Why is a 20 day old patch for Win 10 v1709 just appearing today in Desktop Central?
This morning - I logged into DC and was surprised to see the appearance of this patch: https://support.microsoft.com/en-ca/help/4462932 Why is a patch that was released by Microsoft on Oct 18 - just made available via Desktop Central today - some 20 days later? B
August Missing patches
All sudden today I see there is a bunch of missing patches shown up form August yet they show superseded yet also show as missing on pc's
Update KB4343900 is reported as missing but Windows Update says its installed
Hi, today morning I logged into dc and *all* our windows 7 machines were categorized as "highly vunerable" because dc reports windows update KB4343900 is missing. i've checked this on a few machines and it came out that the update in installed on that machines.
Technician can not change request or inciden status
Dear colleagues, good afternoon. Tell me please, is it necessary to add any special role for technicians in order to enable technicians to change statuses from "Open" to "Resolved"? Currently, technicians do not have the ability to change the status, the screenshots are below: https://www.screencast.com/t/YYDd4pyv https://www.screencast.com/t/whIgSN4IS8sN An account from screenshots is in a technician group. Likewise, there is no action, when the technician press "work log timer" button. Screenshot
custom fields
Is it possible to bulk updates custom fields?
[ Release update] Release announcement: Build 4000
Hello folks! We're happy to roll out Analytics Plus build 4000 that comes power-packed with whole lot of features and updates. 1. Revamped home page UI The Analytics Plus home page has been completely revamped for easy navigation. - The main navigational elements are bigger and bolder. - The various workspace elements are organized into 'Reports', 'Dashboards', and 'Data' to give you easy access to your data. 2. Introducing report commenting With the new update, you can insert comments in your reports
Support Groups following tickets
Hi folks, We have traditionally allowed all of our technicians to view all tickets across SDP. We have distributed Tier-1 service desks that escalate to a centralized Tier-2 to Tier-4 groups. (That is, the Tier-1 is a single-point-of-contact support desk for customers in that area. For security reasons, we are going to be implementing roles that prevent groups from seeing tickets in other groups. However, what we really need is for the Tier-1 technicians to see all tickets submitted by their customers
REST API for task update
Hi, I'm new to SD Plus and have been playing around with the REST API. I have been able to create new r tasks with the API key generated. However, when I try to update the request with the same key, I am getting an error stating: { "response_status": { "status": "failed", "messages": [ { "type": "failed", "message": "Technician key in the request is invalid. Unable to authenticate.", "status_code": "401" }, { "type": "failed", "message":
Automation and Wildcards in Selection Criteria
Does ADManager Plus support wildcards in the Selection Criteria fields in Automation? For example, I would like to be able to search for items that start with numbers, or do not contain certain characters.
Self Service Portal Report an Incident Widget
Ok so on the "Customize Self Service Portal" there is a Widget called Report an Incident. Is there a way to hide the "Request a Service Option" I ask this as in the Free Version of SDP you cannot create Service Templates so this being in the Self Service Portal and linking to a page of blank page of templates is confusing to the end user is it possible to remove this button from the widget. Cheers.
Worklog Timers for Worklogs in Tasks
do we have worklog timers for worklogs in Tasks ?? if we use nowmal worklog timer then the worklogs of incident request is updated... but if there are several tasks in a particular ticket then we need to have the worklogs of those tasks also to have some kind of timer to calculate the end time automatically. do we have such ?
Reports with Time Spent
Good Day. I need some help Please. I need to generate a report with a "time Spent" column (1) Also i need to be able to select "requester email" in search criteria (2) Please help
Reporting in sdpondemand.manageengine.com - Service Desk Plus
Good day I need some help with reporting in Service Desk Plus. In the columns to display, I need to be able to select - time spent In the filter options I need to be able to select - requester email I need this because I have to pull reports on how much time was spent on a particular requester/client Please help
Netflow interface is not added
Hi! I can not add NetFlow interface for monitoring. The device Cisco ASA 5550 is reachable from NF Analyzer, but the system says that the device has already been added. I attached screenshots. What can I do? Thank you in advance.
