Billing rules based in the worklog fields
Hello,
Currently, when we configure a 'billing rule' we can use additional fields from requests, but we can't use additional fields from the work log.
For example:
Some of our customers have different 'billing rules' based on the level.
The 'tech A' is from level 1 and he adds a work log on the ticket.
The ticket was escalated to level 2 and the 'tech B' adds a work log.
After this, the ticket is closed.
The level is a request field, so when the customer generates the bill, the billing rule will be applied just for the level 2.
So, will be very helpful if we can configure 'billing rules' based on additional fields/fields from the work log.
Currently, when we configure a 'billing rule' we can use additional fields from requests, but we can't use additional fields from the work log.
For example:
Some of our customers have different 'billing rules' based on the level.
The 'tech A' is from level 1 and he adds a work log on the ticket.
The ticket was escalated to level 2 and the 'tech B' adds a work log.
After this, the ticket is closed.
The level is a request field, so when the customer generates the bill, the billing rule will be applied just for the level 2.
So, will be very helpful if we can configure 'billing rules' based on additional fields/fields from the work log.
Topic Participants
Tainã Rodrigues @ ACSoftware
Santhosh Venkataramani
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