My Tasks Showing Closed Tasks
On the home screen under "My Tasks" it shows a list of tasks that have long been closed. Is anyone else seeing this with the newest release? Just started happening with 9.3 Build 9304
RequestCloseLink
Добрый день! SDP 9.1 Сборка 9118 При уведомлении автора о том, что заявка решена мы просим автора подтвердить решение. Столкнулись с тем, что для некоторых авторов гиперссылка не вставляется (ссылки нет, просто текст "здесь") Прошу помочь! С уважением, Дмитрий
Software licensing details inaccurate
Hi, We are currently trying to get our CMDB up to date with licencing, and we have come across a problem where the totals in the Software Details tab are higher than those in the installations tab, resulting in our software showing as under licensed even when we have available licences. For example, we have verified 118 installations of visio, and 194 licences purchased, however, the totals on the software details tab show 123 installations with 5 unlicensed. But when we go to the installations
USB Reports
Has anyone any real experience using the USB auditing report in Desktop Central? Is there any way to make the reports more user friendly so I can email them straight to the users who need them?
ADManager: Cannot Connect To Exchange Server
Whenever I try to create a mailbox for an existing user, I receive the message "Cannot Connect to Exchange Server" when applying to operation on the user account. Is there a problem with a configuration or installation of ADManager. Does the exchange console need to be installed on the server?
Computer template - name formats and drop down lists
In our computer template we have required location and would like to use a drop down list similar to, but not identical to, the office drop down list for the user template. Can AD Manager Plus create and manage such a drop down list? Also, we have a specific format for our computer names with a portion that should be selected from a drop down list. Does AD Manager Plus support formats for the computer name field as it does for usernames and email addresses?
\n and \r showing in POs post 9.3 upgrade
Have noticed that all our pre-9.3 entered POs in the system are showing \r and \n in Shipping Address, Vendor Details and Billing Address. Not sure why those are now showing as they previously weren't. Has something changed with those fields so that escaped sequences are now being shown literal? How can I go back and remove all the \r and \n from these fields, is it a dB UPDATE I should/can run?
ISSUE: Automated task to modify users via template
We have started a new program on site where past users are coming back into our system. I created a template to update their AD account with settings for Active Users and move them to a new OU. When I run the template with Modify Bulk Users using the same CSV I use in the automation task, I get to select the search criteria and the update criteria. However in the automation process I do not have this option resulting in what appears to be a user lookup by last name. This is problematic as its changing
Notification Profile - Add option for sending notification when user is Suspended
Curiously missing from the list of options is the ability to send a notification when a user is suspended. Unless I'm missing it, this would be nice to have.
Ability to select project(s) in gantt view across projects
We'd like to be able to select more than one project when viewing the 'Gantt View Across Projects'. Currently we can only select 'All' or one project: SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Input data is not a valid JSON
I am trying to create accounts under a resource using the REST API. This is the JSON that I am using: { "operation": { "Details": { "ACCOUNTLIST": [ { "ACCOUNTNAME": "Account_Name1", "PASSWORD": "XYZ12345#", "NOTES": "" }, { "ACCOUNTNAME": "Account_Name2", "PASSWORD": "XYZ12345#%", "NOTES": "" }, { "ACCOUNTNAME": "Account_Name3", "PASSWORD": "XYZ12345#%ee",
ServiceDesk Plus OnDemand Enhancements
Dear Users, We have released an updated today with a bunch of enhancements : Asset Enhancements Adding assets by scanning the barcodes Generating barcode to efficiently track and manage assets Scan : Support SNMP V3 Microsoft SCCM Integration - import of SCCM asset data Asset Owner auto suggest - Based on last logged-in user, show owner suggestions and bulk assign owner Also ability to exclude devices during scan RTL support for locales Arabic & Hebrew Microsoft Office Connector Card Integration
Assign to site in bulk - asset components
Guys, Seriously... seriously: this has been asked various times in the past - still this is not included. I have many many components to add through the purchasing module. They end up in the Assets module within components (like keyboards, mouse, etc.. for example - small things really). I ordered 55 keyboards last week and i have to assign them to a site... Yesterday i ordered 20 eID readers... etc.. i have to do this one by one currently - which takes an absurd amount of time to do on large amounts
scan on all computer?
Hello, Can you tell me if with the servicedesk Plus 9.2, is there a possibility to do a scan on all computer? Off networks? off? More than 1/2 years? Thank you
Newsletter de Julio
¡Newsletter de julio! El día del SysAdmin está llegando. Celébralo junto a ManageEngine! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Purchase: Bring Back Open in New Tab/Window Features
When I upgraded to v9.3x I lost the capability to right click a purchase order and select open in new tab or window. I used this feature when updating a PO from a list of searched orders. That way I can keep my list readily available to update the next PO and so forth. Now that the feature is gone, I lose a lot of time because after updating the PO, my searched list is gone and it takes me back to listing all POs. Please..please bring back the Open in New Tab or Window feature. I use this same
What's new in Analytics Plus - Release announcement
Hello! We are elated to announce that the latest release of Analytics Plus( version 3140) has some power-packed features, to make your analytics journey smoother. 1. Get out-of-the box analytics for change management module in ServiceDesk Plus Our most
Problem with reply template
Hello, We edit the default template response to keep the ID and Title for the request on the subject, as imagem bellow. Because we need something like: Re: [Request ID :**25**] : Test For the first response is working fine, because the subject of the first email is 'teste assinatura' But for some reason it's taking the full subject of the last email and increasing in my answer, so that: $Title for the last email received = RES: [Request ID :**5**] : teste assinatura My reply template "Re: [Request
I can't get conversations to import
We are migrating from an on-prem version of spiceworks. I've managed to import tickets but I cannot seem to import conversations. The error I get is Failed Exception while trying to populate table Notification, for the sent notification. Any help would be appreciated.
