Missing Category
Hi,
When I create a template for incidents I have a category called 'Service Category' and I have the option to add this into new templates. This option is not available in Service Request templates (see attached). If this Service Field exists for incidents, how do I import it in to use it with Service Requests also?
When I create a template for incidents I have a category called 'Service Category' and I have the option to add this into new templates. This option is not available in Service Request templates (see attached). If this Service Field exists for incidents, how do I import it in to use it with Service Requests also?