Can not enable Active Directory authantication
I have configured active directory and i have imported the AD users as sequesters but users can not authenticate to the application using their AD user name and password.
Monitoring Exchange services, components, and protocols
Week 2 of ManageEngine's free training - Register now! Date: August 2, 2017 Time: 2pm PDT Last Wednesday, we demonstrated how you can audit any change that happens in your Exchange environment. But, what about all the modifications that could impact Exchange Server health, you ask. Well, we have a solution there too, through the monitoring functionality of Exchange Reporter Plus! Workshop #2 is going to be all about monitoring the health of your Exchange components and protocols, and you definitely
admin denied access to configure in desktop management engine
Hi, I am admin yet i have no rights to configure alerts on the desktop management engine admin page as below; please assist
patch id 104655 fails to install error is wait operation timed out
patch id 104655 KB4032113 July 2017 Description of Preview of Quality Rollup for the .NET Framework 4.5.2 on Windows 7 SP1 and Windows Server 2008 R2 SP1 (KB4024845) all on computer takes a long time to try install and then fails with error wait operation timed out.
Configure RDP sessions to only use the currently logged in account
Hi, I've scoured the net to look for this but can't find anything. We would like to enforce a workplace policy whereby a user, Joe Bloggs for example, logs into PMP. Joe then wants to RDP into a server, but MUST use the account he has logged in to PMP with (domain\joe.bloggs), for the RDP session as well. We don't want anyone to be able to use the "domain accounts" that are provided as the first selectable option in the "Auto logon" pop-up window. This is for auditing purposes. I know that all of
Work order
I've already mentioned months ago, I badly need possibility to edit (fill) workorder online and has it sign by customer on my tablet, on site or remotely. I believe it is time to abandon paper work orders and replace them with digital form. Now, we have to print work order, at best on customer printer filling resolution on my web form over his PC (printer!). Usually we have to print empty work order,. fill it on site by hand, has it sign by client, and then reprint resolution and time sheet into
Feedback survey
We would like to be able to respond more rapidly to feedback from end of call customer surveys. Send a copy of the feedback to the technician that handled the call Escalate the feedback to a service manager, account manager where appropriate Have an overall weekly report that can represent a KPI for each technician over a period of time Any ideas
Certification Tracking
This is a feature in a water work order system to track if the Techs are keeping there certifications current.
New feature - calendar of lease
Can you add in future a possibilty of synchronization a lease with calendar. For example one of the user wants to lease one of the asset, but he sees that since 25.10 to 05.11 the asset would be leased, so he can reserve it since 26.10. Is it possible to create it in future versions?
Paloalto PA 500 Backup Failed
Hi Team , SSH configuration for Paloalto Firewall are valid and able to connect the device through SSH but when we add new device through Paloalto Template and enter SSH credentials it's verified all the credentials successfully but at last when we click on take a backup immediately , it failed. I'm not sure what is wrong with the configuration but we are able to get a backup of our VM-300 paloalto firewall through NCM version 12 but not able to get a backup of PA500 after its successfully verified
Unable to start NCMSSHDService in linux machine
Hi Support, find the below snap of the error and suggest how to resolve this issue. Starting Services CacheService [ STARTED ] I18NService [ STARTED ] AuthenticationService [ STARTED ] AuthorizationService [ STARTED ] TaskEngineService [ STARTED ] WorkEngineService [ STARTED ] ClientFrameworkService
Unable to add a technician user
Hi. I'm trying to add a technician user but SDP returns a message saying that the user already exists, but don't. I added some users and I didn't have problems. Anyone having this issue? Thanks.
Copy/ Paste is not working on a resource which is already added in Password Manager Pro
I have already added a server as a resource but many functions are not working like copy/ paste also few keys are not getting inserted like @ or Shift. I am using Chorme, PMP Version is 9.0.0.0 build 9000. Resource added is Windows 2008 R2 Server. Quick response will be much appreciated please....
Misspelled subheaders
Please correct the spelling of the workstation...
Blank Resolutions are back
SD-67037 where incidents had a blank resolution was resolved in build 9314 but has come back after upgrading from 9314 to 9317.
