Reporting on Custom Field (Not Common)
MSSQL SDP 9.4 Build 9419 Hi i would like to run the below query but i need to include a field called "Category of the Request" with the below details: API Field Name Type Column Name udf_pick_1216 Pick List - - UDF_CHAR32 SELECT "wo"."WORKORDERID" AS "Request ID", "scf"."GUDF_CHAR2" AS "PR Priority", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "wo"."TITLE" AS "Subject", "cri"."FIRST_NAME" AS "Created By", "ti"."FIRST_NAME" AS "Technician",
Assigning Project Role to a technician - "User does not have sufficient privilege"
Hi, Not sure at what upgrade/release this started happening, but we can no longer assign 'Project Roles' to any technicians. We are currently running MSP 9.4 Build 9408. I have full SDAdmin privileges, but trying to assign a project role, we get the error "User does not have sufficient privilege". This worked perfectly before. Anyone else seen this issue?
How to delete attachments from private email response in SDP?
We have attachments that we want to delete from a private email response in SDP. How do we delete this? As of now, there is no option to remove this from the UI itself. We are also unable to find the files under ./fileAttachments/Request/Jun2018/258663 or in ./fileAttachments/Conversation/290001_295000/. The Request ID of this ticket is 258663.
Reports
Hi, a: how do I disable System-Reports ? For legal reasons we want to disable (better: delete) certain reports, especially those which show data about people (ie technicians and their workload). May sound strange, but thats life. Otherwise: b: If we have reports A B C and we only want person A see report A and B-B and C-C and so on: how do I create such a role? Or can I create reports for groups? Thanks for your help SDP Build 9416 Nicole
Login details not present for this device
Hi, I am trying to add Windows service monitors for a device but it keeps saying 'Login details not present for this device' even though the device is discoverable and other things are successfully being monitored such as CPU, etc. Any ideas?
reports
scheduled reports only on weekdays
Yes/No questions in resource fields SDP
Hello, I was wondering why, when creating a question in a resource on a SDP form, that the yes and no on the drop down flip around and alphabetisise themselves? When creating the form and pressing the drop down, Yes appears at the top, and No at the bottom. Upon saving the changes to the form, these flip around with No at the top, Yes at the bottom. Is there no way to order these two options how you would like them? Hope this makes sense! Thanks
Problem after 9417 upgrade
Hi Upgraded my SDP 9414 to 9417 last night and after upgrade the small box to the right that show if other technician look at the same case does not show up at all now. I have the same error on my test environment. Is this a bug or a new setting that must be enabled?
Monitoring OpenShift infrestructure
Hi! It’s possible to monitoring a OpenShift infrastructure in APPM? Regards Cesar G.
Performance Issues
We're still experiencing performance issues with our new 9414 build. Pages and data take awhile to upload or refresh. We had a support call yesterday and completed this step in our db: ALTER DATABASE servicedesk SET ALLOW_SNAPSHOT_ISOLATION ON ALTER DATABASE servicedesk SET READ_COMMITTED_SNAPSHOT ON Are these steps still valid for v94 and above?: http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100006.html
Export all ticket values from a specific additional field to a csv file
Hello, We have created an additional field called Location for incidents. This is an open field and the requester has freehand to input the desired value on the field. We want to know if there is a way that we can extract all this values from that specific Additional Field called Location to a .csv or .xls file to then add them to a pick list additional field. Regards, Jose
Any new server software requirements for 9420?
Hello. I have SD version 9204 and would like to upgrade to 9420, so I wanted to know if latest version requires any different prerequisites? For example, some systems require new version of Java, MS SQL, etc. to be able to upgrade to a higher versions. I tried to find info about SD requirements per version but found only general ones here https://www.manageengine.com/products/service-desk/system-requirement.html So I wanted to be sure if I need to change something or not. Also, if I am not mistaken,
[Online Training on Firewall Analyzer] Protect network from threats: Optimize firewall performance
Hi all, Join us and learn how to proactively secure your network by optimizing the firewall performance. Register now This two-part training course is scheduled for – Part 1- Protect network from threats: Optimize firewall performance | October 23r, 2018 at 11:30 AM EDT & 06.30 AM GMT. Part 2- Secure your network: Extract the full potential of Firewall Analyzer | October 25th, 2018 at 11:30 AM EDT & 06.30 AM GMT. Get trained on how to: Receive logs and fetch policies from the firewall Optimize firewall
Notify Task Creater
Is it possible to Notify the creater of a Task when a Task is completed even if the request is not assigned to them? Thanks Jonny
Search by Task ID
Can we add the ability to search by TaskID in the Global Search. It is very inconvenient to have to search through the main task list or through a Project to find a task. We're not sure why this hasn't been implemented yet unless there's some technical reason.
Opmanager IOS\Android App
In order to access Opmanager remotely using the mobile app, it is necessary to publish the OpManager admin interface to the Internet. It would be good if some control were possible, to allow only traffic from the mobile app so that the whole admin interface was not available from the Internet. Is this possible at the moment? How do other customer securely expose OpManager to the Internet for use by the teams mobile apps? Thanks.
Deactivate monitor in applications manager "Do not manage"
Hi Could you help me with this case? I would like to disable ( "Do not administer") monitoring my HP-UX operating system to stop while an activity is performed in it and not receive alerts for CPU. This can be done from the console (SO) where applications manager is installed? My goal is to do it without entering the web console applications manager! Thanks for your help. regards
Include device notes field in email notification?
