How can I include the requester on and email communication sent from Outlook?
Now, when a technician replies to a request via Outlook, it appends in the ticket but the requester does not get notified.
How can I make it so that when a tech replies via outlook, the person in need of help gets this as well?
How can I make it so that when a tech replies via outlook, the person in need of help gets this as well?