Possible for the service desk to e-mail itself from itself?
Basically I want the service desk to create a ticket with a agreement expiry notification that is sent out from it. Right now, the notifications gets to the mailbox when it is sent out but when service desk fetches it, it realizes that the notification was sent out by itself and it drops the e-mail. There is no notification message that is shown in the system log viewer. But if I look in the serverout0.txt I have this error:
13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: This is a notification mail from this server but this mail doesn't contains same sender & Recepient queue . Notification for 10502|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: This mail doesn't contains queue recepient . Notification for 10502|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: Since this is a notification mail, sent from ServiceDesk it is not processed as new request.|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[143]|: To resume inbuilt Transaction.....|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[143]|: Before setting the flag to DELETED...|
"Since this is a notification mail, sent from ServiceDesk it is not processed as new request."
That means that whenever an e-mail is sent to SDP from SDP, there is now way to have the service desk create a ticket with an agreement expiry notification? If yes, is there a global setting on the database to enable it?
13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: This is a notification mail from this server but this mail doesn't contains same sender & Recepient queue . Notification for 10502|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: This mail doesn't contains queue recepient . Notification for 10502|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[143]|: Since this is a notification mail, sent from ServiceDesk it is not processed as new request.|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[143]|: To resume inbuilt Transaction.....|
[13:09:48:864]|[08-21-2017]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[143]|: Before setting the flag to DELETED...|
"Since this is a notification mail, sent from ServiceDesk it is not processed as new request."
That means that whenever an e-mail is sent to SDP from SDP, there is now way to have the service desk create a ticket with an agreement expiry notification? If yes, is there a global setting on the database to enable it?