Tickets were technicians have unassigned themselves
Is it possible to produce a report to show where tickets that are assigned have been "unassigned" and put back into the queue for someone else to pickup?
For example, in a ticket history, it may say something similar to this:
Request Updated by John Smith
Technician changed from John Smith to None
I need to report on all such tickets.
Thanks.
For example, in a ticket history, it may say something similar to this:
Request Updated by John Smith
Technician changed from John Smith to None
I need to report on all such tickets.
Thanks.