Unable to submit ticket to an alias email
Hello Team,
1. I have the following incoming email configuration
2. Send an email to 911test@lazada.com
3. But the ticket was logged under itsm.mail@lazada.com email
As a result, it's not routed to my support group properly
Please help to check
Regards
1. I have the following incoming email configuration
2. Send an email to 911test@lazada.com
3. But the ticket was logged under itsm.mail@lazada.com email
As a result, it's not routed to my support group properly
Please help to check
Regards