"Not Auth" in request list
Many of our SDP "requesters" simply see "Not Auth" for certain list fields including "Technician" or "Status".
These are fields we don't permit requesters to set when they submit a request or incident ticket, but they should obviously be able to see.
How do I configure these fields to be visible in the request list for requesters?
These are fields we don't permit requesters to set when they submit a request or incident ticket, but they should obviously be able to see.
How do I configure these fields to be visible in the request list for requesters?