First login failed
Dear Support, My colleague running a trial version of Cloud Security Plus, for the first login what are the default credentials? Knowing that it’s mentioned to enter admin as User name and Password but it doesn’t work. she have installed it one more time after uninstalling it, but still facing the same issue. Find the attached snapshot that represents the case. please find below:
OpManager Linux servers question
There are VM servers monitor by Opmanager VM servers are hosted on RedHat xen-3.0.3-146.el5_11 Is there any methods to monitor each CPU core similar to "ESXi VM servers"?
Technician on vacation
When do people do when a technician is on vacation/holiday/sickness? The challenge I have had in the past is when a technician is away and requester replies to a closed ticket or even an open one and notification goes to the technician, but of course, they are not there. I wondered whether this is any capability with OD-SD to manage/redirect SD messages to another technician/ email address?
Can we change the label or hide the following fields under Planning stage
Hi Can we change the label or hide the following fields under Planning stage Impact No description found. Add | Attach a file Roll Out Plan No description found. Add | Attach a file Backout Plan No description found. Add | Attach a file Check List No description found. Add | Attach a file Downtime No downtime found. Add
AppMan RabbitMQ monitor issues
Good day I have been having very odd issues with a specific group of RabbitMQ monitors in AppManager. All queue data was pulling through fine until Tuesday past, when the credentials were changed. When I updated the credentials in the monitor, the credential test passed however there was still no data pulling through (please see attached screenshot). Please bare in mind that all other RabbitMQ monitors are working fine and pulling through queue data and alerting correctly, it's just this specific
Rest API call to dynamically get API (technician) key - rather than manually
Hello Is there a way to dynamically generate an API key (technician key) via a REST call, rather than logging into Service Desk and manually generating a new key? Seems strange having to do this manually... Thanks!
Tab Button Order
It appears after upgrading from version 9.2.1.7 to 9.3.0.8 the tab order in the incident template has changed. When tab was pressed before, it advanced down to the next field. Now when tab is pressed, it advances from left to right. Is there a way to change this back to previous functionality?
Problem on Work Log Details in 9317 version
Hi, On "Work Log Details" when i have many records and try move to the next or prev. in Chrome i have this error message when i click OK appear "NTLM Failed Redirecting To Login Page.. ". On Internet Explorer work fine. License Info Product = Standard @Database Name = Microsoft SQL Server@ @Database Version = 10.50.4000@ @Current Build = 9317@ @32 / 64 bit installation = 32@
Request Print Preview
Hi all, Where can I customize Print Preview? Which file can I edit? Regards, Michal
Query with DATETIME Columns
Hello, We have a query that returns multiple DATE/DATETIME columns from our ServiceDesk MSSQL database. We have set the "replace empty value as" in the settings to return "Not Assigned", but it doesn't return that value for our DATE/DATETIME columns with empty values. Instead the values are just blank... Are empty values only replaced when the column is a string data type like VARCHAR/NVARCHAR or am I just missing something? Please let me know if you need more information. Thank you!
Admin Users Limitations
Hi; What must be the minimum limits of delegation for authanticated user ? Is it enough just "reset password" delegation ?
Version 9.3.0.8 and IE 11
We recently upgraded from 9.2.1.7 to 9.3.0.8. Is anyone else experiencing stability issues while using IE 11? We are receiving periodic error messages, navigation issues, and search issues. Navigation Issues - when resolving ticket, it will not save resolution and will take you back to the home screen of SD Search Issues - when searching for specific ticket numbers, it will take you back to home page This does not appear to be happening in Chrome, but our Corporate approved browser is IE.
Unable to rebuild HA in 9100
I'm trying to make the HAPack to copy onto the secondary server after updating to 9100 but it keeps insisting that PMP is running. Even after I disable the PMP service and restart the server it claims PMP is running. Any ideas what's going on here? C:\PMP\bin>sc query pmp SERVICE_NAME: pmp TYPE : 110 WIN32_OWN_PROCESS (interactive) STATE : 1 STOPPED WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT
Using an Office 365 shared mailbox under Mail Server Settings doesn't work
Hi, We just started using SD Plus-on-demand enterprise and trying to use Office 365 shared mailbox under mail server settings but it doesn't work as shared mailboxes(Office 365) don't have a password. If I use my login details, it works fine so we know that the server settings and port numbers being used are correct. I have tried using the following as I have full access to the shared mailbox Username: myid@xyz.com\sharedmailbox@xyz.com Password: My Password E-mail Adderss: Shared Mailbox The above
[Major Update] ADSelfService Plus unveils enterprise single sign-on (SSO) for 80+ cloud apps!
