Technicians are able to pick up and close requests before they are fully approved
Technicians are able to pick up and close requests before they are fully approved. We are using Service Desk Plus
9.3 Build
9307. We have an issue where a Technician can assign and close a request before it is fully approved. We have looked at all the settings and can't find how to stop this from happening. Thanks for your help.
Jay Czochanski