Request replies
Hi, we've noticed that when a technician replies to a request and manually removes someone from CC that person that was in CC will come back the next time the technician replies even if the conversation he's replying to doesn't include that person. Is that by design? We have the following email notification rules:
Acknowledge requester by e-mail when a new request is received
E-mail user when a request is resolved.
Acknowledge E-mail Cc users by e-mail when a new request is created
Acknowledge E-mail Cc users when a request is resolved.
Thanks,
Acknowledge requester by e-mail when a new request is received
E-mail user when a request is resolved.
Acknowledge E-mail Cc users by e-mail when a new request is created
Acknowledge E-mail Cc users when a request is resolved.
Thanks,