Hello Is it possible to include entries from device notes with an email notification regarding the device? For example one of our device notes fields is Location. I would like to include this field in the subject line of email notifications. Thank you, -Brian
DS setup to manage a private scope?
Is it possible to set up a distribution server to manage a private network that cannot see the main desktop central server? I tried adding an additional scope to a remote site, but didn't have any luck communicating a host I manually installed the agent on. Thanks.
Finding Ticket
Hi, I have searched my open ticket but, ı haven't found it yet. Could you please tell me where is the ticket search screen with ticket id?
Can't update TightVNC Viewer
Hi! I have problem with updating TightVNC Viewer X64 (2.8.11.0) . The error is: "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package." In logs on client PC I see that PMP Agent is trying to install tightvnc-2.8.11-gpl-setup-64bit.msi package, but downloaded package in folder 'Patch' is 307588-tightvnc-2.8.11-gpl-setup-viewer-64bit.msi Could you help with
Local authentication not working
When i'm trying to login using the local authentication account, admin, it is giving an error, Invalid Username/Password. I confirmed my password is correct but still i'm not able to login. Should the local authentication account needs to be a member of the Authorized Administrators? We are currently using AD authentication with 2 Factor Authentication on our environment.
This file is loading slow -- sdp-icons-pack1.png
What is the purpose of this file: /images/sdp-icons-pack1.png? It is loading very slow on SDP: about 4 secs.
System Log Message - How do we know what was updated?
System Log Message - How do we know what was updated?
O365 Manager Plus 4215 released with Microsoft Streams auditing!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4215. This build comes with O365 Manager Plus has added auditing and alerting capabilities for Microsoft Streams. Users can now audit and create alerts for thirty-five activities under the following categories: General user activities: Keep track of user activities pertaining to tenant settings,user settings, and data export. Stream video activities: Audit video creation, deletion, upload, download,
move requestor to different account
is there a way to easily move a requestor from one account to another?
How do you manage onboarding/offboarding tickets?
I want to automate certain tickets based on category. Specifically, if I have a category "Job Changes", with a sub-category "New Hire", I want to automatically populate tasks like create AD account, assign/configure phone, assign computer, etc. I have SD Plus Pro.
Firewall Analyzer supports F5 Big IP firewall
Firewall Analyzer supports a new firewall vendor, F5 Big IP firewall. Firewall Analyzer can now generate the following out-of-the-box security and traffic reports for F5 firewall device. Network Security Reports Historical Trend Analysis Real-Time Bandwidth Reports Employee Internet Usage Reports Click here to know more- https://www.manageengine.com/products/firewall/f5-big-ip-firewall-analyzer.html
Custom incident template creation
I'd like to make a custom incident template for my students to use for laptop repair requests. At a kiosk, they would scan the barcode of the laptop, select from a drop down list of possible problems, and 'optionally' enter a brief description. Then tap 'submit' very simple Is this doable in ServiceDesk CLOUD Thanks!
Duplicate Organization
Instead of accepting my invite user has created own sdponmanageengine account. How to delete organization & join my invite
On Hold requests and SLAs
Hi there, just a quick question. If a request has a Due Date set by an SLA, then is put On Hold. While the request is On Hold it passes the Due Date. When the request status changes from On Hold -> Open does the SLA recalculate the Due Date or will it violate (red flag) the request because its still open passed the Due Date that was originally set by the SLA? Regards, Willus
Is it possible to set ON HOLD status untill certain time
Is it possible to set ON HOLD status until certain time and automatically change it to OPEN when time will come with notification of a technician by email?
determine request status out from reply text and set status
Servicedesk plus changes status to open, when a customer replys on a request. I need a script that can check if reply text has word or phrases pressent in the text. If not then leave the status as it is, not open. If the word or the phrases are in the text then set status to specificed status. Anyone that can help me with this?
requests
Is there any tool which can leave group reminder but per request... for me important is that it could pop up. that's why notes is useless for me, I need it to pop up
Server session invalidated. I get this when associating a certain profile.
The only things I have configured are restrictions, wifi, wallpaper, passcode. Other profiles associated successfully. The thing is the profile actually associates and configurations happen. Anyone know what this means.
Service Catalog - Is there a list collector field type in SDP?
I am currently building a service catalog that requires users to select 2 or more options from a field. An example is -- I want the user to select 2 or more countries from a list of countries. However, there are approximately 196 countries in the world today and using tick box will consume too much space in the UI. When I was working with Service-Now a few months back, there is a field type called: List Collector. Is there a similar feature in SDP? The list collector looks like this:
One Time Password[OTP] for new user additions or new login access to verified domains
Dear Users, ServiceDeskPlus OnDemand is enhanced with security policy for new user additions or new login access to verified domains. When you add users to verified domains from the ESM directory or enable login access to existing users of verified domains in the application, they will be shared a one-time password via email, with which they must log in to the application and reset their passwords on the first login. Kindly refer to the below image for new user addition invitation mail along with
Configuration failing for workgroup computers
We have several test Windows 10 computers that are on a domain with ManageEngine installed. We are able to send patches to them, and send/execute files on them with configurations. We also have Windows 10 systems that are in a workgroup. I am able to push the ManageEngine client to them, and install a patch with ManageEngine. The same configuration that works for a domain joined client fails for a workgroup client. The only difference between the domain and workgroup clients is that they use different
Draft - Download Failed Read KB
Good morning, sorry for my english. When i try to deploy patch the job fail with the message in subject, previously no. Any idea?
Service Catalog - Tasks - Sort by Group does not work
The sort by group column in Service Catalog tasks does not work properly.
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