How to SMS notify to technician by custom SMS provider
Hi,
I want to send SMS notification when my request priority was Major. I configured a business rule for this with SMS notification. I attached screenshot from this configuration. In other hand, I don't want to use built-in sms provider like bulkSMS, clickatall, site24x7 and I want to use our SMS provider.
1- Is there a way to add custom SMS provider to SDP ?
2- I can write trigger and script on the MS SQL database that when sms notification created, I read it and send it. Now I can know which table on database keep records of SMS notification.
Thank you for helping me
I want to send SMS notification when my request priority was Major. I configured a business rule for this with SMS notification. I attached screenshot from this configuration. In other hand, I don't want to use built-in sms provider like bulkSMS, clickatall, site24x7 and I want to use our SMS provider.
1- Is there a way to add custom SMS provider to SDP ?
2- I can write trigger and script on the MS SQL database that when sms notification created, I read it and send it. Now I can know which table on database keep records of SMS notification.
Thank you for helping me