Keep getting an error when trying to run a new Automation
Hello! I keep getting this error when trying to run a new automation I have created for User Creation: Unable to find the specified file location.Ensure that you have the necessary NTFS/Share permissions to access the specified file. I have tried following:
Disable user account from HR
We are new to this tool and are trying to figure out how to disable an account based upon a CSV feed file from our HR system. That file doesn't have any AD account information, just an Employee ID. We do track that attribute in our AD accounts and want
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Security gaps, outages and repetitive incidents often drain your team's productivity. But what if you could establish a proactive IT landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
Get Ready! Shield NxG 2025 IAM & Cybersecurity Seminar Coming to Seattle, San Jose, Dallas, and Orlando!
Hello! ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG 2025 happening in Seattle, San Jose, Dallas, and Orlando! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid IT infrastructures.
Multiple Accounts in One Mail Server Settings Configuration
Hello, I need assistance with mail server settings configuration, in particular.. can I use multiple accounts to fetch emails in one service desk product? Thanks in advance.
GET all Assets and Workstations via API
Hello! I've seen this asked earlier though not answered. I'm trying to use the Asset API to pull a list of ALL assets from SDPlus Cloud for a PowerApps app, using the instructions here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-list-asset
Search for "Descriptions" in task templates
Hello Support, for some of our technicans its neccassary to search for "descriptions" in our list of task templates. For example when there is a descritpion to Virtual Maschine. When a adminstrator replace a Vm and wants to edit all the tasks where is
Mail Fetching not working
I have run into an issue with mail fetching not working after I upgraded from 14820. Prior to that version I had to edit java.security file and add TLSv1 and TLSv1.1 to force Service Desk to use TLSv1.2 which is what our mail server uses. That file located
Disabling or Whitelisting Path from System File Integrity Check
Hi, Is there a way to completely disable the System File Integrity check? Alternatively, is it possible to exclude an entire path from being scanned? I keep getting repeated alerts for the same path on every scan, and it's becoming quite noisy. Would
log full of Windows error reporting
When I looked up the MEARWService.exe, it turns out to be part of ManageEngine Agent. This is since the latest update... Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MEARWService.exe P2: 0.0.0.0 P3:
Is it possible yet to mandate attachment in incident template?
Is it possible yet to mandate attachment in incident template? I saw on a reply a year ago that it will be available in future releases.
smartphone disconnected but impossible to "manage"
I have a Galaxy A21 smartphone, with MDM installed and working properly, wallpapers applied, user restrictions, etc. etc. however the smartphone does not appear in the portal for management, I can’t do anything because trying to enter the pass Revoke
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
Upgrade from 14.8 14840 to 14.9 14930 issue
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the message: "Please reconfigure the Requests custom table schema to retain data consistency in the integrated reporting framework tool. Click Yes to proceed or No to stop the upgrade" Could
SDP and Axonius
Hello. We use a product called Axonius to capture asset information. It has an SDP connector which can create/update assets. Has anyone used this before? I'm having some issues with the update process and I wondered if anyone had already figured this
[Free e-book] AI and ML: The ultimate solution to IT’s greatest challenges
Hi there, Tired of constant IT firefighting? Outages, security gaps, and alert fatigue often drain your team's productivity. Imagine a proactive ITOps landscape where AI and ML proactively predict, prevent, and resolve issues before they strike. Our new
RDP connection troubleshooting
Hello, when a connection is initiated to a windows endpoint via RDP protocol, it does not give a specific issue log about the connection. For ex: An end user is initiating an RDP connection by entering their password (using an AD account to connect).
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
Locating the data from the 'Time Analysis' tab in the SQL tables
Hi, Sometimes we have requests from managers to say, for example "for last year, how many tickets did x group receive, reply, move, close?", or "for last year, how long did it take for x group to do a first reply to a ticket?", or "for last year, how
Add Asset to All in group & Assigned to Technician in Allow technician to view section
Hello, I need to allow the technician to view my site assets as separate. It will be great if you separate this section as well Thanks to the team
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Upgrade Error in SDP 14850 – UDF Migration Failed
Hi all, While upgrading ServiceDesk Plus build 14850 on a PostgreSQL database, I encountered the following error: "Request UDF Migration cannot be proceeded in this setup. Kindly contact support for further assistance." The upgrade process stops at this
9 ways ServiceDesk Plus accelerates the work of IT service desk managers
Attention, IT service desk managers! Explore our e-book, "9 ways ServiceDesk Plus simplifies your life as an IT service desk manager," filled with tips to boost productivity, streamline tasks, and ease daily challenges for you and your team. Here’s a
Send Mail function via Print Job Sheet hangs up
We have upgraded our Service Desk Plus MSP instance from 14610 to 14840 and then from 14840 to 14910. The problem we have now is the following: In Incident Management within a ticket there is an option to click on Print Job Sheet. Our customized template
technican absent -> backup technican
Hello, Im searching for solution to make request that a technican receive during his absent to make vissible to his teammates. I saw the possibilities to set absents in dashboard an set an backup technican, but often our techniscans forget to set this
Alter Index Failed Error
If I set performance schedule: I get these errors (system log): I have set the manage engine service account to match my SQL service and SQL agent account. And gave full perms to the folders/subs folders. Also, verified account has full db owner perms.
Agent communication port same as WEB UI access for administrator
It has come to our attention that the UEM agent communication with the UEM server is currently configured to use the same port as the one designated for administrators to access the UEM web console, e.g. port 8020 Following documentation: https://www.manageengine.com/products/desktop-central/general-how-to.html
Tomcat vulnerability CVE-2025-24813
Hi, Summary: Apache Tomcat is vulnerable to a Path Equivalence issue, allowing for remote code execution, information disclosure, and injection of malicious content into uploaded files. The vulnerability affects versions 11.0.0-M1 through 11.0.2, 10.1.0-M1
Issue Agent Install for Windows Server
Hi boys, I have the following issue when I try to install the agent in a windows server, this are the logs: [27/03/2025 02:01:55 p. m.][INF0]-AgentInstaller.exe is valid, verification success. [27/03/2025 02:01:55 p. m.][INF0]-AgentLibrary.dll is valid,
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Bulk Mail-Enabled Contacts Creation
Good Morning, I've been trying to mass create external mail-enabled contacts through ManageEngine as if I were to create them manually. Despite how I've tried to use the sample CSV, manipulate the headers and attributes, I have had 0 success. I'm trying
Clear complete database and start from scratch
Hi, I am testing Recoverymanager for backing up local AD & Entra, but after a lot of testing I want to start with a clean database and repository (so let the system forget all the previous made backups). Is there an easy way to do this? Kind regards,
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
Is there a way to migrate a server monitor from one probe to another?
My system is running the Enterprise version of OPM, with one central server and three probe servers. We have been adding monitors for many VMs using the Discovery -> Add Device/Server method. Recently, while adding vCenter and ESX hosts to OPM, I found
DataSecurity Plus software have the feature file copy limit
"Does the ManageEngine DataSecurity Plus software have the feature to define a limit for users so they can't copy more than, for example, 2 GB of data per day?"
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Underlying data of reports in Analytic Plus
When I run a report in Service desk, I can see the query that generates the data. Can I do achieve the same when I run a report in Analytics Plus? I do see that one can view the underlying data from a report in Analytics Plus, but I would like to know
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