How does User Alerts calculate time to password expiration
We have a few users that are getting notified that their password is going to expire long before it is configured to alert them. I have the alert configured to start notifying 8 days before the expire date but a couple of users are getting the alert months before the expire date. How does it calculate the expiration date? Is there a way to fix this or do I need to just remove the alert?
No Longer able to sync or change passwords
We recently upgraded from 9100 to 9800 and now we are no longer able to sync or change local admin passwords.
Has anyone experienced problems with custom translations in SD 9420?
Some of our custom translations aren't translated anymore, after we updated to 9420 or maybe 9414 before that. Has anyone else experienced the same thing? Trying to figure out if I should create a support ticket with ManageEngine... /Rasmus
Add user instructions to Incident Template
We are having continual issues with users not logging all the information we need to solve their problems. I would like to add some text instructions to the incident template with a list of information that should be included if relevant. Is there any way to add static text that is not in a field onto the template? Alternatively I could add a multi line text field that is not editable, that has the instructions as default- however I would need the field to go across the whole width of the form (same
OD Deployment Deployment Status clean up
How can i clean up (remove) the Deployment Status entry's for failed os deployments.
Desktop Central exe will not start
Hi, Windows 2012 Server ManageEngine Desktop Central Server and MEDC Server Component - Apache services are running but Desktop Central exe does not start - no error messages and nothing in Windows logs. How can I troubleshoot this? TIA Simon
Not able to get serial number for Cisco SG5200-52 port gigabit stackable managed switch
Hi Everybody, We are using Cisco SG5200-52 port gigabit stackable managed switch but I am not able to get its serial number. I have tried all the different MIBs for Cisco switch but all in vain.
[Solved]: Worklog Type Reporting
I would like to run some reports against Worklog Type. I do not see this column listed in the Worklog, Request, or Change tables. Can guidance please be given on how to report on this field? Thank you.
request change on script for reporting tasks in Projects
Folks, Can we have the below updated to show only last comment per task and the date of the task (not the milestone date)? select md.projectid "Project ID", md.title "Title", longtodate(md.scheduledstarttime) "Reported Date", td.title "Title", sdef.statusname "Status", tdes.description "Description", tc.comment "Comment", au1.first_name "Owner", td.per_of_completion "Completion %" from milestonedetails md LEFT JOIN tasktoprojects tp ON md.milestoneid=tp.milestoneid LEFT JOIN taskdetails td ON tp.taskid=td.taskid
Newsletter de Septiembre!
¡Newsletter de Septiembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
O365 Manager Plus 4214 released with 22 new Reports!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4214. This build comes with 22 new reports on Exchange Online and Azure Active Directory. Highlights: 22 new reports on Exchange Online, and Azure AD have been released. The reports are: Mailboxes with External Mail Forwarding: Gives the list of mailboxes with email forwarding configured to external domains. Mailboxes with Internal Mail Forwarding: Lists the mailboxes for which email forwarding is configured
Import Vyatta firewall rules
Hi, How can i import firewall rule files created with Vyatta? I have try'd different things but i'll always get "Invalid format" error. Any advice? Regards, pascal
Netflow Interfaces
Hello I have NetFlow 1 enabled on my HP2920 switches on ports 47 & 48. these are the trunks between each switch. But on NetFlow Analyzer, it is showing the interfaces for all ports that have traffic. I have tried also removing the interfaces from being monitored through Netflow Analyzer, but they keep coming back. How can I configure this to only show the 2 ports on each switch? Below is the command lines I have in for the HP switches sflow 1 destination 10.50.20.23 9995 sflow 1 polling 47-48 20
ADSelfService Plus (5605) now supports AD-based security questions as an MFA method
The latest build of ADSelfService Plus supports Active Directory-based security questions as an MFA method. Feature: Active Directory-based security questions as an MFA method: You can set up AD-based security questions to authenticate users at the time of self-service password reset and account unlock by comparing their answers with the corresponding AD attributes' value. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version of the free Password Expiration
Implementer cannot see changes on calendar
When a user is the implementer and not the requester on a change, they are not able to view see it on the calendar.
