AD Import schedule once an hour instead of once a day
Hello, We add employees quite often and have to continuously manually run the AD User Import process in SDPlus. Is there a way to schedule the AD import once or twice an hour, or perhaps is there a command line that I could script myself? Another option would be to have a one-click shortcut that would import users with the existing OUs already set. The current method of drilling down multiple levels of web pages is cumbersome and time-consuming. Thanks!
Get Attachments from REST API for version 9.0
Hi, I have a problem with getting file attachment and file attachment list API The service desk plus version is 9.0 My API address is https://request.fanap.plus/api/v3/attachment?format=json&TECHNICIAN_KEY=4AB1C943-9E69-4F3A-B91A-07E291CAE2F6&INPUT_DATA={“ATTACHMENT”:{“REQUEST”:{“ID”:”160”}}} and the response is { "response_status": { "status": "failed", "messages": [ { "type": "failed", "message": "Input data with entity and entityid
Emails to Notify after Approval
Is it possible to configure the mail notification in Emails to Notify to only be sent when the request is approved by the Approver?
"Configuring Role Based Approvals" - ServiceDesk Plus - OnDemand Cloud
Is this possible in the Cloud (OnDemand) version of ServiceDesk Plus?
Approval Workflow
I have a need to manage several approval tasks as follows; 1. Ticket created by person A 2. Approval Sent to Person A's Manager 3. Approval Sent to Person B's Manager (Person C) if conditions are met (if field x is Yes add this approva) 4. Approvals never to reach beyond Person C (so if person B creates the requests and reports to C then it only sends one approval) I can acheive 1 and 2 through $REPORTING_TO$ in the approval task but not sure how to aheive the rest. Would be happ if the condtion
How to add columns in the template that allows you to write and others that do not.
Good morning team, I'm creating a template and I need to put a table as attached image, where the first and second names are fixed, and the last line allows you to enter numbers. Is it possible to do this and if so, how should I do it? BestRegards Eufrásio
Data Look up
I have placed a new field on an Incident template which I want to be populated with details associated to the requestors name, the information required is on the user table, is it possible to do this in SDP?
Adobe Flash Player
Hi , Not able to view the network overview due to Adobe flash player issue, tried reinstalling Flash player with Mozilla firefox and Google chrome.Getting the error This content requires the Adobe Flash Player. Get FlashPlease help us with this as this affects monitoring
Dependancies not being installed.
Good Afternoon, We have tried to install Windows KB4457144 (2018-9 Security Rollup for server 2008 R2) - ManageEngine patch ID: 25311 This patch has a dependency: KB3177467. If not installed installation can fail on 2008 R2 servers. This is not reflected in the patch database. Can that be corrected? This is a known issue in the patch release notes.
Scanned Software not loading
Hello All, When I click onto the Scanned Software portion of SD I receive the outlay of the page but the scanned software never actually loads; it gets stuck on "Processing...Please Wait...". Most likely a browser related issue but I have the latest versions of IE & Java installed so I'm not sure what's causing the page to hang. EDIT: I have tried using Google Chrome & Firefox and both come back with the same issue Any help would be greatly appreciated, Ryan
Enable Requester to see the Change Requests tab..
Can you please advise how i can give the Requester an access to see Change Requests tab ? Is there a way to enable this ?
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
IT analytics in 90 seconds: Technician leaderboard
Motivate your help desk technicians to perform better using the technician leaderboard in Analytics Plus. Click the button below to sign up for a personalized demo.
Merge Requesters on SDP 9400
Hi. Is there a way to merge requesters on the new SDP 9400? Thanks.
Is it possible to change Icon for several type of incidents or services in Service Catalogue view?
Good afternoon. We would like to show different icons for each template or service line in the service catalog view. Example: https://www.screencast.com/t/EB6dXf9xRS4V Tell me please, is it possible to do it in the current version of the product? Thanx.
Software: Do not count Freeware or shareware as "Under Licensed"
Any software marked as FREEWARE or SHAREWARE always shows as under licensed when no license is required. It is unworkable to treat Freeware and Shareware as Managed software and allocate thousands of "junk" licenses. Therefore, any shop with a windows hotfix, Adobe Reader/Flash or any other freeware has no feasible way to manage software licenses. IMHO this is a severe defect. I cannot believe that is has not been addresses.
