reviewer and is also a Change Approver. When a change is Approved for Production, a notification goes out to ChangeManager, ChangeOwner, ChangeRequester, CAB, Line Manager, Implementer. This means John X will receive multiple of the same email notifications. Can this be refined in any way?
Can't find ChangeID as an Attribute of Change in REST API, can you add it in the next version??
Hi all, I can't find ChangeID in Change's API. How can I get it using scripts?? Urgent, thanks for anyone provides useful information. Benny
Integrate SDP with ADMP - Reset AD Passwords, no domain...
Hi, I have enabled tight integration from ADMP and entered the server details in SDP under ME Integrations. Both test successfully from their setup screens. I also selected a template for AD password reset. I can now see the Action menu item to reset the account, when I am in a request of the selected template. When I select the Actions menu item, the window appears asking for a domain selection and a user. When I click the drop-down for the domain, our domain does not appear. Can anyone please
Is it possible: One Deployment for Office Suite and Office 365?
Hello, our company will be using Office 2016 in two ways of licensing: 25Users will get Office 2016 Suite and 25 users will get an Office 365 Account incl. right for desktop app use. So now I am wondering whether I can deploy one Office 2016 Package for all PCs? I already tried with a Office 2016 Suite, after first start I can add a license key or say "activate by account". The Problem is: When I login with my account the activation menu says, that only Office 365 (E3) is licensed, there is no license
Restriction on support groups a ticket can be assigned to
Hi, Is there any way to have technicians restricted on the way they can change the group assigned to a ticket? For instance, I have a ticket created with template X when the To email address is X@domain.com I have support groups A, B, X and Y. The template assigns the ticket to group X. I have configured the template's rules to remove groups A,B so the ticket can only be assigned to group Y. So far so good. The problem is that, as far as I have been able to realize, this only works when the ticket
Requester allowed to view&Organizational Roles
Hello , I want our users to be able to see their own departmental demands while they can see the same departmental demands in other areas. In the second example, I gave the same department role to the different division from the Organizational Roles field. In this way, I can make it possible for users to see the same department requests in different regions. I'll be happy if you can help me. NOTE: In addition, the "Requester allowed to view" feature has been associated with "Organizational roles"?
Required Field
I never noticed this until I was asked if I could make the Site field a required. There is no option to do so. Would that be correct? All other fields has that option.
Cloning tasks
For larger projects and in some requests, it would be nice to have the option to clone tasks to assign to different technicians.
Email address in cc field
Hi, I have ManageEngine Service Desk Plus 8110 connected to the mailbox (exchange 2010) ticket@mydomain.com and it works perfectly. All users write their requests for assistance via email at helpdesk@mydomain.com. Helpdesk@mydomain.com redirects all mail to ticket@mydomain.com. When I reply to the ticket I find always address helpdesk@mydomain.com in CC and I have to delete it manually. (wrong) If users would write directly to ticket@mydomain.com when I answer the ticket can not find the address
Automating Problem Creation
Is there an easy way to automatically create a problem if an incident is reported as a specific impact or urgency level? I imagine this can be done with triggers, however, I am not a developer and I don't want to pull them away from their current responsibilities.
Task search & filters
Hello, We started to use tasks submodule and it's not a good at all that search scope doesn't include tasks. Please look at this moment at feature. Besides that, additional customizable filters for tasks (as for requests) will be very useful for technicians. Thanks.
Edit pick list for service catalog additional fields
Is there no way to modify the pick list text in Service Catalog - Additional Fields?
Script to disable or change password on all requesters
I need a script to disable or change password on all requesters in our helpdesk, we are currently running ManageEngine SeviceDesk Plus 9.2 Build 9240. The point of this is to disable the login for all existing requesters, resetting each requesters password manually through the web interface is no option. Adding a feature to disable multiple requesters through the web interface would be a huge plus for us and others. -Fredrik
API features for acces to old request in a combined request?
Dear sir, We need to access to some request by API, when a request are combined, the old one that has been combined to a new one is not accesible from the api by the old request id. SDP instead can acces by the two request id, but the api not... Thks for your help mbb
ServiceDesk Plus API - Filtering Requests
This question has been posing a few issues recently but a number of clients have been attempting to return a list of requests via the API by a specific value on the Request such as Group. As with a lot of these things its pretty simple but not immediately obvious if you don't know where to look for the information. First off you might want to download our API white paper which sets the groundwork for using the API interface in ServiceDesk Plus: http://www.set3.co.uk/manageengine/white-papers/ If
Not able to Associate approvers to departments
Dears, I'm not able to add any user as department incharge or approver. Kind regards, JS
Customizing ZE Editor
Hi, How can I change default font from Verdana to Arial in ZE editor ? How can I add buttons like "Insert HTML", "Insert Code", "Edit HTML" in ZE editor ?
