Problem in Monitoring Windows Server 2016 and Hyper-V 2016 by OpManager v12.2
Hi, I am having problems with OpManager detecting that windows 2016 servers are Hyper-V enabled. I removed them from OpManager and again added all the servers to OpManager (with WMI credential) but they are being categorized as Windows10 and not virtual devices. Is this a known problem with a workaround?
Email Formatting
Is it possible to have some email notifications be Rich Text format and others plain text, ie say your making a Reply Template can you set that specific template to be Rich text or plain text? The reason being is our retail stores email system does not support Rich Text formatting but rich text formatting is needed for other forms of notifications that are internal since the corporate email system does support rich text formatting.
device edit menu does not render properly in Chrome and Edge on Windows 10
Is anybody else having this problem where the device edit menu does not properly render so several of the options/buttons don't show including the actual Edit Device option? See attached screen shot. The buttons are hidden. I've see it render properly in yesterdays session with Edge where the buttons show up in two visible columns but not today. Today it shows like it always does on Chrome where you can't see all the buttons.
Site merge tool & Product merge tool
I have seen on the roadmap that you are working on a user merge tool. This will be helpful ! Similarly, a sites merge tool and a products merge tool would be greatly appreciated!
Upgrade
Hi Everyone I have done the upgrade but build number hasn't changed on the screen, we not sure if the build has been updated. Please assist and refer to the attached screenshot.
Actual time vs estimated time report (from task rolled up to project)
wondering if anyone has created a report where the actual time & estimated time is calculated and rolled up(from all tasks) ? I've entered values in each estimated and actual and it does not seem to add up. in fact actual does not seem to appear. (in total format) only if i go to each task.
Disable Default Request
Dears, kindly be noted that I disabled the default Request from the Self-Service Portal Settings but when user open the ManageEngine Service Desk from internet explorer 8 get the mention snapshot I know that user must upgrade the internet explorer but there is link the below warning to allow user open ticket with the default request, How can I disable this link please advise
ifindex interface names
Hi, If netflow confiuration and SNMP configuration is correct, why would OpManager display "IfIndex" as the interface name? Using NFA 12.2 and exporting flows from Cisco 4507
RAID Monitoring on OpManager
Hi, I would like to ask that Is it possible for OpManager to monitor the RAID and Can detect any RAID failure? Thanks
Do you allow ADManager Plus from the outside world?
Hi All.... I'm curious how many of you allow ADManager Plus to be reachable from the outside world? With the new 2FA authentication added to ADManager Plus, I've been giving it more thought to make it easier for me and my other tech's to get to it. Half of me though worries about security and what might happen if there was a vulnerability. I'm interested in what other SysAdmins do and what your best practices might be... Thanks!
Only One Domain Showing up in Active Directory Authentication
I'm only getting one Domain that is showing up. (See below image) I have three domains, but only WHP is showing up. I'm on v9316. I've tried removing one of other domains and readding it but haven't had any luck.
Update Request Via Email
Since upgrading to 9.3 Build 9317 whnever we send an email with the request id in the subject (eg. ##1234##) It creates a new request rather than updating the request specified in the subject. Can this be turned back on or has this feature been removed?
Add Avg Summary to Query Report for % Complete of total Project
I know this works in "Custom Report" but I can't get it working in a Query report (which I needed due to the specific project reporting required). Here is my report as is: SELECT projdet.TITLE AS "Project Title", taskdet.TITLE AS "Task", taskowner.FIRST_NAME AS "IT Staff", longtodate(taskdet.SCHEDULEDSTARTTIME) AS "Scheduled Start", longtodate(taskdet.SCHEDULEDENDTIME) AS "Scheduled End ", longtodate(taskdet.ACTUALSTARTTIME) AS "Actual Start", longtodate(taskdet.ACTUALENDTIME) AS "Actual End",
Service Desk Plus is close after run.sh
After executing run.sh, the script is paused. Start the system but if I close the putty or cancel the line, the system makes a shutdow. Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 27 days ServerContainer [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [CREATED] ServerContainer [STARTED] AdventNetCC [STARTED] AdventNetServiceDesk [STARTED] Server Started. Please connect your client at http://localhost:8443 at this point, all its OK... i can loggin
[Feature released]: Is there a First Call Resolution (FCR) report
I'm trying to report on how many calls are marked as an FCR, but I cant find the field or table in analytics, can anyone help please?