Decrease account unlock threshold
I would like to decrease the account unlock time period from 30 minutes to 15 minutes. However when I try to edit "Reset the account lock in "box" minutes. I get a error "Unlock time period is restricted between 30 to 3000 minutes. I a have attached a screenshot of this error
Email to Purchase request
We have some email template that users can complete and send into the servicedesk, How do I get SDP to recognise this type of email as a service catalogue type rather than an incident? As its an incident I don't have the option to create a New Purchase request from the ticket. I have looked at business rules but cant see anything that works. If I look at the incident and under actions if I use the option "convert to service" it then gives me this PR option but I would like to have this applied automatically
Dashboard NOC style display
Is there away i can display a custom dashboard view to a TV screen without having to login as a user? Also is there away i can add other module widgets to is single display? eg Helpdesk graphs + Asset + porojects? Thanks
Error Notifications on ServiceDesk Plus
Hi, I'm having problems: 1. I installed SDP on linux, when I created and assigned a requirement for a technician, that technique did not get the message on the bell. 2. On version 9.4 Build 9416, when I login with users, the system displays the live chat feature, but when logged in as an administrator, the system displays as chat room. Thanks for any help on this topic
Account Requirements for ManageEngine ServiceDesk Plus Service
We recently had to change the service account for ME ServiceDesk Plus. Since that time, we have not had a successful backup. I am pretty sure these are related. Can someone tell me if there are more requirements for the service account?
No longer able to log into Mobile App on Android
After upgrading to Build 9416 and updating Android client to version 4.6 I am no longer able to authenticate with SD+
Time spent report on associated with projects requests.
Hi All! Could you please help with report that will show time spend by technicians on associated with project requests grouped by project id? Regards, Bogdan
10.0.297 Desktop Central MSP Update
i updated from 10.0.283 to 10.0.297. After the update the web UI is incredibly slow. ive tried a couple service restarts, server restarts. Anyone else experience this ?
Servicedesk MSP and biliing integration to Sage 200
Hi Everyone Are there any plans to integrate and automate the servicedesk billing to Sage 200 account for invoicing purposes? We have just move from an internal IT department using servicedesk plus enterprise to an MSP using the MSP version and would like the billing to go straight to sage 200 like it does with Zoho books (business made a desicion to use Sage 200 rather than Zoho or other supported accounting/invoicing packages) Having said the above, Sage is quite widely used worldwide and it might
EXPRESSION OF INTEREST FOR ADAudit Plus
Hello community This is Ananias from Rwanda A client of mine is looking for a ADAudit Plus and i would like to know how we can get this solution Please any assistance is highly appreciated Ananias katechnology.ltd@gmail.com +250788483707
Mail fetching sttops
Since we upgraded to 9.4 Build 9418 mail fetching stops unexpectedly. Any idea why?
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607
How to unassign requests in ManageEngine
anyone know how to unassign a group requests that have been assigned to me? i just want to put them back in the general queue.
Latest Adobe Acrobat Reader DC patches are installed but still shown as missing
Hi everyone I have deployed the latest Adobe patches (e.g. patch ID 308097). All patches are successfully installed and I manually started a patch scan on the PCs, however, the patch is still shown under "Missing Patches". In the remarks it says "The operation completed successfully". The patch is definitely installed and the patch scan is current, yet it appears under missing patches on every single PC in our environment. Is anyone else seeing this? Thank you. Regards Stefan
Customize the request form on ServiceDesk Plus
Hi everyone, i want to ask: 1. Can I customize my display information? (attach) 2. Can I set the Due Date field in the request form?(I do not want to assign that job under the SLA) Hope to get help Thank you very much
How to get iOS device from self-enrollment to DEP
Our Apple DEP certificate had expired and we had 56 Apple iPhones self-enroll in our MDM server before we realized it and now they are not Supervised. I have renewed the Apple DEP certificate and want to know the process to get those 56 iPhones enrolled through DEP so that they can be Supervised. I found the following statement in a troubleshooting section, "if the device has been enrolled in the MDM server using an enrollment method other than DEP, remove the device from management, reset the device
Printer Driver Issue Windows 7
Hello, I'm having a problem when trying to distribute IP Printers. Below is my configuration: Desktop Central Server running on Windows 2008 R2 Printers: HP LaserJet 4000 (with HP Universal Drivers) and Dell 1815dn MFP, shared through Windows Printing Service Clients: XP and Windows 7 (64 and 32bit) After I distributed the Printers through DesktopCentral it worked like a charm on all XP machines. Though on none of the Windows 7 PCs they got installed. I get the error: "Driver Installation Fails:
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
Parts list for repairs
Just getting started with ServiceDesk Cloud. What's the best practice for listing available parts for our laptop repairs in the system?? Thanks!
Minimal permission for restoring *some* databases on SQL Server 2012
I am trying to create a set of permissions where an SQL login can create backups of all databases, but only restore the backups on the TEST databases. Another login should be used for restoring to LIVE (which is on the same SQL server). Here it states: If the database exists, RESTORE permissions default to members of the sysadmin and dbcreator fixed server roles and the owner (dbo) of the database Based on this I have tried making the login the owner of the TEST databases with db_owner db permission,
Support groups
Can tickets be allocated to Support groups . Support groups have been set up but i cannot seem to allocate tickets to that support group i would like my technicians ti pick their own tickets from the support groups that has been set up
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