Dear Users,

We are elated to announce the upcoming enhancements in software,CI,integration,CMDB,release,integration and zia in ServiceDesk Plus Cloud.Below is a brief run-through of the same.

Features  

Software Manufacturers  

• Technicians with SDAdmin or AssetConfig roles can now manage software manufacturers of all IT assets under Setup > Customization > Asset Management > Software Manufacturers.

• Merge redundant software manufacturers to a parent manufacturer by clicking Reconcile on the list view toolbar.

Note: After merging, all associated software, licenses, license types, and license agreements will be moved to the parent manufacturer.

• Unmerge all or specific child software manufacturers by clicking Unmerge under the parent manufacturer.

• Edit, search, sort, and delete software manufacturers from the list view.

CI States  

• Track and manage the life cycle of configuration items (CIs) by using CI states. Create new CI states under Setup > Customization > CMDB > CI States.

• CI states can be grouped into Active type or End-of-Life (EOL) type.

• Use the settings under Setup > Customization > CMDB > Configurations to hide EOL marked CIs across all modules. EOL marked CIs will not be listed in the CIs field across all modules.

• New relationships cannot be created for EOL marked CIs.

CMDB List View  

• Filter CIs based on its states: Active CIs or End-of-Life CIs.

• Display CI states in the CMDB list view by selecting the State field from the column chooser.

• Change CI status from the list view or details page. Bulk change CI status by using the Modify State option in the CMDB list view.

SaaS Manager Plus Integrations  

• Integrate ServiceDesk Plus Cloud with SaaS Manager Plus to manage SaaS licenses, track application usage, and optimize SaaS costs.

• Enable integration under Setup > Apps & Add-ons > Integrations > ManageEngine Integrations > SaaS Manager Plus.

• After integration, licenses are synced and stored under Assets > Software & Licenses > Licenses.

Software & License Enhancements  

• The license type Subscription is introduced for Software & Licenses. Licenses synced from SaaS Manager Plus are added under the Subscription license type.

• Customize the list view of Software, Agreements, and Licenses by applying custom filters based on criteria. Mark the frequently used filters as Favorites.

• User-tracked license types now include more than one installation per license.

Behavior Changes  

• In the Assets module, Software and its sub-entities are renamed as follows:

• On the licenses list view, New Software License and New Upgrade License are accommodated within the New button.

Enhancements  

Request Resources  

The fields under Resource Details in service request templates can now be used to:

• Generate Reports:

• Create detailed service request reports based on the answers to resource questions.

• The available fields for report generation and advanced filtering are Request Fields, Resource Name, Resource Description, Question Name, Question Maximum quantity, Answer, Cost, and Quantity.

Note: Request Resources will be available only for the reports you create going forward.

• Support for Analytics: Sync Resource Details information with Zoho Analytics.

• Execute Automated Actions: Trigger automated actions, such as field updates and timers, via Service Level Agreements, Business Rules, Triggers, Workflows, and Life Cycles.

• Set the login state of users added or updated via Azure AD User Sync.

• These options are available in the Azure AD User Sync configuration page.

Linking Releases  

You can now link releases to organize and manage complex deployment scenarios. Additionally, you can set stage-level release dependencies with built-in checks to prevent duplicate or circular links.

Parent release & Sub-release Association: Break a large release initiative into manageable, sequential releases using the Parent - Sub release associations. To do that, in the parent release, go to the Associations tab and add related sub-releases.

Alternatively, in a sub-release, open the Associations tab and link it to a parent release.

From the release list view, you can view the linked releases and their scope.

View Release Dependency  

You can view the dependency between the releases using the Release Dependency option in the parent release.

Configure Release Dependency  

You can configure release dependency from the Associations tab of the parent release.

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Zia Action Commands in Microsoft Teams  

You can now enable Zia action commands for Microsoft Teams and execute Zia commands directly from the Teams chat tab.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud