Desktop Central MSP Public FQDN no NAT Local DNS Pointer
Do I have to use a NAT on my firewall for Desktop Central MSP. I have ServiceDesk Plus MSP setup on the same server as my Desktop Central MSP " Just Setup Testing". I have a Public FQDM for both and both are setup on the public DNS. SDP.mydomain.net DTC.mydomain.net. I have setup my local DNS to point SDP & DTC to local server address " 192.#.#.#". From a public computer, I can access SDP using Http://SDP.mydomain.net:8070 and everything works great.. But from the same public computer if I use Http://DTC.mydomain.net:8040
Ticket SLA
Hi Is there a report I can run to show when an SLA has been changed and by who on a ticket?
Delete patch temp files when completed.
After our first round of server patches after DC implementation it came to light that patches are not being removed after they have been patched. Is there a setting in DC that will delete the patches after they have been applied to the server/workstation? This will help prevent getting disk usage alerts.
Changing IP Address Central Server
I tried migrating my new installation of DC to a new server, but failed horribly and had to start over. Now I have about 20 clients that are pointing to the old server. I successfully changed one by running the script here: https://www.manageengine.com/products/desktop-central/desktop_agent_change_ip.html and following the example. I'm trying to run it through Task Scheduler, but the windows script is not running the VBS. I have it copying the script file then executing it locally. I tried
Monitoring Priviliged Use
We would like to run some sort of report from Desktop Central that will show when users with privileged access log in. At the moment I can see the admin account if it is logged in when a scan is carried out, but that does not tell me any other time that the account is used. Any ideas guys n gals.
Requesters on different accounts
Hello, I've encountered the following problem: - a requester can be registered to a single account only (the first he used or default if imported via LDAP/AD) - if a ticket has been created on one account - it's been possible to be move the ticket to a different account (build 9204) via manual edition Now: if I use a script, I "lose" requesters data and he/she stops getting e-mail notifications. The second problem is - such requesters don't have access to incident catalogue on other accounts Because
Custom Attributes not working
Hello All, I am having major troubles setting up an employeeType custom attribute. I am trying to set it to Service, but I keep getting an error 8007200a on User Creation. I have doubled and triple checked spelling. Display Name: Employee Type LDAP Name: employeeType Data Type: Unicode String Reports: Everything Management: Everything Any help would be greatly appreciated! Thanks,
Temporary Rights
Hi, Has anyone found a workable solution whereby permissions in AD can be provided but are taken away or reminds you after a defined period ? We have some groups that we grant for a month\3months and 6 months but obviously need something to remind us to remove or re-enable the group.. Any ideas ? A
Need Welcome Email Sending Feature in AD Manager Plus
Hi, We are looking for feature like sending pre configured Welcome Email from AD Manager Plus, while we create new user. Please suggest when this feature will be available in AD Manager Plus. Regards Yashwanth
Automation to forward email
Hi, I am looking for an automation task to forward email's of a user. Please let me know if it is possible. Thanks, Srihari S
Report Request - Microsoft Licensed Products
I'm trying to pull a report of all licensable Microsoft products and number of installs in our environment. I've tried different criteria but the list just contains huge amounts of Microsoft products that I don't need such as .NET Framework, Visual C++ components, and numerous other unneeded items. I'm hoping that someone has needed to pull this type of report before and can give me some guidance. Thank you.
Technician Log in
I have a Tech that cannot log in to Service Desk +. AD account is properly configured, The account for SD is as well. We are using AD login hoping to, one day, implement single sign on.User name has been verified and password reset to be certain. Any help would be appreciated.
How to connect CI to LicenseAgreement?
I would like to make relation between my CI (RDLicensingManager) and Microsoft Open license (Software Agreement) but I can't find a way to link them. I know I can attach license as pdf to my CI but that means that information about license would have to be managed in two different location. Any ideas? Cheres, Goran
User request history changes
We had a user that was set up as a technician and a requester (for some strange reason), It was decided that they no longer required the technician account and that account was deleted. The problem is that the user mostly used the technician account to file requests. So now, using the requester account, they can not see their request history. As the history for the technician account still exists in the database, is there a way to link the technician account history to the requester account? Thank
O365 Manager Plus 4106 released with Help Desk Delegation feature!