Import Users from Active Directory
IS it possible to sync the Requestors with Actiev Directory on OnDemand Service Desk PLus ?
User Administration - Member Server access
I'm looking to segregate workstations & member servers within the console. I would like our Help Desk to install/uninstall software from workstations but not member servers. Or limit the restart/shutdown function or any other tools to workstations only. Can I achieve this now or is it on the road map?
Hold requests that depends on other request
Hi, I need to this feature: Hold requests that depends on other request. Can you add this to next release? Thanks
Dynamic Pick list
Hi Support, I am doing a POC but i need your help on how i can create another picklist for say 'Field Managers' just like the one for requesters were by when a name is typed in, the field pops up more names that match the typed in name. Please advise
File attachment folder structure
We recently migrated servers with success except for the file attachments. It appears that whenever a new attachment is added as either a request or purchase order, the system is automatically creating a new subfolder called fileAttachment. It has reached the limit of the operating system and will now not store any further documents. When I try to change the default location in the Self-Service Portal setting, it will start the migration process and then stop due to the character limit of the
OpManager Window Scaling Issue
I'm currently doing a demo of OpManager and I'm running into a minor problem / annoyance. Whenever the window is maximized, it will not scale to the width of the browser. However, if I keep the browser un-maximized, I can stretch it to the width of my screen and it will scale properly. It is only when I maximize the window that it snaps into what appears to be a fixed width. Here are some screenshots that might explain the issue better. Window un-maximized and stretched to width of screen: Window
On form Submit - Can I?
Have the system create a ticket? I tried to do this with tasks but creating views for tasks isn't a real thing, and my employees tend to miss tasks ALL the time. So I am trying to make the forms create tickets on form submit. For instance an employee is terminated, the termination form is filled out by the supervisor and submitted, the form creates a handful of tasks, such as disable account, disable email, remove user from 'x' application. This is where it goes sideways, tasks are great for
Quick question about setting tasks
We have a workflow built out for new hire requests. If we set the workflow to "manually trigger tasks" and then "set tasks" under field and form rules, will that assign specific tasks based on the rule? I know that seems like a simple question, but I want to make sure I am building this correctly.
How to merge two service catalog
Hi, Do you have any solutions to merge two service catalog? Thanks
[KB] How do I keep track of changes to server configuration?
Your organization may have a number of administrators. While it does help having a huge IT admin team in an organization, there are other problems that could crop up. Troubleshooting becomes difficult as you don't know if one of the other administrators made any particular change, leading to the problem at hand. Documentation is another difficulty that has to be addressed in a multiple administrator environment. Some of the common tasks required of you in an environment with multiple administrators
Desktop central - logfile work admin
Hi, Does exist a log file for the work of the admin . I want to see what have my substitutes done in my holidays. Regards Rainer
Desktop Central Server Patches on error
Hi Have for some time problems to install new patches on my desktop central server. Have over 2 years no problems with version 9. Switching to version was a problem because the database migration was not possible. At some point, I decided to reinstall the server completely. Fortunately, is only a small network. Also a multiple new installation brought nothing. If an patch is available the installation stop with error. Win2008 R2 server V: 10.0.89 to 10.0.93 Is there an uninstaller available or are
How do I control the order of Check Box items in a Resource question.
Hello, Im trying to add checkbox items into a question. I wish other to be at the bottom However it comes out in a random order not related to order put in or not even alphabetical. Can you please help? Jonathan
Vital Helpdesk Reports buttons missing from Dashboard
Good Morning I wonder if anyone else has experienced this or know how to fix this. Usually when I log into ADManagerplus or AD360 and look at the dashboard, it has a section with buttons under "Vital Helpdesk reports" Can't find screenshot of all 3 buttons now but it used to show three buttons under Vital helpdesk reports: 1. for unlock users 2. for Passwords expiring in 7 days 3. for Passwords Expired Users Last week the "Unlock users" section disappeared from Vital Help Desk Reports, and today
Mail attribute/column in reports does not return data for all users
I've tried a few different reports and for some reason some user's attributes come back as empty but when i look in ADSI i see the attributes are populated. This is happening on a few custom attributes i setup but also with the Mail attribute that's built into the reports. any idea on what could cause the reports to not fetch the data? this is not happening with all users, just a handful.The fields come back empty in the reports but when i check ADSI the attribute is populated.
Exchange Distribution List Managed By Field
Hi, is there a method by which AD Manager Plus can send an automatic email to all members of a Distribution List when the managed by account is disabled? Regards,
Dynamic Security Groups?
I see the option for Dynamic Distribution Groups, but what about Dynamic Security Groups?
ISSUE: Renaming user after update to build 6581
After our recent update to the latest build there seems to be an issue when renaming a user account. In the past we could update a users sAMAccountName,UserPrincipalName and Full Name from within ADManager. However after the update the changes do not stay.
rename computer
to rename computer remotely, takes effect on next restart samar
We are unable to import ESXi hosts to add to our SDP inventory/assets
We are unable to import ESXi hosts to add to our inventory. We do NOT have VCenter and instead run standalone ESXi Hosts. We can manually scan them and a XML File is created, however we are not able import it. We can add our Linux KVM VM hosts just fine, however we'd like to import our StandAlone ESXi hosts as well for adding asset to the change controls, tickets, problems etc.
usb interface monitoring
Can i monitoring the usb interface with this application ?
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