Name Change & Associated Taks?
We're relatively new to ADManager, and I'd to know if the following is possible to turn into a delegated task. The scenario comes up quite frequently, a user's sir name has changed (Example, Jennifer Smith is now Jennifer Johnson). Here's what we would typically need to accomplish: Rename the user account from smitj to johnj. Rename the home directory from smitj to johnj. Create a new home directory share of johnj$ on the new home directory folder. Rename the contact information. Change the primary
After recent update, Endpoint Central forces a User Confirmation Prompt for System Tools access
After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Software License Tracking
Like many organizations it's easy to get bogged down with tracking assets and licenses. I'd like to see what some of you all are using to track software license usage. We have multiple software types (O365, Adobe, AutoCAD) as examples that each has their
Change Default Focus Field on Incident Template
I have just noticed that for our requesters when they begin to fill out a request the default focus field is always the Subject field, regardless of its location on the incident template. In some cases, there may be many fields further up on the page,
Add an Attachments navigation menu to Releases
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it
Asset Report with Firmware
Hello, I can see that some of the assets we scan have an entry for firmware, but I can't figure out where that's stored in the database. I have this query report, which pulls everything I need except the firmware. Any idea what I need to add to it? Thanks!
Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase
Users cannot open their mailox after I have installed ADsspOWAIISModule
Hello, As part of our testing environment, I installed the ADsspOWAIISModule on an Exchange 2016 server to evaluate the implementation of multi-factor authentication (MFA). Since the installation, users have been unable to access their mailboxes. An error
Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
"Report an Issue" button no longer opens Incident Template catalog
A few users have reported that when selecting the "Report an Issue" button from the home page it now opens up the same specific template instead of the catalog of incident templates. The template that is opening isn't even the default. We are using the
[SDF-83747] Digital signature when user gets assigned asset
Hello , I am looking for a way get users to digitally sign ( lets name it a contract) when they get a asset assigned. I know this can be done within the template but cannot find out a easy way. Any tips ?
iPhone assigned with MDM profile but no contact
Hi, an iPhone was prepared with apple configurator and was already successfully managed. But within the last days (due to a recovery via icloud) the device didn't contact the mdm anymore (no contact since may 25th). Looking at the iphone the mdm profile
Script to Create Text File
I would like to be able to create a text (specifically Ansible Playbook or YAML file) file from a request. For example, a request is made filling out the Ansible requirements. From that request and using the SDP variables, a YAML file is created and saved
Endpoint Central: free edition installation
Hi, Team, A customer of mine wants the Endpoint Central agents just for inventory purposes on SDP. Can we install the Endpoint Central on a dedicated server or does it need to be installed on the SDP server? Thanks
How to Populate "Product Types", "Product Names" and "Assets" on Request Additional Fields?
Dear All, Is it possible to populate "Product Type" at first selection and it auto. populate its related "Product Names" in second request additional field. Once the Product name is selected, it auto. populate's In-Store "Asset Name" on the third request
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
Alert: Users of 14900 build
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Identity360 now supports JumpCloud and Sage HR!
Hi everyone, We’re pleased to inform you about new integrations in Identity360! Enhancement Integration with JumpCloud and Sage HR: The integration with JumpCloud includes life cycle management, while the Sage HR integration supports SSO, MFA, and life
PAM360 New Build 7500
Hi, PAM360 build 7500 has been released and is now available for download. We are excited to announce the introduction of a cutting-edge task automation feature – Privileged Task Automation, powered by Qntrl Circuits. This release also includes a new
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Patch Tuesday Updates: May 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-05 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5058429) (ESU) (CVE-2025-30397) (CVE-2025-32706) (CVE-2025-32701)
Prevent Windows 10 to 11 Upgrades
I do not want to upgrade my clients from Win10 to Win11. We currently have other tools for that and I have a requirement where some of my machines CANNOT be upgraded accidentally. Using Vulnerability Manager Plus, is there something I can do to help ensure
ServiceDesk Plus MSP - Can assets be moved from one company to another?
The title says it all really. We would like to transfer some assets which have been absorbed from a child company into the parent company but I can see no obvious way of doing it through the GUI. Is that an option or would the asset need to be recreated in the parent company? thanks
Windows Server 2025 device template
Is there an OpManager device template available for Windows Server 2025 ? If not, when will it be available ?
Upcoming enhancements in integration, setup,CMDB , and worklog in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,CMDB , and worklogs in ServiceDesk Plus Cloud.Below is a brief run-through of the same. New Feature Integration Azure OpenAI Integration Integrate ServiceDesk Plus Cloud
M365 Security Plus build 4701 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4701. Enhancement Japanese translations in the product have been improved. How to update? Update using service pack. New to M365 Security Plus? Download the fully
M365 Manager Plus build 4701 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4701. Enhancement Japanese translations in the product have been improved. Issue Fixes An issue in User reports that caused them to display removed group members alongside
Upcoming enhancement in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancement in DRE sendmail Offloading in ServiceDesk Plus Cloud. DRE sendmail Offloading Emails sent via sendmail in Custom Functions are now treated as system notifications. Limitations Emails will
L360 Possible Worm Activity
Hello. We are new to managed engine products including L360. We actually just went live with L360 yesterday and had a few alerts on possible Worm activity. However, we think this is just the bios installing as we have done a few test and alerts from these
Department is set to General for all new users
Department is set to General for all new users Noticed this today, for all new users. Department is showing correctly in Zoho Directory, and the mapping for Department is correct, no changes since we implemented the system.
Report Error on Run
Good Day All reports fail with the below error Your Version : 14.9 Build 14970 Database: PGSQL
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
High Availability Licensing and Server Support for ManageEngine Product
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Exchange Reporter Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or
Schedule Reports issue
Dear Sir, I have set a schedule report. it works good. If the schedule report doesn't have any data, may I set the system don't send mail ? Thanks. Finley
Using WSUS as the source of update files...
Hi all; My customer prefers to use WSUS in Internet side and Endpoint Central as the intranet side. Is it possible to sync updates from WSUS? Thanks
SDP - Change request status on technician or user reply.
Hi, I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file? Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response" I've tried to use the business rules, but they seem to lack this functionality. Is there any other way around? Thank you, Miron
Automatic Updater for AD Self Service Plus
Is there an automated updater for this software? I need to make sure we are covered as soon as possible for any zero-day exploits out there
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