Hello, Everyone! We are glad to announce the release of the latest build of O365 Manager Plus - 4106. This build comes with help desk delegation feature and a bug fix. Highlights O365 Manager Plus introduces Help Desk Delegation with the following capabilities; Help Desk Technician: Create technicians to delegate tasks to non-administrative users to reduce the workload of AD admins. Help Desk Roles: Create your own custom roles by selecting any combination of reporting, management, and auditing
EventDump Folder
Yesterday I installed FileAudit Plus. This morning, I came in to find the C drive on on one of my target File Servers was nearly full. The C:\Program Files\ManageEngine\FileAudit Plus Agent\EventDump has a half a million files in it and is > 6G in size. A few questions... 1. Is this normal? 2. Can this folder be moved to an alternate location? If so, how? 3. Did I mis-configure something? Thanks in advance! Don
How to approve the Change request at Submission stage
Hi As per standard workflow in Manage engine service desk plus , once the change request is created , it goes into Submission - Requested . Now some one has to change the status to ' Accept ' to move it to Planning stage . Our problem is how to notify this to the approver through e mail . In standard workflow , the notification gets triggered only after the acceptance of the workflow Should we add a interim new workflow for this purpose or there can be any simple way Kindly advise
SysAdmin Day'17: Caption the SysAdmemes and win!
SysAdmin Day a.k.a System Administrator Appreciation Day' 2017 is coming. With this special day right around the corner, ManageEngine is going to be dishing out fun activities every week up and until the big day, to give all SysAdmins worldwide, a bit of a bash! First up, we have the SysAdmemes contest, so come aboard, caption the memes we've displayed below and show off your wit and humor! Also, stand a chance to be among the 25 lucky folks we'll be awarding $15 Amazon gift vouchers to! Click
Report with Date Parameters
I would like to use the following query, however, I would like to be able to pick up all open tickets based on a data parameter. Current Query: SELECT "sdo"."NAME" AS "Site", "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "cri"."FIRST_NAME" AS "Created By", "ti"."FIRST_NAME" AS "Technician", "wotodesc"."FULLDESCRIPTION" AS "Description", "sdo"."NAME" AS "Site", "std"."STATUSNAME" AS "Request Status", "wo"."CREATEDTIME" AS "Created Time"
Office 2013 does not install on client comptuer
I am attempting to install Office 2013 on a client computer. I've followed the deployment guidelines from: https://www.manageengine.com/products/desktop-central/deploy-ms-office-2013-how-to.html?dci-sdthow I've checked on the test Windows 7 computer and in Task Manager, it shows the process "setup.exe" started and the process points to the correct share and file to run but the setup.exe never is executed. I've let it sit overnight and it just went into "retry in progress" status.
Did you know - How to send attachments with Password Expiration Notifications ?
Password expiration notifications ensure that users change their passwords on time and avoid facing locked-out accounts when they need it the most. This means reduced account locked-down tickets. With ADSelfService Plus you can automate this notification process. All you have to do is, create a scheduler configuring a customized message. As an additional advantage in ADSelfService Plus, you can send attachments with password expiration notifications. You can send files briefing the password complexity
Tip of the week: Choosing fields in the column picker
Building reports or charts would be a lot simpler if you had advanced search options for easy navigation. ManageEngine Analytics Plus offers a combination of searching, sorting, and filtering options to help you quickly find the fields you’re looking for. In the report editor screen, there are four options in the column picker section that help you conveniently pick fields of your choice, without having to scroll down the entire list. Collapse all/Expand all: Filter through tables from assorted
All Open Tickets
Is there a report option that will allow me to run for ALL Tickets based on their STATUS, capturing the status of OPEN, CLOSED, ONHOLD? Thank you, I greatly appreciate it.
Bug found?
I think I've found a bug, I can't come up with any other reason why this behavior happens. In creating a custom filter in request view, I try to create a filter that says "Technician is me" and "Last Update Time is <some date>". It would look something like this: However, after hitting Save, then going back in to edit the filter, it has changed the date by one day: It also happens when using "Created Time" . . . it happens when using "Greater or Equal" . . . it does NOT happen when I use "Greater".
Loading in Ticketing System
Dears, need your support as I have loading every day Ticketing System and working fine when shutdown and restart the service please advise urgently.
Can Asset Discovery Ignore Product Types?
