Notification Rule: Notify technician when a request is updated by editor
This rule does not appear to notify the assigned technician whenever the ticket is edited/changed by another technician. Am I misunderstanding the intent of this notification rule? Does anyone else successfully use this notification rule for same purpose?
We are running 9304 with MS SQL.
Thanks in advance,
Craig Rice
We are running 9304 with MS SQL.
Thanks in advance,
Craig Rice