Is there a way to make Parent and sub folders in the Asset Groups?
I have groups of many PC's that I would like to set up in Asset Manager under Parent Folders. For instance. for the way our business is broken down you have several Zones 1-4. And each of these Zones would need to be broken down further into sub-group folders by the different satellite locations, then I could assign assets that way. This would be to mainly simplify areas and run direct reports if needed. Is there a way to get this structure setup in the Assets section with Parent Folder followed
Netflow plugin update problem
Hi, I've updated opmanager from 8810 to 8812 but I'm not able to update the netflow plugin from 8500 to 9000. The update process seems to not install any files and continue to run indefinitely (It run for about 1 hour without any reaction for the update window. Checking on NetFlow directory I see a update.log file with some errors inside: Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: getFreeSpace at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native
Report
I'm trying to run a report for ALL Technicians separated out by how many they have closed that month. Am I missing this? I've tried a simple matrix report and can't get it to run.
Update order, which is next for my company?
Greetings, Our current version is 9.2 build 9217. I have downloaded the following 3 versions. Should I upgrade in the order as shown below?
Restoring your default domain policy
Description Every setting you configure in the default domain policy applies to every user and computer account in the domain unless these settings are overwritten by other domain GPOs having higher precedence or by GPOs linked to OUs. When unintended changes are made to the default domain policy, the changes should be restored immediately to prevent interruptions to all users. Procedure Open RecoveryManager Plus and log in as the administrator. Navigate to Active Directory --> Restore. In the
CMDB - Discovery not detecting IIS and Websites
What would cause network or agent scanning discovery of a WIndows IIS Server to detect all software except IIS and the hosted websites? We heavily use IIS website hosting for our crititcal business component websites and their discovery/scanning for changes is critical to populating our CMDB and automating our CMDB auditing.
Servicedesk Plus and OpManager 12200 Integration
Good Afternoon We have a question concerning the integration of these two products, Is it possible to set the MODE within this integration so that we know the ticket came from OpManager? We have the integration working and only sends over tickets that need to be sent over but without this option the stats for MODE are almost worthless. I have attached a screenshot for the options available. Many thanks for your help.
Unable to add a technician user
Hi! I'm trying to add a technician user but SDP returns a message saying that the user already exists, but don't. I've added others users to the SDP and I hadn't any problems. Anyone had this issue? Thanks.
Updating Change
Is it possible to update a change with an email in the same way it is with a request? I have tried to use ##CH-123## for changes in the same way that you use ##RE-123## for updating requests but it just creates a new request.
Send Mail using Office 365 SMTP Relay
I can fetch mail from Office 365 just fine. It's when I attempt to use the smtp.office365.com relay service, that the SDP hangs and says "Sending notification failed." Note that if I change this to our on-premise Exchange this works fine. We're moving to Office 365 though and I need to get this working with it. From the server that has SDP installed I am able to telnet to smtp.office365.com on port 587. Here is the output of a powershell attempt to send mail. PS C:\> send-mailmessage -from servicerequest@mydomain.com
Service Catalog Auto assign service request Technician
Hello, Is there a way or a workaround to auto assign a created form submission in ServiceDesk service catalog? I've created a template category and under that category, I created a service form. I want to be able to auto assign it to a technician when someone fills out the form to submit Instead of going through approval stage. Any help is appreciated. Thank you, Barry Saechao Operations Support Administrator I Information Technology Partnership HealthPlan of California
Additional Field - Multi-line Textbox
Is there no way to make the text box bigger? It makes it rather difficult to input data or read data in it if there is more than 2 lines inputted without having to use the scroll bars.