Export to CSV
Hello Support, I am looking to create a query to export data within a certain range to a CSV. The information I am looking to have exported is Category, Sub-category, Request Mode, Technician, Created Time, Completed Time, Subject, and Resolution. Please let me know if you require more information. Regards, Chris
Attachments being embeded
Hi, We have a requirement sometimes for email attachments (*.MSG) to come into Servicedesk as attachments, yet Service Desk Plus trips the attachment and embeds it into the email. Do you know how to keep these from being embeded?
technician rule for ticket status
does anyone know if there is a way to auto set the ticket status when I assign a ticket to a certain technician. I have 40 technicians and some work nights i would like to change the status from open to something else without having to go into each ticket. i looked in business rules those only work for new incoming requests
SupportCenter Plus - version 8.1 - Build - 8109 Released
Dear User(s) Recently, a security vulnerability in SupportCenter Plus was brought to our attention. We immediately swung into action and resolved the reported issue (HTML Injection to Cross Site Scripting (Stored) Stored-XSS) and released SupportCenter Plus - version 8.1 - Build - 8109. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. XSS vulnerability issue in Contract module is
[Free Webinar] Reports: Making informed business decisions based on clear track records
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Reports: Making informed business decisions based on clear track records," scheduled for October 04th. Click here to register for the session. This session will help you fully utilize Password Manager Pro's comprehensive audit records and reports to gain actionable insights on password security and privileged user activity in your organization. Here's a quick look at the agenda for the seventh Masterclass session: Audits
Making some fields mandatory when closing a particular template
I need my technicians to fill out some extra resource fields when closing one particular template. I tried to get this to work in field and form rules but it would not work. What is the best way to do this?
A Few Issues
1) I have a user with a license who gets a message that his email address is not to register his email address. No one else gets this message. The message also says to check your yet confirmed and to check his email to confirm your registration. No email is ever sent. 2) Password Reset request - never sends an email to the user. yes I checked my spam folder. 3) Logon screen lists Username: admin | Password: admin. Don't think this is a great idea to show on the splash screen to all users. How to
Checkpoint Firewall how to get logs and other reports
Hi All, Im a really new to OPManager. This is my first time to handle this. Here is my scenario. I already added checkpoint firewall to OPmanager. But my boss wants to see logs and other reports from the Checkpoint. Please see attached file for you reference. Thanks
Added Device (Check point firewall) but unable to get details or reports for the device
Hi All, I already added device in OPManager but unable to get details or reports for the device. please see attached files for screenshots of my added device and exported files. Thank you
Notification
We have a scenario where for ex: Training Dept to setup some laptops on a specific date in the training room through Calendar. The Help desk techs get the request when it is created and it is sent to them as an email. Now, is there a way that all the tech can get notified 1 hour prior to the training so someone does not forget that a laptop needs to be setup and in that way at least someone takes care of it, if the main people who accepted to set it up are not available, I hope I am clear in this,
Time Incorrect in Desktop Central
Thie time in the Desktop central deploymnet is showing incorrect even though the server time is correct. It's exactly 1 hour behind. I can't find anywhere in the settings to change the time. Help please. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
ADSelfService Plus 5604 hotfix released
We’ve fixed a vulnerability issue in the latest build. Issues fixed: An XSS vulnerability has been fixed. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version of the free Password Expiration Notifier tool Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com An integrated Active Directory self-service password management and single sign-on
Specify the order of configurations during user logon.
I see this question has been asked a couple of times. But I did not seem to be able to find any answer. I would like to have certain configurations run first when a user logs on. Basically prioritize them before any other configuration is run. Is this possible ? Thanks
Feature Requests
For the "Personal" section of Password Manager Pro: - Make it possible to search the personal passwords (currently, it is only possible to search by tag) - Introduce multi-line rich text fields as a custom field option
Netflow export Cisco ASR9K to Netflow Analyzer
I've Configured our Cisco ASR9001's to export netflows to Netflow Analyzer however i'm not seeing: 1. Any IN traffic for those interfaces in NFA. Only seeing OUT traffic 2. The OUT traffic that i'm seeing iis only a fraction of the actual interface traffic Is there a working configuration for a Cisco ASR(k with NFA that you can share ? Is there a specfic sampling rate required on NFA interface ? I've just used the default of 1 for now.
