Automatically change ticket status to 'In Progress' upon requestor reply
Hi Team -
I have a very urgent request as my firm is requiring this ASAP.
Currently, our SDP application has various custom Request Statuses. Regardless of such, I want to create a process that sets the status to "In Progress" when a requester replies, regardless of what it was set to before.
Can this be achieved?
I have a very urgent request as my firm is requiring this ASAP.
Currently, our SDP application has various custom Request Statuses. Regardless of such, I want to create a process that sets the status to "In Progress" when a requester replies, regardless of what it was set to before.
Can this be achieved?