[Closed]License Expiration
Hello, We are using ServiceDesk Plus edition (9.2 Build 9203) since last year. It's running with free license of 100 technicians, and we would like to continue the free SDP with same features. I am started getting the banner notification stating the license is about to expire in 36 days. If I click on the renew button, it takes me to Zoho website, which says I don't have any product under my login, although the license was sent to my email ID last year. Please let me know, how to generate the free
Purchase Request bug
Hello, I noticed an error from version 9234, maybe this error is older. When I created a purchase request and in the Product Name exists simbol "+", "&", to create PO occurs error( screenshot "1.JPG", "1.1.JPG"), maybe there are other symbols that can generate error. Since the occurrence of this error starts problems, I can't view the products in the Purchase Order. If I delete this symbols from Product Name are cases not see all the products in the list of Purchase Order. Another bug When I create
Forcing ADSSP to get Display Name instead of Full Name when end user try to selfupdate attributes
Hi All, I'm working with ADSSP and I have a Challenge. In fact, In Active Directory logon name and full name are set as numbers and this cause a problem when an end user try to update his "Manager Attribute" he can't Know what to choose since he doesn't know his managers' ID, it will be great if the name is displayed. So, is it possible to force ADSSP to get the Display Name instead of Full name? Regards Rochdi
Admanager plus
We use admanager and admanager plus. I have a user that was in the self service password reset but we deleted her so she could remake her account. Usually what happens is they log back into the self service portal and they can create their credentials again so they can use it.. this time instead they are getting "they have been restricted" and are no longer listed as an enrolled user and no longer showing as un-enrolled simply just gone. They are still active in AD manager and we have re-synced self
3rd Party Apps/MS SQL/API
Hello! I'm a potential client, but I have a question in regards to Password Sync. Does it support home brewed apps with SQL DB's or apps that can handle POST? Thanks! I tried searching but didnt find a definitive answers and from the demo I only see 12 apps. Including AS400.
Users can no longer login to ADSelfService after domain account attached to service was disabled
One of our accounts was compromised and we were forced to disable it. Later we found out that account was tied to the ADSelfServicePlus windows service. I have created a new account with the same permissions as the old one and attached that to the windows service but we still have the same problem with users not being able to login. There is no error it just reloads the login page. However, when I attempt from local host I get the long error listed below. Please let me know what I need to do to get
Other MS SQL/API Applications
Does the tool have the capability to integrate custom connections to home brewed applications with databases on MS SQL?
Resetting a users Security Question
I'm not sure if this is even possible but is there a way to reset the end users security question/s? Or alternatively, force them to setup their account again. I have had a number of users tell me that they are being asked questions that there is no way they would ever use. Thanks for any help
Mac Keychain
Does AD SelfService Plus password reset also reset the mac keychain password? So if a user chooses to reset their domain password from their Mac, will it also reset /sync that change to the local mac's keychain?
how to prevent techicians from assigning tickets to techs that are on pto or leave?
Your Leave scheduling works if tech creates a NEW ticket and assigns to tech on pto, and then it auto in-assign. However, if tech assigns existing tickets to techs on pto, it goes thru.. How to prevent techs from assigning existing tickets to techs on leave status?
Unable to connect probe url
hello ~ sorry about my bad english i am trying to add my dc to the opmanager 12.2. when the progess success finish and try to view it i got an error "unable to connect probe url" can you help to solve this problem
Change Attribute Display Name on Reports?
Hello, I was wondering if there is a way to change the default Display Name of an attribute so it exports to a CSV file with the LDAP name. For example, I would like the Display name of the SAMAccountName attribute to match the attribute name instead of being "SAM Account Name" so we can schedule reports and then run automation from the export. I tried creating a custom attribute that followed this scheme but it would not allow me to save it because it is "already configured". Cheers! Joe
Delete secondary smtp
How to bulk delete old secondary smtp addresses.
HyperV monitor not showing network read/write, disk read/write, etc.
This is for both the host and individual guests. It is showing CPU usage, though. Ideas?
How to automatically add workstation entry in Workstation_Fields table?
So when a new workstation is added to SDP it is given a unique WORKSTATIONID and entry in the SystemInfo table but it does not create an entry in the Workstation_Fields table until you edit the asset in the GUI and make a change/addition to a custom field. This is causing a problem with automation we wrote that updates UDF_CHAR columns in Workstation_Fields if it doesn't exist. Our automation updates Workstation_Fields based on an SQL update statement that joins SystemInfo to Workstation_Fields
Put a border around images pasted into solutions, replies, descriptions
Often users and techs will take screenshots and paste them directly into SDP, great feature for all parties! Usually though, the screenshot will contain a lot of whitespace, and often out of context text and images. Especially in solutions this makes the image look 'out of place' and the flow of instructions is broken and hard to read. In the case of numbered lists, pasting images in with whitespace, it's not clear where the text instructions end and the screenshot begins. A simple fix for this would
Computer report with logged in users?
Is there a way to get a report that shows every computer and every user account that has ever been logged in for that computer?
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