]Jira integration] Error: Check Jira Xml file configurations and Jira server connectivity, please check the log file!!

Hello Support team,
I have followed this instruction https://servicedeskplus.wiki.zoho.com/SDP---JIRA---HTML---Integration.html
But the error occurs when clicking on action menu

On the server where hosts this application, I can connect to Jira via browser (can login, create ticket, etc)
Please have a look at my logs

[17:26:51:557]|[07-20-2017]|[com.manageengine.servicedesk.actionplugin.workorder.util.RequestActionExecutionUtil]|[INFO]|[80]|: Get Particular External Action Menu Details::{"MENUID":301,"NAME":"Create_Jira","DESCRIPTION":"","ALL_ROLES":true,"FOR_TEMPLATES":1,"ISENABLED":true,"EXECUTORTYPE":"class","EXECUTOR":"com.servicedeskplus.integration.JiraActionImplementation","HTML_LOAD":"Create_Jira_Ticket.html","HTML_FOUND":true,"SELECTEDROLES":[{"id":49,"text":"AERemoteControl"},{"id":82,"text":"EnableCMDB"},{"id":301,"text":"MEAgent"},{"id":602,"text":"MELead"},{"id":302,"text":"MEManager"},{"id":601,"text":"MEWriter"},{"id":4,"text":"SDAdmin"},{"id":61,"text":"SDChangeManager"},{"id":51,"text":"SDCo-ordinator"},{"id":30,"text":"SDGuest"},{"id":37,"text":"SDReport"},{"id":109,"text":"SDSiteAdmin"}]}|
[17:26:51:557]|[07-20-2017]|[com.manageengine.servicedesk.actionplugin.workorder.action.SDPHTMLExecutor]|[INFO]|[80]|: Html file path is: C:ManageEngineServiceDeskbin..\integrationresourcesCreate_Jira_Ticket.html|
[17:26:51:666]|[07-20-2017]|[com.adventnet.servicedesk.utils.WOTemplateUtil]|[INFO]|[80]|: WO personality is null, hence fetching the object|
[17:26:51:666]|[07-20-2017]|[com.adventnet.servicedesk.utils.WOTemplateUtil]|[WARNING]|[80]|: No column found for Field CIID|
[17:26:51:666]|[07-20-2017]|[com.manageengine.servicedesk.sdpapi.request.SDPAPIRequestUtil]|[INFO]|[80]|: WorkOrder Details Retrieved Successfully for the WorkOrderID: 52|
[17:26:51:994]|[07-20-2017]|[com.manageengine.servicedesk.actionplugin.servlet.SDPActionExecutorServlet]|[INFO]|[80]|: Inside ActionExecutorServlet, menuId 301|
[17:26:51:994]|[07-20-2017]|[com.manageengine.servicedesk.actionplugin.workorder.util.RequestActionExecutionUtil]|[INFO]|[80]|: Get Particular External Action Menu Details::{"MENUID":301,"NAME":"Create_Jira","DESCRIPTION":"","ALL_ROLES":true,"FOR_TEMPLATES":1,"ISENABLED":true,"EXECUTORTYPE":"class","EXECUTOR":"com.servicedeskplus.integration.JiraActionImplementation","HTML_LOAD":"Create_Jira_Ticket.html","HTML_FOUND":true,"SELECTEDROLES":[{"id":49,"text":"AERemoteControl"},{"id":82,"text":"EnableCMDB"},{"id":301,"text":"MEAgent"},{"id":602,"text":"MELead"},{"id":302,"text":"MEManager"},{"id":601,"text":"MEWriter"},{"id":4,"text":"SDAdmin"},{"id":61,"text":"SDChangeManager"},{"id":51,"text":"SDCo-ordinator"},{"id":30,"text":"SDGuest"},{"id":37,"text":"SDReport"},{"id":109,"text":"SDSiteAdmin"}]}|
[17:26:51:994]|[07-20-2017]|[com.servicedeskplus.integration.JiraActionImplementation]|[INFO]|[80]|: Exception caught in JiraActionImplementation|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: org.json.JSONException: JSONObject["request"] not found.|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.json.JSONObject.get(JSONObject.java:494)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.json.JSONObject.getJSONObject(JSONObject.java:588)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.servicedeskplus.integration.JiraActionImplementation.execute(JiraActionImplementation.java:66)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.manageengine.servicedesk.actionplugin.servlet.SDPActionExecutorServlet.processRequest(SDPActionExecutorServlet.java:89)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.manageengine.servicedesk.actionplugin.servlet.SDPActionExecutorServlet.doPost(SDPActionExecutorServlet.java:39)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:108)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:37)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:200)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:97)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:175)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)|
[17:26:51:994]|[07-20-2017]|[SYSERR]|[INFO]|[80]|: at java.lang.Thread.run(Unknown Source)|