Searching the list of technicians
Hi guys, Very minor thing, but I've noticed that when searching the list of technicians, it now searches for any matching text, rather than the old way of searching. My name is Will, so I would only have to type 'w' and I would be the chosen technician, but now I have to type out my entire name to find myself. I appreciate that this is a very minor thing, and there is probably a good reason for doing it, but I can't see it. Perhaps if the list of technicians were much longer it might be useful, but
comment on solutions
is there a way to notify the admin to comments/feedback made on solutions by the end user. also is there a way to make those comments private until the admin is notified and has taken the appropriate actions?
Remote Desktop Management goes cloud!
We are super excited to announce the launch of Remote Access Plus cloud. You can now troubleshoot your Windows, Mac and Linux computers anywhere, anytime! Why go for a cloud based remote access solution? As an IT administrator, you'll have to deal with a fair share of troubleshooting requests. Let's be honest - you have better things to do with your time than spending it running around resolving troubleshooting tickets. Remote Access Plus cloud cuts down the time and effort spent over server maintenance
Remote Desktop Management goes cloud!
We are super excited to announce the launch of Remote Access Plus on-demand. You can now troubleshoot your Windows, Mac and Linux computers anywhere, anytime! Why go for a cloud based remote access solution? As an IT administrator, you'll have to deal
Outgoing in-reply-to
Hi, I've been digging a bit on this before, but as the problem is getting bigger for us I figured I'd make another try on the forum, see if there's any chance of a fix. When we're replying to a mail through Servicedesk the 'in-reply-to' field is filled with an email address, rather than the message ID it's replying to as the field is there for. The e-mail in that field might be due to us running multiple alias on the mailbox we have connected to the Servicedesk, as a fresh and clean install with
Unable to scan Linux clients: "Data storage error occurred while populating asset data"
Hello, I have Desktop Central 10.0.310 free edition managing 25 computers (11 x Windows 10 Pro, rest Ubuntu 18.04LTS). I can monitor the Windows computers fully, but I am unable to scan the Linux hosts: ""Data storage error occurred while populating asset data" Ports on the servers are open, no firewall is on the clients: all machines are in an Active Directory domain; agents are installed, credentials are correct. I have found this old post https://pitstop.manageengine.com/portal/community/topic/testing-desktop-central-agent-scanning-fails-error-data-storage-error-occurred-while-populating-asset-data-scanning-failed
NCM - Configuration Change Detection Stopped working (12.3.219)
Hello, I recently updated OpManager to 12.3.219. Since the update, my real-time configuration change email notifications and alerts have stopped. I checked my device configurations and even re-enabled change detection under the NCM module for all devices managed under NCM. The only time I seem to get the alerts is after going into NCM and re-enabling change detection. Otherwise, no emails or alerts come in. Any help is appreciated! Cisco devices are configured with to following: ! logging on logging
Query Report
I need some assistance creating a Query Report it will need to contain the following: Request ID Requester Category Subcategory Group Technician description resolution Created Time Completed time Is is possible to do it for a specific site only as well?
Sorry an error has occurred on ManageEngine ServiceDesk Plus
Hello, We are getting "Sorry an error has occurred" when we try to edit the custom views and try to save. This issue has been escalated to ManageEngine support (Request ID :##7509352##), but we haven't received any update. Regards, Satheesh
How to schedule a PM request for last day of every month
Hello, I need to plan a PM APPLICATION for the last day of each month. I have a question, considering that the date of the last day of the month depends on the month in question and it can be 30,31,28 / 29, what do I choose in the every month Schedule option? Thank's in advance for answers
Notification to requester not working
Hello, I'm currently testing the solution for my company and I have this issue: - When a requester open a ticket he doesn't receive any notification by email. - The option "Send notification to requester" is active inside my notification rules - This functionality is mandatory for me. Do I only have to active the option ? Did I miss something ? Thanks :)
Patches labelled 'Preview of' and 'Description of preview of' ?
