Stupid question on domain user import scan
I know I set this long time ago and for the life of me I can't find this stuff anymore. Where do I go to change the information that is imported when service desk plus scans for users in the domain? ( like their department info and that basic info) The other question I have it can I set service desk to remove the requester if that user has been removed from AD or do I have to manually remove the requester? I did some clean up work yesterday and now a good portion of the sequesters I removed from service desk plus have came back in the requester list again. I also manually assign some users to a department and it changed that info back to not assigned. I'm assuming that the domain synch is over writing the manual changes I am doing.