Hello, Everyone! We have released a new build of ADSelfService Plus–5502. The new build supports single sign-on (SSO) for over 80 cloud applications. Users can log in to ADSelfService Plus once and access all their cloud applications from the Applications tab any time without having to enter their username and password again and again. Highlight Single Sign-On for 80 cloud applications: Now provide users with one-click access to over 80 cloud applications. Enhancement Option to configure display
Dashboard OpManager 12.2
Hi, I manage to import and key in manually all information of inventory in OpManager for the monitoring purpose But, it's nothing show in Enterprise dashboard, server or network dashboard How to make the information shown in the dashboard?
Every uninstall fails but uninstalls?
Hi, We have just moved our DTC server and reinstalled from scratch with a fresh database and everything seems to working fine apart from uninstalling packages. Everything i push out to install installs fine which is great. The problem is whenever i run an uninstall on a package i installed through DTC it starts the process and then ends up with retry in progress. When i check the machine i have asked to uninstall the package from the application is not listed in the add remove programs. Some of the
Passing SNMP OID Names to notifications
I am trying to figure out a way to pass an OID name to a notification, so they are more meaningful! For instance, right now, I receive a message that says: Message: taitTN8291RemoteNodeUpEvent is received from x.x.x.x.20000000001 with the following related information : sysUpTime.0: 188 days, 1 hours, 46 minutes, 38 seconds. , snmpTrapOID.0: .1.3.6.1.4.1.3570.3.3.3.0.20 , .1.3.6.1.4.1.3570.3.3.2.7.1.1.6.5: 3 , .1.3.6.1.4.1.3570.3.3.2.7.1.1.7.5: 2 , .1.3.6.1.4.1.3570.3.3.2.7.1.1.3.5: 1 , .1.3.6.1.4.1.3570.3.3.2.7.1.1.4.5:
Convert Requester to Technician
How do I convert a requester to a technician?
AD Manage custom roles, technicians, and template folder location
Good Morning, What folder does ADManager Plus store the configurations for technicians, roles, and user creation templates? We had to reinstall the newest version and restore the database with ManageEngine, and the configurations are not showing. The tech thought that they were stored in the DB, but it appears not, and I know that I had to restore the folders before. I don't want to test this, as our prior install is a different version. We are using MS SQL 2014. Thank you! :D Thank you
How to add multiple groups to one user
Hello People! Is there an easiest and quickest way to add multiple AD groups to one user? Because what i am doing now is: 1- AD MGMT tab 2- User Management 3- Group Attributes 4- Add to Group ---> Then i have to choose every group that the user needs by copying pasting... 5- Finaly i put the users in the Enter name(s) to search field. Thanks in advance..
Proper User of "Windows Domain" Resource Type
Hello all, I've recently inherited an installation of Password Manager Pro which has been worked on by various untrained administrators over several years, and I'm trying to clean it up. I'm confused about the proper use of the "Windows Domain" resource type. My belief is that I should only have one "Windows Domain" resource, since we only have one Active Directory domain, and that I should add to it domain accounts that I want to use in PMP, as well as service and administrative accounts used
Unable to fecth mail
Good Day Support Our service desk application keep stopping fetching mails after 2 to 3 days. In order to have the application running again , we have to reset the password again and then it will work again for the next 2 to 3 Days: On our exchange server 2013 POP is configured with Basic Authentication. What could be the problem here? I need further assistance how to resolve this. This is very frustrating us as we are not able to work. Thank you Mervin 264811294491
User Access Reports
Is there a way to generate the user access report and place it in a specific directory rather than getting it emailed? Can I retrieve the report using wget or curl?
The link to a user poll does not work
Hello. In the message by mail, the user does not receive a hyperlink Example message in Russian Уважаемый, Илья В. Макаров, Пожалуйста, помогите нам сделать наш сервис лучше. Ваше мнение важно для нас. Просим вас уделить не много времени и ответить на несколько вопросов. SurveyLink Спасибо, Команда технической поддержки LIME In the configurator, this link is written - http://helpdesk.lime-shop.ru:8844/%3Ca%20href=%22$SurveyLink%22%20target=%22_blank%22%3ESurveyLink%3C/a%3E and Уважаемый, $RequesterName,
Email to Servicedesk
Is it possible to implement having someone send Emails through and it be logged into the help desk?
