Is there a way to surpress email notifications for FCRs only?

On many occasions, our help desk will receive a phone call and resolve the issue on the same call (eg: password reset). We would like to reduce the number of notifications to just the resolution notification or no notification at all because the issue is already resolved and the notifications may confuse customers.

Currently, when a ticket is created and resolved, the customer receives an email notification stating a ticket has been created followed by another notification stating it is resolved. We would like to keep this for the remainder of the environment.

Thanks,

Cyrus