So i started using SCCM to import Windows workstation data into service desk. I still want to use Service Desk Plus to do network scans for other devices on the network though. I have a network 10.4.1.1-255 that will have both workstations, ap's and printers on it. When i scan the VLAN using network scan its detecting workstations and populating the names, but saying that the scan failed for those devices. The scan did fail because i haven't loaded any windows credentials into the system. I can't
Fields and Forms
I have created 3 extra fields in de form prio ben, urgentie ben and impact ben. I want to create a rule that the Prio is set to 3 if the fields Urgentie Ben = 3 and the Impact Ben is 3. This is working with the default fields in the system but not with the extra fields I created, is there a way to dot this?
Change the default font in e-mails to Arial 10 - request for a JS file
Hi, As per title, can we get a new JS file which would change the default font for all e-mails / text editors to Arial 10? Thanks. Regards, Tom
Does ticket generation/mail server stop fetching if a large amount of tickets are generated around the same time?
During the past month our mail fetching service has stopped fetching tickets. I had to navigate to Admin > Mail Server Settings > and click start fetching to resume receiving tickets. This last time I noticed two of our services that usually generate about 10 tickets each went down at the same time. Would this large influx of tickets turn fetching service off or is something else causing this issue?
Crystal Report Availability
Is there a way to get a listing of tables and fields so that I can utilize Crystal Reports to build my own customer reports with my own set of parameters? Thank you.
Chat Issue
Hi there I have an issue with the chat module. When a requester starts a chat session - the technicians cannot see it unless he/she goes to the chat overview and even here we cannot pick up the chat module Any having the issue ? Best regards Ivan Rafn
Summary report showing strange dates
I have created a summary report of all tickets by technician. We have only had Servicedesk Plus since last December, 2016 but I get results showing data from December of 1969. Very strange. Any ideas on why that is occurring? I have attached what the output looks like. Here is the SQL query that the report generator created: SELECT ti.FIRST_NAME AS "Technician", ti.FIRST_NAME AS "Technician", longtodate(wo.RESOLVEDTIME) AS "Resolved Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
OpManager - Web Application Potentially Vulnerable to Clickjacking
As a result of our last scan we received notification of the Web Application Potentially Vulnerable to Clickjacking within our OpManager server. The Solution: Return the X-Frame-Options or Content-Security-Policy (with the 'frame-ancestors' directive) HTTP header with the page's response. This prevents the page's content from being rendered by another site when using the frame or iframe HTML tags. I found the solution for Service Desk but not for OpManager. https://forums.manageengine.com/topic/manage-engine-web-application-potentially-vulnerable-to-clickjacking-return-the-x-frame-options-http-header-with-the-page-s-response
When using the notification rule, special characters such as "&" are converted and parameter setting etc can not be done.
Hi Support, It is as per the title, but we set up the notification rule in management. In that case, I wanted to add parameters to the request link, so I put it on the hyperlink of "&portalID=XXX" URL or in the sentence. However, because it was a special character, it was converted to "& amp;" and I did not know how to not convert it. Is there any escape character etc? Thank you in advance. Best regards.
App Manager
I currently have SDP Pro running in our environment licensed for 5 techs and 500 nodes along with the system tools add-on. The machine it's running on is a Win 7 Pro x64 machine with and i5 CPU and 8GB of RAM and a 1TB hard drive. I'm looking at adding the Application Manager product (50 monitors) to our environment and was debating on running it on the same box. Would this be advisable or should I look at running it on its own machine?
Report/Export Helpdesk Customizer Task Template
I would like to create a report to show all the tasks that we have build under Helpdesk Customizer > Task Template. Thanks, Tammy Your Version : 9.2 Build 9210 Latest Version : 9.2 Build 9210 [Details] Database : mssql
Exchange Reporter Plus
Hi, I want to monitor DAG failover (I need to know when failover is accrued). My question is if the Exchange Monitor free tool can help me with that?
Merge Requests
When merged, requests lose information from new request, remaining the information from older request. Merging should keep all information from description, resolution.
Password change request tracking
Hi ME Team, Someone send my employee password reset how can i track who send this password ? Regards and Thanks.
changing servicedesk server's IP address
Hi, I tried to change IP address of Servicedesk server but it did not work. is there any configuration should I change in the application? Regards,
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