Last Update Time report
Hi I need a report that shows the last time a technician performed any type of update to a ticket (tickets are in ServiceDesk Plus MSP). I would consider the ticket updated if any of the following occurred:
1) Field is updated/changed
2) Worklog entry created
3) Email sent outbound from the ticket
The problem is that MSP only uses #1 above for last update time. Is there a way to create a report based upon true update of the ticket above?
Can we also create a report that shows the tech has not responded to an inbound email?
Thanks
1) Field is updated/changed
2) Worklog entry created
3) Email sent outbound from the ticket
The problem is that MSP only uses #1 above for last update time. Is there a way to create a report based upon true update of the ticket above?
Can we also create a report that shows the tech has not responded to an inbound email?
Thanks
Topic Participants
Brian Sokol
Rakesh
Daniel Charles
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