Dashboard - Show My Work
It would be nice on the Dashboard, especially for technicians, to have a widget for your own open work. Just a simple, My Open Requests, My Open Tasks - showing the number open, which when clicked on would bring you to your open items. And, if that could be done, have the ability to see My Group's open requests and tasks (again just starting with a count). This would just make it easier from the dashboard (if wanted) instead of jumping from Dashboard, to requests, to tasks, etc.
Dynamic group filters - distinguish MS servers from MS workstations
Hi Is there a way I can create a dynamic group to filter out workstations? I have a dynamic group set up to target the administrator account which groups all servers & workstations together that have the same account name, I would like to separate the two. Thanks in advance Matt
Adding Attachments to SD via Rest API by using Powershell
Hi , It is possible to add attachments using REST API in a powershell script ??
additional Status "Reject"
Hello, I have created additional status "Reject" how can create a pop box wherein Technician/Request can type the Reject-Reasons. Thank you, Vanessa
User Cannot login using the correct domain on the login screen.
Hi Everyone I am new to this. Please assist, a servicedesk plus user cannot login using the correct domain. I reset the password but still she could not login instead when we select the other domain that is used by the technicians she was able to login. Please refer to the attached screenshot. Kind Regards, Delisile Mzila
[ Custom Triger ]Can not find Group of different sites
Hello Support team, I have 1 custom site & 1 default in Default Settings, I have 'Group A' in Custom site, I have 'Group B' & 'Group C' I create a new custom trigger, and when I select Criteria: 'Group' It shows only 1 Group of Default Setting & I can not find Group B & C Could you please support Regards, Eric
due date of the requesting is not appearing
I am experiencing an issue when creating service request. The due date of the service request is not appearing. The priority matrix already set correcty and priority of the ticket automatically appearing.But incident request automatically showing the due date once the priority sets. Any suggestions please...
The fields are enabled in EDIT mode , even after applying rule - Change Module
Hi Through Change Template ---> Form and field rules I have made certain fields disabled on canvas of Change request template , so that the requestor is not able to fill these at Submission stage . The rule has been put in Create / Edit mode These fields are now disabled in Create mode , but am finding that the fields are still EDITABLE in attached screen of requestor (file attached) One option was not to provide the EDIT option to this role , but it not possible , as the requestor has to assign
SDP update after DC scan
We have Desktop Central and Service Desk Plus integrated with each other. I checked the integrated workflow and it says asset scan post immediately to SDP. I was able to confirm this but one of the problems I noticed was that it doesn't update the OS on the machine. With the integration if something like an OS changes is it suppose to update the OS version showing in SDP? If so, how do I fix it? I worry that if I make other updates to my workstations (i.e. hardware upgrades) that it won't show
[KB] How do I identify emails that have been deleted and moved in my organization?
Emails are the primary means of communication in any organization, large or small. It's therefore important to be vigilant about the deletion and movement of emails across folders in mailboxes in your organization. You need to know when someone other than the owner of the mailbox gains access and deletes or moves the messages within it. This is all the more important if the mailbox in question contains business-critical information that shouldn't fall into the hands of the wrong sort. Solution:
Office 365 Monitor
Hi Is it possible in a future release, to implement Office 365 monitoring? I know that that Office 365 has a health status page, but I want to centralized all my monitoring to App Manager. I also want to make sure that my mail flow is working, and I can extract som performance data, so please put this in a future release. Regards Jan V
Not able to start service desk ( Stuck on Application layer started)
Dear Team, My old server is a crash and I have installed new server, after installed new server all services are started. but after DB restore my server is stuck on "application layer started" Regard's Hemal Pancholi 9824751698
9315 Notification Changes
Do the changes for ##ModuleDelimiter-$EntityID## only apply to subjects and only for RequestID? I looked at the beta site for an example and noticed that only in the subject area when selecting RequestID does it use the new delimiter. Also, does the patch update notification templates or does it need to be done manually? Thanks, Jeff
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