I see a number of missing patches on our systems labelled 'Preview of ...' and 'Description of ...' or 'Description of preview of ...'. Are these actual patches or just information about patches. ? I can't decide which.
MDM not controlling settings on motorola g5 plus
We have a problem with this model of phone because 1. desktop central is not controlling completly the settings on this phone 2. is creating a playstore for work and playstore for personal and when you install any app using personal playstore is not detected by desktop central
Enrollment URL for Apple devices
Hi Team Is still available the possibility to enroll an apple device with enrollment URL? I have an issue with one iPad, after the profile setup the MDM webpage show me this message "Device enrollment failed. Contact System Administrator to complete enrollment device" and on the MDM it show me this Desktop Central is unable to reach the APNs. I checked on my firewall the port 5223, as the KB said, but it's already opened. Thank you Stefano
MDM for Surface Hub
Can a remotely manage a Microsoft Sureface Hub using Desktop Central MDM?
iPhone not communicating with MDM since April.
Our iPhones stopping communicating with MDM in April. All the setting appear to be correct but the inventory scans are not working. The app on the phone appears to be talking to the MDM server as the app catalog is showing the corrects apps. Thanks Mike
Best way to setup a Samsung Sx mobile as a BYOD to manage it with MDM?
Hi, I'm testing the MDM. Now I have a Samsung S5 that I would like to manage with MDM as a BYOD. To separate private and business data and apps. Starting situation is: * S5 is factory reset * I add a google account (private account) * Then I enrolled the device as an android->Samsung->personal device (installing mdm app, qr code .....) * Then the Google AfW Account was added to the device. But it looks like, that the data/ apps from AfW Account aren't isolate from the private space. And I don't have
AppConfig support for Android App
Hi, Right now i am exploring manage engine MDM tool. I am trying to create an enterprise android app and also wants to enable AppConfig Security feature in my application. Also manage engine is a member of appconfig community.(https://www.appconfig.org/android/) But i am not getting proper tutorial , what should i do to enable AppConfig in my android application.Do i have to write any code to enable it or MDM automatically takes care of that ? Can you please tell me steps how to do it ?
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
Autofill doen't work (Firefox only) when user have personnal password
Hello, PMP version 9800 We found a bug with Firefox extension (1.1.0.6) on Firefox versions 60.3.0esr and latest version. If a user have personnal passwords then autofill doesn't work. To reproduce this bug: Create a new user (LDAP or local) with password admin role. Connect on this user account, create a new ressource (with URL) and create a personnal ressource too. Go to URL you specify on ressource (not presonnal) -> Autofill doesn't work Even if you delete all your personnal passwords autofill
Pending Approval Report
Hi , Can anyone help me with a script to generate pending approvals report? We are running Servicedeskplus version 9.4 Build 9425 and our database is pgsql. Thanks
Multiple filters in a dashboard.
Hello Analytics Plus support, In creating a dashboard, I often use filters from different tables. Is there an option to merge all the filters? For example, my 'Request' table has a 'Site' column that I need to use as filter, and 'Tasks' table also has a 'Site' column that I need to use as a filter. I can't figure out if there's a way I can combine all the site columns as a single filter.
Use Barcodes for Inventory Reconcile
I see SDP can create barcodes or use vendor's barcodes. What I don't see is anything to actually use the barcodes after they're created. My idea would be to print the SDP-generated barcodes and apply them to the asset. Once every 3 months, I would go around and scan my inventory to be sure its all still there. Is there no such mechanism in SDP? We're using the cloud version, by the way.
How can an Implementer see his/her changes on Change Calendar
How do you get to see the changes on the change calendar when you are the implementer and not the requester.
Enconding error at chat applet.
Good day everyone. The problem with making tickets through the chat. We have the main encoding in the application - Cyrillic. When making a request, the wrong encoding is displayed in the template selection window. The screenshot is here: https://www.screencast.com/t/9ocN2OklElG SDP Version SME 9.4 Build 9409 Add info: There is no problem with creating a new ticket by the requester (link). Problem is when a technician close chat and trying to create a ticket.
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