[Free Training] Simplify IP address management with OpUtils
Greetings from ManageEngine! We're excited to invite you to our upcoming OpUtils free training session, where you'll gain practical insights and techniques to efficiently monitor and manage your IP infrastructure. Discover how to stay on top of your IP
How to Set Up ManageEngine Remote Access Plus on an i5 gaming laptop?
Hi everyone, I’m looking to install ManageEngine Remote Access Plus on my laptop and would really appreciate some guidance from the community. I’m using an i5 gaming laptop and I want to ensure it's properly configured to handle remote desktop connections,
Assets segregation by Sites
Hello, is it possible that in the next updates, in the asset section, there will be a filter based on branch, because each branch is separate, in my opinion it will be better managed. Thank you for your good program and your excellent support team.
Is it possible to make a dashboard public?
I would like to create a dashboard and share it without requiring credentials within OpManager? This would be for NOC views to display on a wall monitor. It would just display custom NOC dashboards. Current version of OpManager is 202503-111-0192. Thank
Assign users to a customer while keeping their user data synced with azure or Zoho directory.
We’ve gone through initial configuration of our Service Desk Plus Cloud MSP instance and imported users from azure and Zoho directory but they are only listed in the base customer instead of the domains matching their email. The requests created by email
[New Release] ADManager Plus' latest build 8011 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliability
Best Approach for Offboarding via a custom app.
Hey ADManager Plus community! I need your advice on the best practices for offboarding employees using ADManager Plus with 3rd party app. I want to trigger the process ASAP through a custom app we're building. I want to trigger an off-boarding orchestration
Google Workspace Settings
After updating to 8010 Google Workspace settings have disappeared and I'm unable to reenter what was tested and working in 8002 prior to the update. Has anyone else experienced this? If so, is there a solution? Thanks
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
Category, Subcategory, Item vs Configuration Item
Hey everyone. I'm curious about the appropriate use of CSI vs CI in service requests and incidents. What is the intended purpose of each and how have you specifically implemented these two concepts into your environment?
AD Login Issue Post Upgrade to Build 6130 – Signature Verification Failed
Dear Customers, We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.
Are State Change rules in Request Life Cycle supposed to trigger on all field changes?
I have several transitions leading to the status Open. And at least one of those transitions has If Technician = Empty Field Update->Techician->$LoggedInUser Lets say it's called X Now when any technician transitions from X to Open the Techician value
Tabular Report, Excel Export, Date Format not compatible
Hi, When exporting tabular reports the date format is: DD-MM-YYYY This format is not compatible with Excel. IS there a w ay to change the Tabular report to export in an Excel Date friendly format? Thanks
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Integrating service desk with VOIP
I know one of the goals of the service desk is to reduce phone calls But 65% of users still tend to make phone calls What is the solution? How can you really reduce call rates? Does this solve the problem by integrating service desk with VOIP ? Please write about your successful experiences
Get value from pick list with Deluge
We are trying to update a script and during testing we discovered that it is returning more than just the name. This started happening during the last update. We are on build 14940. Here is the part of the script pulling in the value. How do we get the
Display input field if selection is "other"
Hello everyone, I would like to create a custom template in "Incident Template." What I would like to know is that when I use the drop-down list, there are several options and "Other" at the end if the selection isn't in the list of choices. I want when
DueBy Date Report
Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status Request
System varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history
Say hello to Ctrl Alt Secure! A talk show that gets cybersecurity right
What’s this all about? Ctrl Alt Secure is our new banner under which we’ll be launching podcasts and video content that taps into what’s shaping cybersecurity right now. Expect episodic releases featuring experts from different verticals, a library of
M365 Manager Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4700. Feature MFA Registration Details report: This new report shows a list of users and their registered authentication methods. OneDrive Sensitivity Labels audit
M365 Security Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4700. Feature OneDrive Sensitivity Labels audit reports: You can now audit and track the details of events where sensitivity labels were added, changed, or removed
Migrate ServiceDesk Plus to another server
Hello everyone, I have to migrate SD from 32bits to 64 bits, so Im trying to do it to a second server, because I cant get stopped the productive server so much time. The server prod is still running, and I installed the app at 64 bits on a new server.
ServiceDesk Graph Collecting Emails and Breaking
Just wanted to check in with everyone—has anyone else experienced ServiceDesk maxing out CPU usage when processing emails with large attachments, and then essentially giving up on processing the message? We've encountered a few situations where a single
Installation Failed - The system cannot find the file specified.
Trying to perform software deployments and the configurations fails on some machines, not all, with an error that says, "Installation Failed - The system cannot find the file specified." I've looked through the logs of the client machine but I'm unable
Capitronbank sms gateway issue
Hello, We have issue for sms gateway on OpManager. I'm attaching instruction file in this problem. Thank you
How to Recover Corrupted Exchange database?
To recover a corrupted Exchange database, you should first attempt to Mount and Dismount Exchange Database to check its status. If the database cannot be mounted due to corruption, you can use the Eseutil tool to repair it. Run the command eseutil /p
How to Migrate SharePoint Site to Another Tenant?
Migrating the SharePoint site to another tenant is a daunting task, due to the unavailability of native or manual methods. Therefore, we have only one option to opt for an automated solution to migrate SharePoint Site to another Site. But the question
How to backup Office 365 emails?
One of the most reliable ways to back up Office 365 emails is by using a dedicated solution like the SysTools Office 365 Backup Tool. This tool allows users to securely export and save their Office 365 mailbox data, including emails, contacts, calendars,
What is the best way to add our ISPs to SDP?
To keep organized and have them easy for looking up, how do people generally add their ISPs to SDP, either contracts, CMDB, assets, vendors, or whatever. We'd like to be able to easily see which location has which ISPs at which speeds and how much we
IAM0019
Hello, I'm using the services provided by ManageEngine Endpoint Central. I have a requirement to find out which software is installed on which computer. To achieve this, I'm linking multiple services together. However, when I make too many requests, I
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
How can you add other MFA methods to default admin account?
It seems like it forces the admin account to sign up for Q&A MFA only and there's no way to add other methods. I've set up other methods for domain users such as authenticators. Is there a way to do it for the default admin account too?
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similar
SDMSP iphone app updated, won't connect "provide a correct server".
Subject says it all, last night my iPhone app updated and now it won't connect. I've confirmed this with another user who also updated and now can't connect. It asks for the URL to our SDMSP site, but fails with the above error.
custom role based on department
Hi Team, Is there any option or role where I can able to set a condition for asset module. In the role/condition, I want to set a condition based on the department. where one departments assets is not visible/accessible to another department technicians.
Unable to backup to Google Drive
I tried setting up the Galaxy Tablet to back up to Google Drive. I went to Google Drive > Settings > Backup and reset > checked 'Other device data' > Confirm. However, on the Backup status screen, it shows: Other device data Couldn't turn on backup. Try
What are the OS supported in the Probe-based scan
Does SDPC have a list of OS supported in the Probe-based scan, similar to the list we have for SDP on-premises here?https://help.servicedeskplus.com/asset-scan-faqs Please note, I am referring to the OS supported list mentioned in the hyperlink under
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