Auto CC Technician
Is there any way to auto cc the technician for outbound emails through ServiceDesk Plus?
ESET Endpoint Antivirus
Hello, I would like to know if it is possible to monitor the Antivirus ESET via opmanager. What are the right steps to do so? Is it supported to be monitored by opmanager. Your feedback is important. Fadi
the incident does not a appear in technician dashboard
Dears I'm Service desk admin ,when assign incident to technician the incident does not a appear in technician dashboard can u help me to solve this issue. TQ
Need to monitor PRI line voice router
Hi All, Need to know a way to monitor and measure the PRI line on a voice router managed by opmanager I should get alerts if PRI line goes down as well any traffic that can be seen Regards, Ashwin
Deleting / renaming lots of support group
Hello, We are running SD ver 9.2 Build 9233. Is there a query that will allows me to do this at once? as I have about over 20 support groups not being used anymore but they are still link to a task. If deleting not possible, I want to reassign them to different support group. How can I do this? is it possible via GUI or must be via sql query? thank you Herry
Slow performance when openening some account info
Hi our supportcenter plus will perform slow when opening some accounts. Can it be the sql server (postgres) which needs some maintenance?
Custom report - overdue status
Hello everyone! Found trouble after last update (from 9238 to 9240) When i generate custom report, and get advanced filter by position "Overdue status is" there is two values "t" and "f", both of this values don't work (early it was "yes", "no").
Note receiving notifications when a note is added
Hi Just like the title says really... I have the notification "Alert(or Notify) Support Rep by Email when there is a new reply from the contact" checked but I'm not getting an email when the contact adds a note to the request. All other notifications are working as expected. Any advice gratefully received. Matt.
Send login and password to end user
Hello, I have a question. Is it possible to send via e-mail username and password to bulk created users? Sometimes I need to create 500+ students login and our Program Managers don't want to send this login and passwords to each students. Regards, Anton
Creating Folder
Hello Guys, I want to create automatically a folder when i create a new user on AD Manager, it's possible ? It's not the "home" folder but a user folder on a network drive Thanks for your assistance, Greetings, Flavio
PDF Report layout is unreadable
The attached screenshot illustrates the formatting issue I have with a scheduled PDF report of NTFS permissions. I can't imagine why the formatting is setup to allow the results table content to flow horizontally instead of constraining the page layout to standard document dimensions, such as legal or 11x17, even if in landscape orientation. This is occurring for me in ADManager Plus Pro, Registered, version 6.5.3, 64 Bit Build no. 6530.
ADManager API
Does ADManager offer an API in so that a company may program in-house HR applications to pipe data to ADManager - so the HR users do not have to duplicate typing in both required in-house applications and ADManager?
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
System log view
I want to output the system log viewer from DB. I know how to output from the errorlog table, but the occurredtime can not be converted to a date / time. Please tell me how to do it.
Upgrade confusion
This morning I've received a banner notification for an upgrade to Desktop Central, downloaded it but I'm getting an error that it's not ready for my network. The other really confusing thing is I've gone to the download page on my PC and on the server and I've getting two different download pages. I'm now confused.... Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Create support file never works
Does Create support file ever work for anyone as I don't think it's ever worked? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Change in Adobe Patch Download Policy
Hi Folks, There seems to be a change in the Adobe download policy which is in turn affecting the download of these patches in Desktop Central. What is the change? Adobe had recently changed their patch download policy by hiding the direct download links to their patches. This is applicable to Adobe Air, Flash Player, Reader and Shockwave Player applications. What is the impact? Without the link to the patch, Desktop Central will not be able to update these patches to the computers missing them,
No reply button
I have an incident that was generated via email that, in the Requester Conversations area, when I expand a message from the requester, the only button I see is Forward Request. Usually I see a Reply button. Is this a known bug?
Content Variable Location
How to I modify the content variables for the email Message Templates? I had to change the port for SDP to access it via the web, now when emails get sent out with a link to any requests created, the link does not include the new link. The variable is RequestLink Thanks
The server is temporarily unable to service your request (After installing ManageEngine_Desktop_Central_10_0_0_SP-45)
After installing SP 45 I can't start DC services normally. If I right-click the task tray icon and try starting the service it will spin and spin without ever starting the services. If I go into services.msc to start the services manually the task tray icon shows that DC has started but when I load DC in my browser I get the error below. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Getting Started \ Best Practice Guides?
The organization i work for started using service desk plus a while back, long before i started. There was never anyone that owned the responsibility of administering it or setting it up correctly. For instance my service catalog is Accounting \ IT Operations \ Application - there is nothing under those, they were more used at categories. Really we need to start over, but i'm having a hard time finding any documents on best practices or even a getting started guide. Like for instance is it best
ServiceDesk Plus Android App - Swedish language
Hi, it seems that the development for ServiceDesk Plus Android App does not progress the same as ServiceDesk Plus iPhone App. Still we do not have any ticket push notification (would be so nice to have) but mainly we do not have swedish language support for ServiceDesk Plus Android App - any idea when this will be supported? BR, Per
Department not changeable
Hello! I have the same issues seen here: http://forums.manageengine.com/topic/how-to-change-a-department-assigned-to-a-ticket How can i get someone to fix this? Our version is: 9.2 Build 9238 If you need more info: Just let me know. I will try to provide anything you need! Thanks in advance for your time! Adrian
Timespent Report - Requests, Project and Changes
Hi I would like a report that shows the amount of time logged each day for each technician which includes work logs for Requests, Changes and Projects. It takes a lot of time and effort to create separate reports that cover work logs for each and then put them into another consolidated spreadsheet. Something like this would be useful Fred Bloggs Requests Projects Changes Total Monday 4.00 3.30 1.30 9.00 Tuesday 5.00 2.30 1.30 9.00 Wednesday Thursday Friday Saturday Sunday Regards Mike
create a report with non-billable tickets
Hello everyone, i want to create a report whese all tickets/worklogs are shown which are marked as non-billable. can anyone tell me where i can find the "is non-billable" - marker in the reports-tab? Thanks for the help. Jason Kehl
password still "in use"
Hi Have anyone encountered such a situation? Password still showing as "in use" even after re-starting the PMP service as well server. Have tried going to the Admin->"Password Access Requests" , unable to see the session there. Any advise? Thanks
View Access Control Settings that have been set.
