Adding VmWare ESXi hosts to Desktop Central
Is it possible to add VmWare ESXi host servers to DeskTop Central? Thanks
Do we have the option to scan the Azure applications_Collebra
Dear Team, The customer is using Azure, which hosts multiple applications. The question here is whether Vulnerability Manager Plus will scan these applications and provide us with the vulnerability report. Please provide clarification on this. Regards
Not able to upgrade from 14750 to 14840
This appeared when i am installing the ppm. Could you please advise me on what i should do? Thank you
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Retaining Change request description alongside request description when a Change is created from a Service request
Dears, Greetings! We are on the latest build of SDP 14.2 Build 14200. We have customized Change template description field, such that it captures lot of details from the requester. At times, we do raise Change from existing requests. Doing so, description
ManageEngine Endpoint Central: constant, high CPU usage
On my Macbook, I have constant high CPU usage from the ManageEngine Endpoint software. In my case, the problem is the "dcuserhandler" process, for which the Activity Monitor typically reports ~150% CPU usage. Options
SDP Concurrent License for Technician
I know this have been up for discussion previously but I haven´t seen any new regarding it. Are there any plans on changing from "Name Techician" to "Concurrent logged in techician" in Servicedesk Plus Cloud? If not for the entire domain, but would it
Task Template Trigger
I created a Task Template but forgot to set it in the trigger mode. When I try to edit it, the Assign and Mark buttons are not available. Where can I make this change?
"Query_Report_Admin" API Permission Is Missing
Hi, I am trying to use the /dcapi/threats/systemreport/vulnerabilities API call to fetch system vulnerabilities. The call works on one ME-EC deployment and fails on another. Debugging shows that, although both API Tokens were created using Administrator
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
How do I define credential for SSH connection using Public Key Authentication in AppManager?
I want to create a new file/directory monitoring. This monitor will connect to a new host by SSH using Public Key Authentication method. However, which information should I put in "Private key" text box? Should it be a path that lead to my generated private
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Desktop Central Client Compatibility with ARM Processors
We would like to install the Desktop Central client on a Raspberry Pi running Debian Buster. Unfortunately, Manage Engine does not support the ARM processors that Raspberry Pis use. Is this something that Manage Engine is working on? If so, can you please
disable edits in details view
In details view you can update fields and even though there is a rule that is set to make an additional mandatory, it isn’t forced before saving. Worse the rule will run if just the one field is updated, and then will run the second rule if the next field
Wayland support for Linux remote control
With more distributions making Wayland a default for their desktop environments, is there a plan to support Wayland in the Linux remote control app?
NAT problem on Cloudflare CDN
Hi Good day I plan to manage PAM360 server through Cloudflare CDN I have problems setting up sessions (RDP, SSH,...). Considering that PAM360 needs port 8282 to view WEB and port 8283 to create RDP sessions, it needs other ports like 8285 for other sessions,
Splunk SIEM integration - PAM360
Hi. I need to integrate Splunk SIEM for log forwarding. Unfortunately, I couldn't find detailed information on the internet. What is required from me as the "Collector Name," and what information should I enter there?
Ability to Bulk Edit Change Requests
We've run into a scenario where we needed to migrate change and request tickets to a new Site. It was a process to migrate all our tickets to the new site but now need to work on migrating 1000's of Change tickets. Is there any way a bulk action could
How can I add and distribute Microsoft Store apps nowadays?
Hello, pitstop! I know that Microsoft Store apps are no longer possible to distribute through the Windows App Management tab on Mobile Device Manager Plus. However, I can't find any official help articles on what my alternatives are for adding and distributing
SharePoint Manager Plus build 4505 released!
Hello Everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4505. The new build supports the following: Enhancement: SharePoint Manager Plus now supports Duo Web SDK v4 with Universal Prompt, providing a simplified and
RecoveryManager Plus rolls out build 6221
We are glad to release the latest version of RecoveryManager Plus, build 6221. Issue fixes: · An issue that prevented adding Wasabi us-east-1 region buckets, due to an endpoint inconsistency, has been fixed. · An issue where Exchange on-premises servers
Deploy Systernals BgInfo Walk through
Hello, Was interested if there is a walk through on deploying BgInfo to client machines.Here is a link to BgInfo http://technet.microsoft.com/en-us/sysinternals/bb897557.aspx for more information. Regards, TJ Havens
Change module- Field and forms rules not working
We have been upgraded to a new version and the Field and Form rules from the Change Template are not longer working. Could you please let me know what are the mininum configuration required for the rules to work? Please assist
iBAS++ Agent installation issue from Patch Manager Plus Console
Hi Team, We are unable to install the agent from the Patch Manager Plus console. We are receiving an error stating that Admin$\Temp is not accessible. However, all required ports are accessible between the server and the agent, and Admin$\Temp is accessible.
Mandate task fields
Hi Is there a way to mandate fields (owner, group) during task creation? I know I can mandate fields for closing a task.
Backup Emails from IMAP Mail Server?
Backing up emails from an IMAP mail server depends on your preferred method and technical expertise. Here are two common approaches: 1. Using your email client: Microsoft Outlook: If you use Outlook with your IMAP account, you can export your mailbox
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
how to set automatically : Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort
Hello, We want to automatically set the actual end time of the field on the task based on the calculation below: Actual End Date = Actual Start Date + Estimated Work (Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort) I think this can be done
Introducing the Enhanced Applications Manager Widgets & Dashboards
We’re excited to introduce a series of updates to the Applications Manager's widgets & dashboards, designed to provide a more intuitive, interactive, and visually engaging experience. These enhancements have been developed in response to valuable feedback
GET API response (result) doesn't show all requests
Dear All, We are using the GET API to view all the requests but the response doesn’t show all the requests. Regards, Wajahath Farooq
How to Fetch all request through GET API specific to the Requester?
Dear All, How can we fetch all requests (specific requester) through GET API based on the "Requester.Email" or "Requester.LoginID"? Please let us know the search criteria (input_data). Regards, Wajahath Farooq
How to find Postgres Database Password
Hello, I'm attempting to up the security of our ServiceDesk, and one of the recommended measures is to change the Postgres Database default password. When I selected the security measure, I was redirected to this link - https://help.servicedeskplus.com/change-postgres-user-password.
OS Deployment - Driver Vendors
We use Dell PC and laptops. The OS deployment is working great. I have a question about what drivers to include. Do I include both WinPE10.0 and WinPE11.0 files into the Bootable media?
Auto Assign a ticket based on a incoming email and using a specific keyword in the Subject Line
Hi team- I'm trying to auto assign a ticket to a technician that comes in via email has a specific keyword in the subject line. This ticket will go to only one specific technician, and not the entire team. Has and what has anyone had luck with this? If
Improvements to new Dashboard (2025)
A few suggestions to improving the new features for the default dashboards: Ability to add more than one status (field) to a filter. For example, I can only highlight individual Status names and not a collection a names (Open vs. Open, WIP) (OnHold vs.
Extract all requests/changes in .csv
Hi, greentings We need to extract a complete report of all requests and changes registered in the on-premise SDP What is the recommended procedure?
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 26]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 27]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss the step-by-step procedure to design, implement, and manage a powerful service delivery model to cater to your organization's service needs.
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