Example:

================

Requestor's reply text to import into Incident

-----------Please Reply Above This Line-----------

All other text to be ignored.

===================

Some of our techs are having problems following the e-mail threads and suggested this as a possible solution to their issues. Currently the techs are replying by e-mail to the Request assignment e-mail and the entire body of the e-mail is appended to the incident every time they reply.