Can't Start As Service After Fresh Install
Hello, I'm trying to install ADManager as a Windows service, however, I can only seem to run it via cmd (run.bat) and from the start menu (ADManager Plus > Start ADManager Plus). Sometimes it will start up for like a second, but then it will be stopped
Backup Schedule
Can someone explain to me why the backup start is 12 hours and 15 minutes, yet our back ups are running at 8:48 am each day?
Set technician as current user
Hello everyone, Our company is just starting to get moved over from a self created system to the Service Desk Plus application and it's taking us a bit longer than probably necessary for us to get set up with a quick ticket system. I've recently been digging into this, and within service catalog or incidents, and I've been unable to get my templates to automatically pick the technician based upon the current user that's logged in. For example; If I David J was logged into SD+ using my AD account,
Using an executable field & form rule script to set Priority from user input
Hi, We have a single – yet very important – business process where the priority of the tickets related to this process must be set using three Additional Fields created as Pick-lists with four options in each. I thought a point-system would be the best option as the Priority of the ticket can be set using simple calculation in an executable field & form rules script. The Additional fields are set up as follows: Field1 · TextString1 (3 points) · TextString2 (2 points) · TextString3
Error on Import to AD
Hi When I do a bulk import from a CSV file to Active Directory I get the following error: Successfully Updated the UserSetting Values for Custom Attributes : Error In Setting Attributes, The specified directory service attribute or value does not exist - Error Code : 8007200a I have checked all of the fields and I am sure they match up. Furthermore it would appear all of the imported information is correctly populated. Does anybody know why this might happen? Gary
ServiceDesk Plus 9317 Released
Dear Users, SDP 9317 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9317: SD-67766: When users migrate from builds older than 9313 to the 9315 and having two or more users with same login name but different domain along with "Not in Domain" present, then those user's will not be able to login to the application. SD-67751: Request list view page is blank, if the selected custom filter name has a single
#Slack Integration ?
Hello, are you going to implement an integration with Slack ? Regards SB
Tasks - More Table/Column Options
When working with Tasks, it only shows: Tasks - Associated To (the request) - Progress. We have created a New Hire service request. Each request can have up to 8 tasks associated with it. One such task is Account Setup. If we have multiple new hires, you now see multiple tasks called Account Setup. If I go into the task, you can hover over associated request to see the information. It would be nice if this was either a column selection, or you could see that by hovering over the Associated To
Request For Change via the Portal
Hi, I would like to allow some business application SME's to raise their own Change Requests for their applications via the self-service portal. I cannot find how / where to enable change requests to be logged by a requester, is this possible? and if so, how can I restrict who see's this form? Jason
Wake on LAN
How can I go about properly using the wake on LAN feature in desktop central? I have enabled wake on magic packet in my NIC properties on my PC and also enabled it in the BIOS of my test machine. When I go to wake a PC from a powered off state via Desktop Central it does nothing. Am I missing something here? Thanks
Service Desktop ugrade Error
Dear support, i m not able to upgrade my service desk from version 9.0 onwards
URL Re-Write
I am trying to bind URL names to AD manager and AD self service and not having much luck. I already tried the method I found on this site where I edite the system configuration file but the solution did not work. Instead AD Self Service now does not work and hangs up on the splash screen. Ideally im trying to have servers not have the port number in the url and to re-direct any traffic to the proper channels. If you have any suggestions or tips they would be greatly appreciated. Thank you for your
Searching attached emails
I have tried searching for tickets using terms that are in emails attached to the tickets. It seems the search terms do not return anything. Is it possible to search emails attached to tickets?
Blank page after logging in
I'm using Desktop Central Server 10 - but I don't know what service pack or update I'm on. On the login screen, it just says a new hot fix is available to build 10.0.111. When I log in, I just get a blank page. It takes me to this URL: http://localhost:8020/upgradeLicense.do?actionToCall=loadDetails&showInline=true Nothing to see though. Just a big ol' white screen, totally blank. Does any know how to fix this? I need to get into this software so I can do some work and start working on migrating
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