Delete some Survey.
Hello, I have one survey result that I have placed for test and I want to delete it. How can I do it? Best regards, Turan Aydin
Need to monitor latency or timeouts on network interfaces
Hello, I am getting reports from my application team that there is either latency or timeouts on the network. Opmanager does not allow to do connectivity checks shorter that 1 min, which is too long of an interval to identify such issues. How can I monitor either switch ports or servers to prove or disprove this claim?
Problem Support Portal
Hi team, I have a problem with support.zoho.com support portal. Since last week this message is coming out whenever I want to consult the service requests to ManageEngine: I don't know who to process this request, or it is a known error and is already processing it. A thousand apologies if I put it in this forum, I did not know where else to post this message. Thank you and looking forward to hearing from you soon.
when i access a windows 2008 R2 based server remotely. Keyboard and mouse dont function correctly
I am using Password Manager pro version 9.0.0 build 9000. when i access a windows 2008 R2 based server remotely. Keyboard and mouse dont work correctly. I cant copy and paste text. when i want to write '@' sign, keyboard writes '2'.I am using google chrome version 40.0.2214.111m. how can i solve this problem please reply soon.
CMDB - Admin tab, Configuration Item Type configuration- Add Relationship selection box rendering incorrectly
ServiceDesk Plus Enterprise build 9301: The 'Relationship Type' dropdown box is not adaptive and ends up listing the Inverse Relationship option in a different row with an unrelated Relationship option if a custom Relationship Type name exceeds the set Character limit for the cell view in this list, e.g. Create a custom Relationship Type 20+ Characters long, e.g. Relationship = "is Senior SA (System Adminstrator) for" Inverse Relationship = "Senior SA (System Adminstrator) is" Go to a Configuration
Opmanager stopped sending "device not responding" alerts
Hello I am running opmanager 12.2. Opmanager suddenly stopped sending "device not responding" alerts to emails, but it shows in opmanager correctly in "Alarms" section when device goes not responsive to opmanager. I haven't made any changes to server lately except I installed site24x7 on-premise poller about a week ago and tried to use it. The pollers service/process has been in shutdown state for few days now and I can't uninstall it. I think that the on-premise poller installation messed opmanager
Query Script Required - Any help much apprechiated
Hi all, I need 2 scripts to run in the Query Reports which contains the following Colum's: All Users/requesters: Below are the types of data required for the extract, which are dependent on the risk level given to it: Risk ratings of 6 or 7 will require: First Name Surname Username (login name) Permission profile or access level (Tech Roles) Description of each profile or access level (Support Groups) Department Risk rating of 8 or 9 require the same as above, with additional: Full list of granular
AGENT ASSET SCAN FAILS ON SERVER 2012
An agent asset scan fails on our Windows 2012 servers UNLESS I disable the firewall. It failed with agent version 1.0.24 and I have installed the latest agent version, 1.0.25 and it still fails. I've rechecked to assure that port 9000 is open, both incoming and outgoing. I am not having any issues on our Windows 2008 servers. Is there a known "fix" for this?
Service starting but cannot connect
Hi All, SDP MSP 9.10 running with out issue until recently, now cannot connect. I thought it was that fact that my cert had expired, I have renewed with GoDaddy and imported the pfx as per this article - https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-pfx.html as I had done in the past. However I still cannot connect and get this in the wrapper log STATUS | wrapper | 2017/07/31 12:24:29 | <-- Wrapper Stopped STATUS | wrapper | 2017/07/31 12:24:39 | Starting
Unable to close request from Mobile App
Hello, We have a technician who's unable to close a request from the app after upgrading to build 9317. Attached is the error message he gets when trying to close the request. Please let me know if you need any other information. Thanks!
Tickets open by voicemail
When a ticket is opened via voicemail it adds our helpdesk email in the CC line. This is a problem when we try to close the ticket because the helpdesk email can not have emails delivered to it so the tickets reopens with a message undeliverable email. Is there a way to close these tickets without them reopening?
