Notify requester on what has been updated on the request
Hi there,
Is it possible to send a notification to requester when their request has been updated ... and list the updated contents?
At the moment when we add notes etc to the request, the requester was sent a notification with the subject as [##id_number## raised by you was updated] but no further details on what kind of updates (added/edited/deleted items etc).
This might creates a confusion since they only see the title and their original description, which not changed.
Thank you for your advice.
Is it possible to send a notification to requester when their request has been updated ... and list the updated contents?
At the moment when we add notes etc to the request, the requester was sent a notification with the subject as [##id_number## raised by you was updated] but no further details on what kind of updates (added/edited/deleted items etc).
This might creates a confusion since they only see the title and their original description, which not changed.
Thank you for your advice.