Is there a way to determine the current Access Controls setting? I am trialing the software and I configured an access control on a resource and want to double check the settings/change setting but, I cannot see what was selected I only have the option to reset.
Removing Add-ons from Opmanager dashboard
Hi All, Is it possible to remove add-ons like Netflow, NCM, Firewall and IPAM from the main Dashboard? which highlighted in yellow.
OP Manager Scheduled Reports not working says No reports are available for the schedule
Hi, As a Proof Of Concept .. Installed Manage Engine OP Manager Evaluation Version for 10 Devices.. Everything is working as desired except Scheduled Reports are not generating reports on a schedule time. Manually Send Reports to email recipients is working fine. System Date &Time of OP Manager is correct & verified Manual All Reports able to generate with data inside but the same report If I try Schedule This... it doesn't work, Only Scheduled reports not generating reports on a defined time.
Did you know - How to apply self-signed SSL certificate?
Self-signed(Internal CA) SSL certificate for ADSelfService Plus can be applied in five steps. They are: Step 1: Enable SSL in ADSelfService Plus Log in to ADSelfService Plus with admin credentials. Navigate to Admin tab -> Product Settings -> Connection.[Refer image] Select Enable SSL Port [HTTPS] checkbox. Click Save and restart ADSelfService Plus. Note: The default port for https connection in our application is 9251. Step 2: Generate CSR file Start ADSelfService Plus and log in as admin. Again,
Using codes to insert currently month in a request
Dear, I would like to create a Monthly Scheduled Request with the current month on the subject, let's say I open a Scheduled Request between January and July. In January the subject will be: "January Preventive Maintenance", in February: "February Preventive Maintenace" and so on. I would like to know if it's possible to insert automatically that information in the request using a code, something like %%mouth%%, %%date%%, things like that or if there is any different way to do it. Kind Regards, Luiz.
Custom Monitor Is Missing
Hi All, Here is my situation: We have installed central-proble OPM with version 11600, and there are some F5 devices(including model VIPRION 2400、GTM 2000、 LTM 4000) in OPM system. However the default cpu monitor always display 98%, so we had to create a custom monitor with correct value as below, and then applied on F5 devices template and related F5 devices without any error message. But after applied to devices with "add successfully" message, we couldn't find the custom monitor under
Required software?
Is it possible to set an application as "required" for a certain group of computers like you can set software as "prohibited" and then get alerts if that software is not present on a computer? For example a specific browser or an antivirus client that needs to be on a certain group or groups of computers?
[KB] Optimizing Mailbox Size Quota Usage with O365Manager Plus Reports
Are you worried about the growing mailbox databases and uncontrolled mailbox usage? Then setting mailbox size limits is your option to overcome these woes. It is even possible to set quotas for the emails that can be sent and received by the users in Exchange Online. You can also set quotas at which warning should be issued to the users. When you apply restrictions, it is difficult to monitor every single mailbox in your organization. O365 Manager Plus provides you, Mailbox Restrictions Report which
Moving ELA to antoher computer.
I have been trying to use the document to move ELA to a more capable workstation: https://www.manageengine.com/products/eventlog/help/additional-utilities/move-installation-different-server.html Even with support help this hasn't been going well. I have some observations: The old installation has a folder "C:\ManageEngine\EventLog" The new installation does not have this folder. Instead, it has a folder "C:\ManageEngine\EventLog Analyzer" Presumably this makes pointers coming from the old computer
Invalid password. Admin password for the Managed server localhost : 8443 might have changed. Please update the same in Admin Server.
Hello. I don't see statistics of managed server on admin console server at manageengine applications manager. when go to home tab on admin console server and click summary tab, see "Invalid password. Admin password for the Managed server localhost : 8443 might have changed. Please update the same in Admin Server. " message. also I don't see defined monitor groups on managed server in admin console server. why? please help me
time spent = 00:00:00
Hi I have a problem about time spent. I changed my server 3 months ago. after that the system didn't calculate time spent and its bring 00:00:00 for all problems how can I solve this problem?
Category for projects and for general tasks
Hi! I would like to assign our Projects and general tasks a category and subcategory. Now they are "blank", but they are often a work for a specific IT service. We summaries the time for every IT service and for all the different processes. So this is valueable information for us so we see what we are doing. is it possible to update the database with a SQL update Query? Even better if it is in the roadmap and will be implemented soon. For exampel how the hours looks for the biggest categories at
ServiceDesk Plus 9240 Released
Dear Users, SDP 9240 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9240 SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period. Issues Fixed in 9240 Request SD-60716: Unable to reopen a request when the site to which it has been associated has
Approvals auto sent to particular approvers based on criteria....
Can ManageEngine(ME) be set up so that when certain fields are selected on a service request trigger an approval sent to folks based on what applications/access was requested? And that those particular approvals wont be sent until the first stage approver has approved(their manager)? Example: A user opens a service request requesting access to 3 applications and two distribution lists. He puts his manager as the initial approver. Their manager approves the request and then one or more approvers
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