Can't find how to archive request
Hello, we are using 9.3 build 9317 and the question is - how can we archive individual request? Can't find this button in actions anymore. We don't want to start automatic process (Admin-General-Data archiving) for now. Looks like Admin guide is little obsolete.
Roles for the current had (sp) changed. Login again.
I am trying to use the Android app, but I am seeing this message each time. How do I address the problem please? Thanks in advance - Terry
Share Request Feature
How are others using this recent feature? We'd like to see notifications included when sharing requests so others can follow the conversation and ticket progression. This would mirror 'watch list' functionality that is already on the SD+ roadmap. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Help with SNMP and MSA P2000
Hello, I try to get events from our MSA P2000 G3. My steps: - Added OpManager Host to Trap Host 1 Address, Notification Level - Information (for testing), Read Community - Public, White Community - Private. Nothing else. - In Opmanager I successfully discovered device. - Created E-Mail Notification, chose Criteria: Hardware in problematic condition, Interface or switch port has some problems, when any SNMP trap is received from the device (chose all traps), When any Configuration is changed, when
Search Box in Build 9315
Is there anyway to change the default search option in the new search box? We use the "Default Search" far more than the Request Id Search. Thank You, Josh
Chat request unable to see any group
when a requester tries to submit a chat request they see a blank group and cannot select anything. How do i go about fixing this? either allow them to select a group or default to a specific group.
Slow overall performance in Desktop Central
Hi, We have an in house Desktop Central server and lately I've noticed significant decrease in performance there is a delay accessing pretty much any of the tabs in the console. Is there a way to improve speed in DC with MSSQL 2012 db? We have about 500 managed computers and use DC for pretty much everything. The box itself has plenty of resources Has anyone seen anything like this? any ideas?
Free Webinar for 'Catching up with what's new in ADManager Plus'
Free Webinar for 'Catching up with what's new in ADManager Plus' August 3rd @2PM EDT We're happy to present this webinar to help you master the most recent features in ADManager Plus and better manage your Active Directory (AD), Exchange, and Office365 environments. This webinar includes a live demonstration of the latest features of ADManager Plus-ServiceNow integration, help desk delegation, and more Reserve your seat With the all new ADManager Plus, learn how to Enable litigation hold and
ServiceDesk Plus Agent
Hi Guys Is there a command i can run to force the Service Desk plus agent to post its xml file to the service desk server? I understand it does it shortly after machine boot but want options for manual posting, Many Thanks Adam
SysAdmin Day'17: Download these cool posters and win!
We're inching toward System Administrator Appreciation Day' 17 and the excitement is real! To keep the excitement going, we at ManageEngine have come up with GoT based posters that spoofs popular Game of Thrones characters, giving them an IT twist. Each poster is a work of art that aligns with Sysadmin personalities, and we're sure they will make you smile. The hard copies of these posters can adorn your work desk or sit on your computers as wall papers. So, you'll need to do just that: 1. Download/print
Disallow assigning Technician if call is 'On Hold'
We are having an issue with users forgetting to change a Status from 'On Hold' before assigning a new technician. This means a ticket is re-assigned but isn't very visible to an unsuspecting Tech. Is there a method whereby I can force a Status change when a ticket goes from Technician A to Technician B, or Support Group A to Support Group B?
Remove 'Delivered Within' Banner from Service Requests
Is it possible to remove the 'Delivered Within' banner on service requests that have an SLA assigned?
Mail to Requester - Sending Notification Failed
Dears, I facing problem sending email from service desk Plus outside my domain it don't allow me send and give the error. Mail to Requester - Sending Notification Failed. I gave "Send As" permission in exchange for the user which I logged in also user has administrator permission. Regards, Ehsan
Rule Engine Failing to Add Script Monitor
Hi All, I have just created a script monitor which I would like to deploy out to all windows computers and the only way I could see to do this in bulk was to create a new rule in Rule Engine. Currently the rule has the following criteria and is set to match on all criteria: Criteria Condition Value Type contains Windows Vendor equals Microsoft The action for the rule is as follows (the name of my script monitor is 'Service Account Audit'): Action Action Properties Associate a Script Monitor Service
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