Hello,

In our environment, converting a service request to an incident is very useful, in order to revert the operation, if an incident had been converted to a service request using the wrong service request template #1.

However, when the service request is converted to an incident, all the tasks from the service request #1 remain in the incident.

When converting the incident to a service request again, this time using the correct service request template #2, new tasks are added.

So we end up with both set of tasks from #1 and from #2 in the new service request.

Although we can manually delete the tasks that are not applicable, shouldn’t the conversion from a service request to an incident remove all tasks, if the incident template does not contain any task?