Possibility to sort posts within a request / split single posts to a different request and sort them chronologically correct
Good day,
we are using the feature of the automatic pickup of mails which then will be added to a request once a request number is in the subject. It happens quite often that we have to add the request number manually which leads to the situation that posts can be added to a request in a wrong order.
Furthermore it can happen that posts were added to the wrong ticket. For this you can split it up to a new request which then can be merged into the correct one. Here you have the same problem when you want to have this specific post at a certain position with in the request.
The solution would be to create the possibility to sort posts with a request. Additionally it would be helpful to directly split a post into a different request. This would help saving request numbers.
Please let me know your opinion.
Thanks and best regards
Manuel
we are using the feature of the automatic pickup of mails which then will be added to a request once a request number is in the subject. It happens quite often that we have to add the request number manually which leads to the situation that posts can be added to a request in a wrong order.
Furthermore it can happen that posts were added to the wrong ticket. For this you can split it up to a new request which then can be merged into the correct one. Here you have the same problem when you want to have this specific post at a certain position with in the request.
The solution would be to create the possibility to sort posts with a request. Additionally it would be helpful to directly split a post into a different request. This would help saving request numbers.
Please let me know your opinion.
Thanks and best regards
Manuel