Importing data from files and services into Analytics Plus
I've been using Analytics Plus for a few months now, and I have a significant problem in accessing my data. In our organization, we have a bunch of applications and databases from where we need to import data for analysis. We're looking at how we can pull data from all those systems and applications into one accessible location, and bring it into Analytics Plus for analysis.
Backups Take FOREVER!
Is there any way to improve the backup process? After finally upgrading our Production servers to 9414, it was just a drawn out process. Add to that the fact that I do these updates over a remote session, I have to watch nothing happening while I make sure my remote session doesn't crash. So I have a couple of points to suggest more like a rant with purpose. 1. If you are going to check for ANYTHING (in this case the master key) do it FIRST!!!! Don't make me wait for 20 minutes, ask for my key, then
Data migration from Version 9.3 Build 9308 to Version 9.4 Build 9417
Hello, I tried to to restore the backup data from Version 9.3 to Version 9.4. I followed these instructions: <<How do I restore backup data? The following instructions is to restore the backup data. Step 1: Launch the command prompt, go to [ServiceDesk Plus-Home]\bin directory, and run restoreData.bat. Choose the backup file with part no 1 and select OK. [ Screenshot ] NOTE: When you restore backup data, the existing data will be overwritten; the restore process is not incremental and will not add
Applications Manager - A game changer for Digicel
With operations in 31 countries and over 14 million wireless users worldwide, Digicel is a leading mobile phone network provider. Trusted by over 6000+ businesses around the globe, Applications Manager is a popular application monitoring solution. Needless to say, they fit like two perfect pieces of puzzle. That is why, when Digicel started looking for a comprehensive all-in-one monitoring tool, Applications Manager was their first choice. From the day of installation, Digicel has reaped various
ServiceDesk Plus 9420 Released
Dear Users, SDP 9420 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9420 : SD-71359 : Configure Agent's TLS Protocols and Ciphers to secure communications from within the Agent side. Configure it under Admin >> Windows Agent Configuration >> Settings. SD-73273 : Field and form rule configured with the "enable field" action for incident template does not get applied to request form. SD-73254 : Asset
SNMP traps; how to process
hi all, im working on getting Hirschmann MACH en MISE switches into OPmanager. Im able to get the traps to OPmanager but for example the temperature trap sends out : hmTemperatureTrap is received from ###.###.###.### with the following related information : .1.3.6.1.4.1.248.14.2.5.1.0: 41 , .1.3.6.1.4.1.248.14.2.5.2.0: 40 , .1.3.6.1.4.1.248.14.2.5.3.0: 0 ,| so 41 is the current temperature 40 is the max threshold and 0 is the min threshold. how can I use these values to trigger an alarm and clear
Webinar: Tackle threats using this simple three-step approach
Hey everyone, This October 16th at 2pm EDT, let's talk all about threats and threat management. Join us for our webinar, "Tackling threats: The three-step approach", and discover a simple framework you can use to deal with all threats to your network. Register now » Your network is susceptible to millions of malicious actors present around the globe. Threat feeds provide all the information you need about these threats, but how do you use this information? How can you deal with threats in an efficient
AD Import schedule once an hour instead of once a day
Hello, We add employees quite often and have to continuously manually run the AD User Import process in SDPlus. Is there a way to schedule the AD import once or twice an hour, or perhaps is there a command line that I could script myself? Another option would be to have a one-click shortcut that would import users with the existing OUs already set. The current method of drilling down multiple levels of web pages is cumbersome and time-consuming. Thanks!
Get Attachments from REST API for version 9.0
Hi, I have a problem with getting file attachment and file attachment list API The service desk plus version is 9.0 My API address is https://request.fanap.plus/api/v3/attachment?format=json&TECHNICIAN_KEY=4AB1C943-9E69-4F3A-B91A-07E291CAE2F6&INPUT_DATA={“ATTACHMENT”:{“REQUEST”:{“ID”:”160”}}} and the response is { "response_status": { "status": "failed", "messages": [ { "type": "failed", "message": "Input data with entity and entityid
Emails to Notify after Approval
Is it possible to configure the mail notification in Emails to Notify to only be sent when the request is approved by the Approver?
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